We are only able to get 1 provider in my area. This means no competition. I dislike this as no company should be allowed a monopoly. I do like their quick fix service in the event of breakdowns or service interruptions. There are no pros or cons. In this area its Ergon or nothing.
As a long term customer we are offered good rates with reminders that the contract is due to expire then we ring are renegotiate our next 12 months.
I'VE BEEN USING SYNERGY FOR THE PASS 3 YEARS AND HAVE HAD ZERO ISSUES WITH THEM. MY INITIAL SETUP WAS QUICK AND EASY. I HAVEN'T HAD TO USE THEIR SUPPORT WHICH IS VERY GOOD. I WOULD RECOMMEND THEM TO FAMILY, COWORKERS AND FRIENDS.
Electricity is delivered to my home via underground lines. The same lines are powered by the same source via the same local substation REGARDLESS of the biller. Rating can only be given regarding pricing.
Ergon Energy are a very efficient electricity provider. Any time I need an extension they are always so helpful to help me pay my bill in manageable instalments. Whenever there is a loss of power they are very efficient in restoring power again. The phone and website service to check power outages is also very helpful. I would highly recommend Ergon Energy.
This service has never given me a problem in all the time I have been a customer.
The supply is reliable with sufficient notification of any down time. Customer support is good and responsive, although it is hard to understand the rapid speaking customer support personnel when English is obviously not their first language. This seems silly when you are trying to discuss important financial matters. SMH
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