Origin Energy have been my provider for many years, and I have never had a problem with them. I periodically ring them to see about a better deal, and they have always accommodated me. The billing is clearly laid out and easy to understand. The service staff are helpful and professional.
Owning a home that was not lived in for 4 months. Bill came in at approximately the same figure as when 4 people lived there. Trying to gain explanation of how this is possible proved to be of no use. No explanation could be provided, no daily usage report could be provided as its meter-read. Unfortunately for me, settlement was taking place the week i received the bill therefore further investigations couldn’t be made.
They will do cheaper prices but you have to ask. They won't offer until you say you are switching to a competitor.
Competitive discounts. They are understanding when you are unable to make a payment. Easily able to manage my account, payments and details through their website. I don't like that I cant choose how much I want to pay each week with their payment plan. The amount is set determined on my previous bills.
I am 78. Get no pension as i worked too hard. Get concession on power with my CSHC. Origin keep taking this off me with like 52 days no concession? I ask "have i died and no one told me? This has been happening for years. Finally it seemed i complained so much that it was settled. I was told last October. I demanded $100 for my time telling five people while trying to get to the retention dept, writing letters, taking off the concession from my bill etc etc. Well it started again recently so they have gone back to 2017 an sent me pages and pages of bills with very small periods (like days). Then added hundreds to my bill. I am not paying at all now. As soon as they cut off my power i will go with another provider and cancel all other accounts i have on holiday rental properties.
Simply the cheapest I could get with the great concession card holder discounts. I have saved a fortune since signing with Simply Energy and they did better than price match.
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