Origin Energy is great. They're friendly, helpful and reliable. Fair prices and discounts for pensioners as well. I would recommend to anyone to go through Origin Energy as their electricity and gas provider.
The service for connection was good when we put solar on. There is no feedback from them. If you don’t have a computer to bad. I like face to face interactions.
I was having problems paying my bills on time and AGL put me on a bill smoothing plan, I am so glad they have because it has helped me get my bill down quicker, highly suggest talking to them if you have any problems.
Red Energy offered competitive electricity rates and pay on time discounts. It was disappointing though that I was overcharged when needing to update my billing information.
I compared the market for an alternative to AGL when I was dissatisfied with the service they offered (or lack of it). So I experienced a seamless transfer with my electricity account and I would highly recommend them to anybody who is searching for an alternative provider. In fact I just spoke to a Customer Service Representative with a minor billing query and it was no trouble at all for him to rectify on the spot - none of this waiting 48 hrs for email responses.
We do not have a choice of any other provider where I live but wish we did for competition of pricing. The 'meter readers' are completely useless at their job but I never have an issue with them online, through the app or over the phone.
Energy Australia provides reasonable customer service, particularly from their staff at the call centres. The prices are pretty competitive, although I think there are cheaper companies out there. They are reliable which makes up for that.
Pros - I've been with the company for over 10 years and always had good customer service when I call them on the phone. We have never had any problems with our gas and electricity service. Cons - They don’t put you on the best deal automatically. If you don’t call up and ask if you are on the best deal, they won’t contact you to inform you of their best deals.
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