I hadn't heard of Energy Locals before but ever since I switched to them once they said they would provide the cheapest electricity available I have had a pleasant experience. They are Australian locals and ran by Australians. When you talk to someone it's not from overseas or a call centre. They are very understanding, they are supportive and kind when you interact with them. They offer really good payment plans if you are struggling to pay the bills. They are really personal and just caring. Even via email they are supportive and helpful. I have been with Energy Locals for about six months now and I have no complaints what so ever. I think they are a great company to sign up with if you have a low income or on government benefits as they really take into consideration of the cost of living and that not everyone can afford to pay their bills outright.
the deal that i am on with Engie offers comparable rates and i also earn village cinema points at the same time. allowing me to enjoy movies for free! win win!
App provides up to date information and allows me to see usage Energy saving options in times allows for extra savings
Recently moved to Origin Energy and have spoken to customer service who are so lovely. The prices are pretty competitive, could be cheaper.
I love that I am able to read my energy bill easily. I am offered different options on the best product for my usage. I absolutely rely on Energy Australia and find them trustworthy as an energy provider.
Good service, definitely a higher end retailer, but they have local customer service teams and are always willing to help. I see a lot of complaining about bills and connections... These are always difficult times. They were very fast changing my account to accomodate my solar system and called me without prompting to change me to the best deal available. They are a bit pricey (4 stars) but you get what you pay for.
They are the only option available
Despite multiple issues with the grid in our area, Synergy are proactive in keeping customers in the loop when the power does go out
We’ve had issues with Energy Australia, they’ve mishandled our installation and have been overcharging us for an entire year on a business plan and when we adjusted the NMI to be a residential one, they refused to refund our money even though it was not our fault that they’d mistaken our home to be a business.
Synergy is the only energy provider
Red Energy offer me the best and most consistent solar feed in tariff. Love the real time app that enables you to monitor your energy consumption and feed in. Access to their customer support is far quicker than others I've been with. All these positives make it easy to rate them as a great energy retailer.
There was a comfortable and easy sign up process that didn’t make you second guess your choice of provider. Bills come in promptly and are efficient in displaying all required information, I’m just not so great at reading and understanding myself but if I ever have any questions their customer service quickly responds. I haven’t come across any cons yet but I certainly recommend!
Our bills have doubled lately with no change in our usage. We are getting less money for our solar input and at the moment is worthless for actually having solar panels. We are looking at changing to a cheaper company
Origin Energy provides reliable customer service and offers green energy options, which is great if you're environmentally conscious. The app is easy to use for tracking energy and managing payments. However, their rates aren't always the most competitive, and the billing can be a bit tricky to understand at first. Solar customers might also find better feed-in tariffs elsewhere. Overall, a dependable provider with some room for improvement, especially in pricing and clarity.
Origin Electricity would bend over backwards to help their customers !!!
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