Electricity customer reviews

Get the inside story on Australia’s electricity providers from people like you. Whether you’re moving house or just wanting a better electricity deal, you can read the latest electricity reviews from the Mozo community here.

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Recent electricity customer reviews

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  • AGL Electricity

    AGL and how I have found them as a provider

    I recently switched to AGL for my electricity supply, hoping for a seamless experience given their reputation. While there were a few aspects I appreciated—like the easy online account setup and a user-friendly mobile app—overall, my experience has been disappointing. One of the main issues I’ve faced is the unexpectedly high billing. Despite comparing different plans and trying to monitor my usage via the app, the bills have consistently exceeded my expectations. I reached out to customer service to clarify the charges, but the responses were slow and often didn’t fully address my concerns. This lack of clear communication made an already frustrating situation more challenging. Another problem I encountered was fluctuating pricing. While some variation is normal, the changes felt excessive and weren’t always well-explained in my statements. I also found that call wait times could be quite long, and once I did speak to someone, they didn’t always have the authority or information needed to resolve my issues on the spot. On the positive side, I have to admit that service interruptions were rare. AGL seemed to maintain a stable power supply with very minimal outages. Additionally, setting up my online profile and switching plans was straightforward, thanks to their modern website interface. Overall, I’m left feeling disappointed, primarily because the customer service and billing discrepancies overshadowed the reliable electricity supply and user-friendly tools. If AGL could improve communication and provide more transparent billing, they’d offer a much better experience for customers like me.

    Value for money
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    Bell, New South Wales, reviewed 10 days ago
  • Origin Energy Electricity

    Helpful and Understanding About Power.

    I'd switched to Origin after moving between companies and not finding what I wanted/needed. Origin, however, understood my needs and weren't phased at all when I moved into a home that was all electric, with no gas. They were also very understanding when I had to keep the power connected to my old rental home so I could clean it up at the same time it was on in the new rental home, and the costs were not prohibitive. Over time, I've found that the bills are very easy to understand and that if they need to increase rates, they send out a very well written letter with clear guidelines and reasons why they're doing that prior to any increase or changes, which makes me feel better about the whole thing.

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    Lydie, South Australia, reviewed 23 days ago
  • Red Energy Electricity

    Terrible service, over priced, the bill prediction

    Terrible service, over priced, the bill prediction is always wrong

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    Michelle, Victoria, reviewed 23 days ago
  • Red Energy Electricity

    Would recommend for beginners to the housing indus

    Expensive but compared to other brands it is acceptable.

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    Albert, Victoria, reviewed 23 days ago
  • Origin Energy Electricity

    Reliable energy with green options but higher cost

    Pros: Renewable Energy Options: Origin offers green energy plans and solar solutions, which are great for environmentally conscious customers. Flexible Plans: They provide a variety of plans to suit different households, including discounts for bundling electricity and gas. Customer Rewards: Origin has reward programs, including discounts on shopping and dining for customers. User-Friendly App: Their app allows you to track energy usage, pay bills, and monitor solar savings easily. Customer Support: Generally responsive with multiple contact options, including phone, email, and chat. Cons: Higher Prices: Some plans tend to be more expensive than competitors, especially for non-discounted rates. Solar Feed-in Tariffs: The feed-in tariffs for solar customers are often lower compared to other providers. Billing Issues: Some customers have reported issues with incorrect billing or confusing invoices. Limited Availability of Plans: Not all plans are available in all regions, which can be limiting for some households. Overall Impression: Origin Energy is a strong choice for those looking for renewable energy options and flexible plans, but it’s worth checking their rates and tariffs against competitors to ensure you’re getting the best deal.

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    Pradipta, New South Wales, reviewed about 1 month ago
  • AGL Electricity

    AGL rates

    Great rates great app and customer service

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    Rachel, Queensland, reviewed about 1 month ago
  • GloBird Energy Electricity

    Cheap and cheerful electricity

    Electricity is a commodity service so why pay more for a brand. GloBird is the cheapest for my household and are always easy to contact. Downside is their bills could be a little more user friendly.

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    Tom, New South Wales, reviewed about 1 month ago
  • AGL Electricity

    Fair prices, handy app

    In the last 3 years we've consistently gotten a reasonable price, even checked against other providers. Their app makes tracking usage and payments easy, and a late payment did not incur an additional charge

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    Phil, Victoria, reviewed about 1 month ago
  • Alinta Energy Electricity

    It fine

    No issues but didn’t transfer credit on address when changing account holders

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    Amanda, Queensland, reviewed about 1 month ago
  • AGL Electricity

    Helpful

    Helpful when I needed to change my plan to better reflect me and save more money

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    Emma, South Australia, reviewed about 1 month ago
  • Origin Energy Electricity

    Overall a good and reliable provider

    Pros: reputable, reliable and great quality service. Fantastic customer service with quick response rates via email if you don’t like phone calls. Very lenient with late payments. They offer payment plans if you can’t pay bill and offer discounts for those on pensions/ health care cards etc. Cons: more expensive than other providers

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    Melissa, New South Wales, reviewed about 1 month ago
  • EnergyAustralia Electricity

    Great energy provider

    We love our energy provider. We have received quite a few price drops to our electricity rates over the past few years and are very happy with how cheap it is. Service is wonderful. I would highly recommend.

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    Nic, Victoria, reviewed about 2 months ago
  • AGL Electricity

    Good partner program

    AGL has good energy saving periods where you can earn money off your account by limiting the amount of energy you use during peak periods that they let you know about. More of these would be helpful. They have a good partner program with discounts from various companies. Also they keep you informed about any offers. The only downside is that (like many other providers) have reduced the solar rebate quite a lot and there tariffs have risen. Overall very satisfied and would recommend.

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    Sandra, Victoria, reviewed about 2 months ago
  • Origin Energy Electricity

    Should Be Free

    The cost of energy is outrageous regardless the provider. It was all free once and still should be today. Evidence of the free energy transmitters can be found everywhere once you know what you are looking at. It’s just as well we have been getting dividends and Gov assistance as it will pacify the masses for a short while

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    Judy, Queensland, reviewed about 2 months ago
  • AGL Electricity

    Unfortunately the best energy company out there

    theyre hard to deal with in a lot of ways, like it can be difficult to resolve issues with them because they often outsource a lot of their services to other companies that it makes so hard to fix anything. but they do have good policies and help available for financial aid.

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    Jacinda, New South Wales, reviewed about 2 months ago
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