GIO car insurance

Since 1927, GIO has been providing Aussies with insurance policies across a range of areas, including life, home and contents and car insurance

GIO is a multi-award winner in the 2023 Mozo Experts Choice Awards for Car Insurance, scoring wins for both Comprehensive and Platinum car insurance policies on offer. 

Check out some of the details of a GIO car insurance policy below:

GIO offers the following car insurance policies

Cover information and limits in the table below verified as correct at 27 May 2024. Other information correct at the time of writing.
Advertiser disclosure.

Product Monthly premiums available Maximum no claim discount Online discount Choice of repairer
Comprehensive Car Insurance

Yes costs extra

up to 20%

n/a

Yes

Platinum Car Insurance

Yes costs extra

Not Published

n/a

Yes

What is GIO car insurance and GIO Platinum insurance?

There are two levels of comprehensive car insurance with GIO: the standard cover and Platinum insurance. The latter includes some additional features which may not be available with the standard policy, or only included as optional extras. This includes things like lifetime new car replacement, unlimited hire car cover and excess-free glass cover.

As well as these comprehensive options, GIO also offers third party fire and theft protection if you’re after a more budget-friendly policy to cover the basics.

What’s included in GIO car insurance?

Let’s look at what the standard GIO comprehensive car insurance policy comes equipped with. Here are some of the main features:

  • Cover for accidental damage or loss from things like weather events, fire or collisions

  • Personal property cover

  • A new car if yours is written off (within two years of the car’s registration)

  • Emergency repairs without official assessment up to a certain amount, as well as cover for towing, transport and accommodation costs in an emergency (subject to conditions)

  • Cover for trailers (up to $1,000) and baby seats (up to $750)

What isn’t included in my GIO policy? 

On the other hand, there are some things that are excluded from your policy. Generally speaking, your insurance is designed to cover unexpected costs, like those from an accident or crime, which means you can’t claim for things like wear and tear or aging.

Here are a few things your GIO insurance policy won’t include:

  • Costs associated with a car accident, such as medical costs or lost income

  • If your car was being used for hire, or to earn money (Uber drivers, take note.) However, you are covered if you were driving as part of a car pool or child care arrangement.

  • Anything that happens while you’re breaking the law. This includes driving without a licence, overloading with passengers or drink driving.

There are also a couple of features that can be added to your GIO policy as an optional extra, including roadside assistance, excess-free windscreen repair and the cost of a hire car after you have an accident.

How much does GIO car insurance cost?

There are a number of different factors that contribute to the cost of your GIO car insurance premium. Overall, it’s based on how likely the insurance company thinks you are to make a claim and therefore cost them a pretty penny. Some things that might affect your GIO premium include:

  • The car you drive (it’s make, model, series, age and condition)

  • Any modifications that you’ve made to your car (some may mean paying an extra premium)

  • How you use your car (when and where you drive, and where your car is routinely parked overnight)

  • Who might be driving the car (their gender, age and driving history all might play a part)

Are there any discounts with GIO?

Love a good discount? Then you’ll love GIO car insurance cover. To help keep costs low, you can snag a 10% discount for buying your policy online, a 10% multi policy discount if you bundle your policy with another GIO insurance policy, and if you’re in NSW, a $50 discount when you also have CTP insurance through GIO.

If you’re a young driver (under 25), you might also get a 10% family discount, should one of your parents have GIO car insurance as well. And if you can keep a clear, claim-free driving record, you can earn up to a 20% no claims discount.

Making a claim with GIO car insurance

If there’s an accident or something happens that means you need to make a claim on your GIO insurance, here are a few basic steps to follow to make sure everything goes smoothly.

Secure the scene. Make sure everyone involved is safe, and if you can, make sure your car won’t be damaged further. This might mean locking it up, moving it off the road or putting your hazard lights on.

Alert the authorities. If necessary, call the police. Make sure you get a copy of the police report if one is made, as well as any medical documents if a hospital visit is needed.

Collect details. This means contact and insurance details of anyone else involved in the incident, contact details for any potential witnesses, as well as details about what happened. Having photos of the car or the condition of the road might help, especially if there are no witnesses.

Contact GIO. You can contact GIO to make a claim online, over the phone or through their claims app. Provide them with as much detail about your claim as possible - that way it’s more likely to be processed quickly

FAQs about GIO car insurance

Is new for old car insurance worth it?

This really comes down to the type of car you have and how much you value it, both in a monetary and sentimental way. If your car is relatively new or more expensive, it could cost a fair bit to replace. Knowing it’ll be fully covered to its agreed upon or market value could be worth the premium. 

Similarly, if you’ve put a lot of work and love into your wheels, you’ll want to replace it with a vehicle you can look upon with just as much pride. Having new-for-old cover can help ensure that’ll happen. 

How do I pay my GIO premium?

Usually, your car insurance premium will be paid upfront as an annual sum. With GIO, you can also choose to pay in monthly instalments, but if you want to take advantage of this flexible option, keep in mind that it will cost you extra.

There are a few payment methods to choose from, including online or over the phone with a credit or debit card, over the counter at your local post office, by posting a cheque or via BPAY. 

What excess should I choose with GIO?

Excess is how much you need to pay before your insurance will start covering costs. At GIO you can choose to pay low or high excess, and the level you opt for can affect what premium you pay (the higher the excess, the lower the premium and vice versa).

Top tip: There are extra excesses to pay if the person driving your car:

  • is under 25

  • has a poor driving history

  • has held a licence for less than 2 year

How is GIO car insurance rated?

Mozo users have rated GIO car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of car-insurances
GIO car insurance customer reviews
Overall
7.8/10
Value for money
7.3/10
Policy coverage
7.8/10
Customer service
7.9/10
Claims handling
7.8/10
Trust
7.8/10
Based on 855 GIO product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent GIO car insurance reviews

GIO Comprehensive Car Insurance
Overall 9/10
very good provider and great support

what can I say they have helped with all my needs for my insurance and everything else. theres barley any wait time to get hold of someone when needed very helpful people and all in good provider for me and others cons- I don't really have any complaints for my end I'm very satisfide with them all.

Read full review

what can I say they have helped with all my needs for my insurance and everything else. theres barley any wait time to get hold of someone when needed very helpful people and all in good provider for me and others cons- I don't really have any complaints for my end I'm very satisfide with them all.

Value for money
10/10
Policy coverage
9/10
Customer service
10/10
Claims handling
8/10
Trust
10/10
Less
Zayn, New South Wales, reviewed 12 days ago
GIO Car Insurance
Overall 7/10
Would recommend GIO for the cover and courtesy

Gio are value for money plus the over the phone service is very helpful even when I had my accident couldn't be more helpful

Read full review

Gio are value for money plus the over the phone service is very helpful even when I had my accident couldn't be more helpful

Value for money
7/10
Policy coverage
7/10
Customer service
7/10
Claims handling
7/10
Trust
8/10
Less
Christine, New South Wales, reviewed about 2 months ago
GIO Comprehensive Car Insurance
Overall 9/10
GIO is great on both price and service

Love the service and the price of the insurance, I have not faced any challenges with them, been always happy customer.

Read full review

Love the service and the price of the insurance, I have not faced any challenges with them, been always happy customer.

Value for money
9/10
Policy coverage
10/10
Customer service
9/10
Trust
9/10
Less
Khaled, New South Wales, reviewed about 2 months ago
GIO Comprehensive Car Insurance
Overall 7/10
GIO provide competitive service and products

GIO has very good customer service and competitive pricing I would rate GIO a positive experience

Read full review

GIO has very good customer service and competitive pricing I would rate GIO a positive experience

Value for money
7/10
Policy coverage
7/10
Customer service
9/10
Claims handling
8/10
Trust
9/10
Less
Angela, New South Wales, reviewed 2 months ago
See all car insurance reviews
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

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