Rates and fees verified as correct at 18 September, 2021. Other information correct at the time of writing. Advertiser disclosure.
| Product | Monthly premiums available | Maximum no claim discount | Online discount | Choice of repairer |
|---|---|---|---|---|
| Comprehensive Car Insurance | Yes costs extra | up to 20% | 10% | Yes |
| Platinum Car Insurance | Yes costs extra | Not Published | 10% | Yes |
There are two levels of comprehensive car insurance with GIO: the standard cover and Platinum insurance. The latter includes some additional features which may not be available with the standard policy, or only included as optional extras. This includes things like lifetime new car replacement, unlimited hire car cover and excess-free glass cover.
As well as these comprehensive options, GIO also offers third party fire and theft protection if you’re after a more budget-friendly policy to cover the basics.
Let’s look at what the standard GIO comprehensive car insurance policy comes equipped with. Here are some of the main features:
Cover for accidental damage or loss from things like weather events, fire or collisions
Personal property cover
A new car if yours is written off (within two years of the car’s registration)
Emergency repairs without official assessment up to a certain amount, as well as cover for towing, transport and accommodation costs in an emergency (subject to conditions)
Cover for trailers (up to $1,000) and baby seats (up to $750)
On the other hand, there are some things that are excluded from your policy. Generally speaking, your insurance is designed to cover unexpected costs, like those from an accident or crime, which means you can’t claim for things like wear and tear or aging.
Here are a few things your GIO insurance policy won’t include:
Costs associated with a car accident, such as medical costs or lost income
If your car was being used for hire, or to earn money (Uber drivers, take note.) However, you are covered if you were driving as part of a car pool or child care arrangement.
Anything that happens while you’re breaking the law. This includes driving without a licence, overloading with passengers or drink driving.
There are also a couple of features that can be added to your GIO policy as an optional extra, including roadside assistance, excess-free windscreen repair and the cost of a hire car after you have an accident.
There are a number of different factors that contribute to the cost of your GIO car insurance premium. Overall, it’s based on how likely the insurance company thinks you are to make a claim and therefore cost them a pretty penny. Some things that might affect your GIO premium include:
The car you drive (it’s make, model, series, age and condition)
Any modifications that you’ve made to your car (some may mean paying an extra premium)
How you use your car (when and where you drive, and where your car is routinely parked overnight)
Who might be driving the car (their gender, age and driving history all might play a part)
Love a good discount? Then you’ll love GIO car insurance cover. To help keep costs low, you can snag a 10% discount for buying your policy online, a 10% multi policy discount if you bundle your policy with another GIO insurance policy, and if you’re in NSW, a $50 discount when you also have CTP insurance through GIO.
If you’re a young driver (under 25), you might also get a 10% family discount, should one of your parents have GIO car insurance as well. And if you can keep a clear, claim-free driving record, you can earn up to a 20% no claims discount.
If there’s an accident or something happens that means you need to make a claim on your GIO insurance, here are a few basic steps to follow to make sure everything goes smoothly.
Secure the scene. Make sure everyone involved is safe, and if you can, make sure your car won’t be damaged further. This might mean locking it up, moving it off the road or putting your hazard lights on.
Alert the authorities. If necessary, call the police. Make sure you get a copy of the police report if one is made, as well as any medical documents if a hospital visit is needed.
Collect details. This means contact and insurance details of anyone else involved in the incident, contact details for any potential witnesses, as well as details about what happened. Having photos of the car or the condition of the road might help, especially if there are no witnesses.
Contact GIO. You can contact GIO to make a claim online, over the phone or through their claims app. Provide them with as much detail about your claim as possible - that way it’s more likely to be processed quickly
This really comes down to the type of car you have and how much you value it, both in a monetary and sentimental way. If your car is relatively new or more expensive, it could cost a fair bit to replace. Knowing it’ll be fully covered to its agreed upon or market value could be worth the premium.
Similarly, if you’ve put a lot of work and love into your wheels, you’ll want to replace it with a vehicle you can look upon with just as much pride. Having new-for-old cover can help ensure that’ll happen.
Usually, your car insurance premium will be paid upfront as an annual sum. With GIO, you can also choose to pay in monthly instalments, but if you want to take advantage of this flexible option, keep in mind that it will cost you extra.
There are a few payment methods to choose from, including online or over the phone with a credit or debit card, over the counter at your local post office, by posting a cheque or via BPAY.
Excess is how much you need to pay before your insurance will start covering costs. At GIO you can choose to pay low or high excess, and the level you opt for can affect what premium you pay (the higher the excess, the lower the premium and vice versa).
Top tip: There are extra excesses to pay if the person driving your car:
is under 25
has a poor driving history
has held a licence for less than 2 year
Mozo users have rated GIO car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
833 Reviews
Their customer service has been excellent but have luckily not hat to see what their policy claim process!
Read full reviewTheir customer service has been excellent but have luckily not hat to see what their policy claim process!
they were the cheapest by a mile
Read full reviewthey were the cheapest by a mile
I have been insured with GIO for last 4 vehicles The last vehicle was bought 1n 2019 Vehicle value $49000 premium $1315. Just received new policy Vehicle value $34200 premium $1758 Vehicle depreciation 28% Premium increase 25% ' I have made no claims at all I thought the cheaper the value the cheaper the premium When you contact them they explain costs and claims have gone up Why do I have to pay for other peoples claims!!!!!!! NOT HAPPY GIO
Read full reviewI have been insured with GIO for last 4 vehicles The last vehicle was bought 1n 2019 Vehicle value $49000 premium $1315. Just received new policy Vehicle value $34200 premium $1758 Vehicle depreciation 28% Premium increase 25% ' I have made no claims at all I thought the cheaper the value the cheaper the premium When you contact them they explain costs and claims have gone up Why do I have to pay for other peoples claims!!!!!!! NOT HAPPY GIO
LessThey are the worst - they have terrible customer service. It takes weeks for anything to happen. The initial quote to fix my car was $3000, after it was assessed it was written off. The agreed value is rubbish it is a ford territory with low miles and in great condition &8,700 and I can't replace it for under $11,000. It has been 6 weeks and they still haven't told me what is happening. We have rung them every week only to be told they didn't have this or didn't have that - which was the same comments from the week before when we know that information had been provided. We live in the country and haven't been able to heat the house as we haven't been able to get wood with no car with a tow ball. Now I have a letter from RMS telling me my car has been written off and I haven't even heard from GIO. The repairer warned me they would try to write it off as they can sell the car for part for $6,000 and they have saved themselves a bunch of money. Im so upset and angry and now I have to try and find another car when they have valued it so low.
Read full reviewThey are the worst - they have terrible customer service. It takes weeks for anything to happen. The initial quote to fix my car was $3000, after it was assessed it was written off. The agreed value is rubbish it is a ford territory with low miles and in great condition &8,700 and I can't replace it for under $11,000. It has been 6 weeks and they still haven't told me what is happening. We have rung them every week only to be told they didn't have this or didn't have that - which was the same comments from the week before when we know that information had been provided. We live in the country and haven't been able to heat the house as we haven't been able to get wood with no car with a tow ball. Now I have a letter from RMS telling me my car has been written off and I haven't even heard from GIO. The repairer warned me they would try to write it off as they can sell the car for part for $6,000 and they have saved themselves a bunch of money. Im so upset and angry and now I have to try and find another car when they have valued it so low.
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