GIO car insurance

Since 1927, GIO has been providing Aussies with insurance policies across a range of areas, including life, home and contents and car insurance. So if you’re looking for a way to protect your wheels while you drive, you’ve come to the right place.

Check out some of the details of a GIO car insurance policy below:

GIO offers the following car insurance policies

Rates and fees verified as correct at 18 September, 2021. Other information correct at the time of writing. Advertiser disclosure.

Product Monthly premiums available Maximum no claim discount Online discount Choice of repairer
Comprehensive Car Insurance

Yes costs extra

up to 20%

10%

Yes

Platinum Car Insurance

Yes costs extra

Not Published

10%

Yes

What is GIO car insurance and GIO Platinum insurance?

There are two levels of comprehensive car insurance with GIO: the standard cover and Platinum insurance. The latter includes some additional features which may not be available with the standard policy, or only included as optional extras. This includes things like lifetime new car replacement, unlimited hire car cover and excess-free glass cover.

As well as these comprehensive options, GIO also offers third party fire and theft protection if you’re after a more budget-friendly policy to cover the basics.

What’s included in GIO car insurance?

Let’s look at what the standard GIO comprehensive car insurance policy comes equipped with. Here are some of the main features:

What isn’t included in my GIO policy? 

On the other hand, there are some things that are excluded from your policy. Generally speaking, your insurance is designed to cover unexpected costs, like those from an accident or crime, which means you can’t claim for things like wear and tear or aging.

Here are a few things your GIO insurance policy won’t include:

There are also a couple of features that can be added to your GIO policy as an optional extra, including roadside assistance, excess-free windscreen repair and the cost of a hire car after you have an accident.

How much does GIO car insurance cost?

There are a number of different factors that contribute to the cost of your GIO car insurance premium. Overall, it’s based on how likely the insurance company thinks you are to make a claim and therefore cost them a pretty penny. Some things that might affect your GIO premium include:

Are there any discounts with GIO?

Love a good discount? Then you’ll love GIO car insurance cover. To help keep costs low, you can snag a 10% discount for buying your policy online, a 10% multi policy discount if you bundle your policy with another GIO insurance policy, and if you’re in NSW, a $50 discount when you also have CTP insurance through GIO.

If you’re a young driver (under 25), you might also get a 10% family discount, should one of your parents have GIO car insurance as well. And if you can keep a clear, claim-free driving record, you can earn up to a 20% no claims discount.

Making a claim with GIO car insurance

If there’s an accident or something happens that means you need to make a claim on your GIO insurance, here are a few basic steps to follow to make sure everything goes smoothly.

Secure the scene. Make sure everyone involved is safe, and if you can, make sure your car won’t be damaged further. This might mean locking it up, moving it off the road or putting your hazard lights on.

Alert the authorities. If necessary, call the police. Make sure you get a copy of the police report if one is made, as well as any medical documents if a hospital visit is needed.

Collect details. This means contact and insurance details of anyone else involved in the incident, contact details for any potential witnesses, as well as details about what happened. Having photos of the car or the condition of the road might help, especially if there are no witnesses.

Contact GIO. You can contact GIO to make a claim online, over the phone or through their claims app. Provide them with as much detail about your claim as possible - that way it’s more likely to be processed quickly

FAQs about GIO car insurance

Is new for old car insurance worth it?

This really comes down to the type of car you have and how much you value it, both in a monetary and sentimental way. If your car is relatively new or more expensive, it could cost a fair bit to replace. Knowing it’ll be fully covered to its agreed upon or market value could be worth the premium. 

Similarly, if you’ve put a lot of work and love into your wheels, you’ll want to replace it with a vehicle you can look upon with just as much pride. Having new-for-old cover can help ensure that’ll happen. 

How do I pay my GIO premium?

Usually, your car insurance premium will be paid upfront as an annual sum. With GIO, you can also choose to pay in monthly instalments, but if you want to take advantage of this flexible option, keep in mind that it will cost you extra.

There are a few payment methods to choose from, including online or over the phone with a credit or debit card, over the counter at your local post office, by posting a cheque or via BPAY. 

What excess should I choose with GIO?

Excess is how much you need to pay before your insurance will start covering costs. At GIO you can choose to pay low or high excess, and the level you opt for can affect what premium you pay (the higher the excess, the lower the premium and vice versa).

Top tip: There are extra excesses to pay if the person driving your car:

  • is under 25

  • has a poor driving history

  • has held a licence for less than 2 year

How is GIO car insurance rated?

Mozo users have rated GIO car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

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GIO car insurance
Overall
Value for money
Policy coverage
Customer service
Claims handling
Trust

833 Reviews

Recent GIO car insurance reviews

GIO Comprehensive Car Insurance
Overall 9/10
Excellent customer service and good coverage

Their customer service has been excellent but have luckily not hat to see what their policy claim process!

Read full review

Their customer service has been excellent but have luckily not hat to see what their policy claim process!

Value for money
9/10
Policy coverage
10/10
Customer service
10/10
Trust
10/10
Less
Matthew, New South Wales, reviewed 10 days ago
GIO Comprehensive Car Insurance
Overall 10/10
cheapest insurance

they were the cheapest by a mile

Read full review

they were the cheapest by a mile

Value for money
10/10
Policy coverage
10/10
Customer service
9/10
Trust
10/10
Less
Pamela, New South Wales, reviewed 16 days ago
GIO Comprehensive Car Insurance
Overall 0/10
Unhappy customer

I have been insured with GIO for last 4 vehicles The last vehicle was bought 1n 2019 Vehicle value $49000 premium $1315. Just received new policy Vehicle value $34200 premium $1758 Vehicle depreciation 28% Premium increase 25% ' I have made no claims at all I thought the cheaper the value the cheaper the premium When you contact them they explain costs and claims have gone up Why do I have to pay for other peoples claims!!!!!!! NOT HAPPY GIO

Read full review

I have been insured with GIO for last 4 vehicles The last vehicle was bought 1n 2019 Vehicle value $49000 premium $1315. Just received new policy Vehicle value $34200 premium $1758 Vehicle depreciation 28% Premium increase 25% ' I have made no claims at all I thought the cheaper the value the cheaper the premium When you contact them they explain costs and claims have gone up Why do I have to pay for other peoples claims!!!!!!! NOT HAPPY GIO

Less
Alan, New South Wales, reviewed 2 months ago
GIO Comprehensive Car Insurance
Overall 1/10
The worst cheating company I have ever dealt with

They are the worst - they have terrible customer service. It takes weeks for anything to happen. The initial quote to fix my car was $3000, after it was assessed it was written off. The agreed value is rubbish it is a ford territory with low miles and in great condition &8,700 and I can't replace it for under $11,000. It has been 6 weeks and they still haven't told me what is happening. We have rung them every week only to be told they didn't have this or didn't have that - which was the same comments from the week before when we know that information had been provided. We live in the country and haven't been able to heat the house as we haven't been able to get wood with no car with a tow ball. Now I have a letter from RMS telling me my car has been written off and I haven't even heard from GIO. The repairer warned me they would try to write it off as they can sell the car for part for $6,000 and they have saved themselves a bunch of money. Im so upset and angry and now I have to try and find another car when they have valued it so low.

Read full review

They are the worst - they have terrible customer service. It takes weeks for anything to happen. The initial quote to fix my car was $3000, after it was assessed it was written off. The agreed value is rubbish it is a ford territory with low miles and in great condition &8,700 and I can't replace it for under $11,000. It has been 6 weeks and they still haven't told me what is happening. We have rung them every week only to be told they didn't have this or didn't have that - which was the same comments from the week before when we know that information had been provided. We live in the country and haven't been able to heat the house as we haven't been able to get wood with no car with a tow ball. Now I have a letter from RMS telling me my car has been written off and I haven't even heard from GIO. The repairer warned me they would try to write it off as they can sell the car for part for $6,000 and they have saved themselves a bunch of money. Im so upset and angry and now I have to try and find another car when they have valued it so low.

Value for money
1/10
Policy coverage
1/10
Customer service
1/10
Claims handling
1/10
Trust
1/10
Less
Jennifer, New South Wales, reviewed 2 months ago

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