Name: Qantas car insurance
Brand: Qantas
Rating: 2.3 (14 reviews)

Qantas car insurance

Comprehensive Car Insurance

Monthly premiums

Yes costs extra

Choice of repairer

Optional Extra

Choice of excess

$550 - $1,900 (varies by state)

Agreed or market value

Agreed or Market
Available discounts

Online discount 15%

Earn up to 40,000 Qantas Points when you sign on a new Car Insurance with an annual premium over $2000 by 29 January 2025.

Save 15% on your first year’s premium when you take out a car insurance policy online.
No Partner link
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Monthly premiums available

Yes costs extra

Choice of repairer

Optional Extra

Choice of excess

$550 - $1,900 (varies by state)

Agreed or market value

Agreed or Market

Discounts available

Online discount 15%|Earn up to 40,000 Qantas Points when you sign on a new Car Insurance with an annual premium over $2000 by 29 January 2025.|Save 15% on your first year’s premium when you take out a car insurance policy online.

Quote time

-

States where offered

SA VIC NT TAS NSW ACT QLD WA

Roadside assistance

Optional Extra

Genuine parts

No

New car if written off

Yes - within 2 years and 40,000 km of original registration

Windscreen cover

Yes - standard excess. Option to reduce windscreen excess to $40 for an additional premium.

Personal property cover

Personal Effects cover in the event of a collision, theft or forced entry (up to $750)

Replacement key cover

Up to $1,500 if stolen.

Baby capsule or child seat cover

Child seat or capsule cover in the event of a collision, theft or forced entry (up to $750)

Trailer or caravan cover

Up to $1,000

Modifications

Covered only if agreed in writing.

Emergency repairs

Up to $500

Emergency options

Automatic inclusion of up to $1,000 for emergency transport and accommodation (max $200 per day)

Rental car after theft

Yes - Up to 14 days, max $1,000

Rental car after accident

Not at fault - Yes. At fault - Optional Extra. Up to 14 days.

Rental car liability

Yes - legal liability cover when using a substitute vehicle.

Legal liability cover

$20,000,000

Accidental death of driver

$10,000 within 12 months of accident.

Young driver excess imposed

$600 for drivers under 21, $500 for drivers aged 21 to 24 inclusive, $600 for unlisted drivers, $500 for inexperienced drivers.

Rideshare cover

No

Other restrictions

-

Other benefits

-

Online discount

15%

Multi-policy discount

-

No claim discount

No

Low km discount

false

Customer reviews

Important disclosures

Important information about the Mozo customer ratings

Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. More about the Mozo customer ratings.

Jai

Queensland - 2 months ago

Product name: Comprehensive Car Insurance

0.5

It is a rip off

Partners car broke down she pays $113 a month and they couldn’t even tow over 20km without paying more money. Couldn’t even hear the lady on the phone she was rude and frustrating and just hung up on us. This company is useless we’re changing asap

Price

0.5
Features

0.5
Service

0.5
Convenience

0.5
Trust

0.5

Pedro

South Australia - about 1 year ago

0.5

The worst car insurance experience EVER!!!

The worst car insurance experience! Despite paying the excess and filing a claim, I never received any follow-up. Their website was always down and every time I called for updates, I got different timeframes. It's been over a month now and my car is still unresolved despite regular calls. My advice is, do not do it.

Price

2.5
Features

0.5
Service

0.5
Convenience

0.5
Trust

0.5

William

Western Australia - about 1 year ago

Product name: Comprehensive Car Insurance

0.5

Unfit for purpose

Got into an accident 7 months ago, the earliest I could be booked into their garage was 1 month later, get there and a told it’ll take 3 months to get my new bumper in. I was disappointed but what other choice did I have! 3 months later (so 4 months after crash) I start getting all sorts of mechanical warnings on my dash and I no longer feel comfortable driving the car, call qantas and they ask if it had been repaired yet, I told them it hadn’t and I haven’t even been contacted for a date yet for repair. After putting me on hold for a bit so they can call the garage I’m told it’s going to take 3 months to order parts, so essentially the garage forgot my repair… I was told by the nice guy in the call centre he would open a complaint for me, I should hear from them within a week. two calls later to qantas that week I was then dealing with a very rude lady who didn’t have any empathy for my case and again was told they would open a complaint for me and I should hear within two business days… 6 weeks went by and I called qantas having not heard from them, the complaints team ‘closed the complaint and left a note in the file’, they just didn’t contact me or attempt to make any communication with me. What is the point in a complaints dept?!? My car is finally in for repair, has been there for two weeks just to replace the bumper. I get a call on the 12th day to say it’s finished and I can come and collect it. Just for them to call back sheepishly to say that they hadn’t in fact turned the car on and therefore didn’t notice all the warnings on the dash. Now the rental car supplied by qantas needs to be returned as it is only available for the first 14 days of repair, my cars still not fixed 7 months after the accident and I still haven’t heard anything from qantas regarding my complaint. This is not car insurance, this is incompetence. Clearly under resourced, poorly organised and quite frankly the most professional scam.

Price

0.5
Features

2.5
Service

0.5
Convenience

0.5
Trust

1.5

Commins

South Australia - over 1 year ago

0.5

Clifford

Please check your currucy certificate, I check mine and to my horror found thet i could only drive 5000k per year which is 13km per day. They never told me that

Price

0.5
Features

0.5
Service

0.5
Convenience

0.5
Trust

0.5

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Qantas car insurance

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