8.2 / 10

based on 9 RACV reviews as rated by Mozo community

RACV car insurance

RACV is a Victoria-based mutual organisation, so when you buy a car insurance policy through them you become one of more than two million RACV members. The company offers auto insurance as well as loans for purchasing vehicles and travel-related products. Check out the details of RACV’s car insurance policies.

RACV offers the following car insurance policies

Rates and fees verified as correct at 09 May, 2021. Other information correct at the time of writing. Advertiser disclosure.

Product Monthly premiums available Maximum no claim discount Online discount Choice of repairer
Complete Care Car Insurance

Yes

up to 65%

n/a

Yes

Comprehensive Car Insurance

Yes costs extra

up to 65%

n/a

Optional Extra

RACV policy options

You can choose between two car insurance policies at RACV: the Comprehensive cover option, or the Complete Care option.

Usually, policies with the title ‘comprehensive’ offer more extensive benefits and coverage for your wheels. While RACV’s Comprehensive cover will tick most boxes, Complete Care checks off even more items and events. As you might expect, the Complete Care policy will likely be more expensive as it offers more coverage. 

What does RACV car insurance cover?

This depends on the policy you choose. Let’s start with an outline of some of the main things covered by both Comprehensive and Complete Care policies as standard:

Some extra things that are covered as standard if you opt for a Complete Care policy include:

*This can be included in Comprehensive cover as an optional extra for an additional cost.

How much does RACV car insurance cost? 

How your premium is calculated by RACV will depend on a range of factors. Analysing statistics and information related to demographic and behavioural will help assess how likely you are to potentially make a claim. The less likely you are to make a claim, the less you’ll have to pay. A few things which could affect your car insurance premium include:

You can also opt for a higher excess to access a slightly lower premium on both of RACV’s policy options.

What discounts are available with RACV car insurance?

Scoring a couple of discounts can really make a difference on your car insurance bill. Some of the money-savers you should keep an eye out for with RACV include:

How do I claim RACV car insurance?

If you ever do need to make a claim on your RACV car insurance, make sure you have all the details using their Car Accident Checklist. This covers the important information you’ll need when making a claim, including:

Add this to your own personal, contact and insurance details and you’re ready to start a claim

FAQs about RACV car insurance

How can I pay my RACV premium?

Having flexibility in how and when you pay your car insurance premium can be really important when working it into your budget. At RACV, you can choose to pay your premium as a one-off annual sum, or in monthly installments at no extra cost. 

What excess option should I go for?

Excess is the amount you’ll need to pay before your insurance kicks in if you have an accident and make a claim. With both RACV policies you can choose your level of excess.

Consider your ideal excess carefully: if you pay more excess you’ll pay less for your upfront premium, while if you pay low excess your premium will be higher. Think about what will suit your budget better.

What is agreed and market value?

These terms relate to the sum you insure your vehicle for, which will impact how much your insurer will pay to repair or replace it after an insurable incident.

Market value is the price your vehicle would likely fetch if it were for sale based on its age, condition and odometer reading at the time of the claim. Because this is a flexible measure, your pay-out at claim time isn't definite. 

Agreed value is an amount you consider your vehicle to be worth and set when you take out a policy. While choosing this often raises your premium, it also provides a more certain figure which you’ll be reimbursed for when you make a car insurance claim.

RACV’s Comprehensive and Complete Care policies both offer the choice between agreed and market value insurance (as standard for Complete Care and as an optional extra for Comprehensive).

How is RACV car insurance rated?

Mozo users have rated RACV car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of car-insurances
RACV car insurance
Overall
7.9/10
Value for money
Policy coverage
Customer service
Claims handling
Trust

1370 Reviews

Recent RACV car insurance reviews

RACV Comprehensive Car Insurance review
Overall 8/10
Overall helpful

RACV have generally been overall helpful. At times the customer experience has not been of high quality.

Read full review

RACV have generally been overall helpful. At times the customer experience has not been of high quality.

Value for money
7/10
Policy coverage
9/10
Customer service
8/10
Claims handling
8/10
Trust
8/10
Less
Bianca, Victoria, reviewed 3 days ago
RACV Car Insurance review
Overall 10/10
Great company.

RACV is a long trusted company and they've only ever been fantastic to deal with with either claims or customer service etc.

Read full review

RACV is a long trusted company and they've only ever been fantastic to deal with with either claims or customer service etc.

Value for money
8/10
Policy coverage
5/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Catherine, Victoria, reviewed 3 days ago
RACV Comprehensive Car Insurance review
Overall 10/10
Fast & easy isn’t always best but it is with RACV.

PROS Friendly service every time. Fast at getting claims sorted. Cheap and reliable. CONS There are none.

Read full review

PROS Friendly service every time. Fast at getting claims sorted. Cheap and reliable. CONS There are none.

Value for money
10/10
Policy coverage
7/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Lauren, Victoria, reviewed 3 days ago
RACV Comprehensive Car Insurance review
Overall 10/10
Caring and considerate customer care every time!

I was recently involved in a car accident, and the team at RACV were so caring and professional in answering my questions and helping me to submit my claim. I was so impressed by their consideration and the consistency of customer service. I have been with them for over 10 years, and they have always been able to assist me whenever I have called - to change a tire or check my car battery. Online information is clear and prices are definitely worth it for the customer care and response.

Read full review

I was recently involved in a car accident, and the team at RACV were so caring and professional in answering my questions and helping me to submit my claim. I was so impressed by their consideration and the consistency of customer service. I have been with them for over 10 years, and they have always been able to assist me whenever I have called - to change a tire or check my car battery. Online information is clear and prices are definitely worth it for the customer care and response.

Value for money
10/10
Policy coverage
10/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Bess, Victoria, reviewed 3 days ago

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