based on 1 NRMA banking product reviews as rated by Mozo community

NRMA home insurance

Protecting what matters most for over 90 years, NRMA Insurance is backed by IAG, the leading general insurance provider in Australia and New Zealand. NRMA has a range of home insurance policies that protect your home and contents from a range of key events include theft, fire and flood. It's also an award winner, having taken out a 2021 Mozo People's Choice Award for Excellent Claims Experience.

NRMA offers the following home insurance

Rates and fees verified as correct at 19 May 2022. Other information correct at the time of writing.
Advertiser disclosure.

Product Main Events covered Monthly payments cost extra Underinsurance protection New for old replacement
Home Buildings & Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

Yes

No

Yes

Home Buildings Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

Yes

No

Yes

Home Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

Yes

No

Yes

Home Plus Buildings & Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

Yes

Yes

Up to 25% of sum insured

Yes

Home Plus Buildings Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

Yes

Yes

Up to 25% of sum insured

Yes

Home Plus Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

Yes

Yes

Up to 25% of sum insured

Yes

How is NRMA home insurance rated?

Mozo users have rated NRMA home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of home-insurances
NRMA home insurance
Overall
Value for money
Policy coverage
Customer service
Claims handling
Trust

414 Reviews

Recent NRMA home insurance reviews

NRMA Home Insurance
Overall 10/10
NRMA all the way

They are a great customer service team. We made a mistake and moved to a different provider due to financial hardship one year and regretted immediately. We had to make a claims and even though it was proven to be the other persons fault we never got our money back. My father-in law had a similar issue and NRMA did not take a cent off him until the case was proven. They kept in touch the whole time and his car was repaired straight away. No issues is too big or small and if the customer service operator does not know the answer (which is very rare) they are very helpful in finding someone to help. I would recommend NRMA to anyone.

Read full review

They are a great customer service team. We made a mistake and moved to a different provider due to financial hardship one year and regretted immediately. We had to make a claims and even though it was proven to be the other persons fault we never got our money back. My father-in law had a similar issue and NRMA did not take a cent off him until the case was proven. They kept in touch the whole time and his car was repaired straight away. No issues is too big or small and if the customer service operator does not know the answer (which is very rare) they are very helpful in finding someone to help. I would recommend NRMA to anyone.

Value for money
5/10
Policy coverage
10/10
Customer service
8/10
Claims handling
9/10
Trust
10/10
Less
Donna, New South Wales, reviewed 3 months ago
NRMA Home Buildings & Contents Insurance
Overall 9/10
A big thumbs up to NRMA

NRMA have been a pleasure to deal with. Their premiums are so competitive in a word where price rises are out of control.

Read full review

NRMA have been a pleasure to deal with. Their premiums are so competitive in a word where price rises are out of control.

Value for money
10/10
Policy coverage
8/10
Customer service
10/10
Trust
8/10
Less
Tracie lee, Queensland, reviewed 4 months ago
NRMA Home Insurance
Overall 7/10
Easy to deal with

Friendly (real people) service. Quality cover.

Read full review

Friendly (real people) service. Quality cover.

Value for money
7/10
Policy coverage
7/10
Customer service
7/10
Claims handling
8/10
Trust
9/10
Less
Colin, New South Wales, reviewed 5 months ago
NRMA Home Buildings & Contents Insurance
Overall 7/10
Some good points, some not as good.

I have been with NRMA for many years. Overall, I think they are pretty good. not perfect, but better than most. Early this year I had damage to my roof and ceilings because of a bad storm, and broken tiles due to branches. They went above and beyond to fix the damage. However, one of their workmen (contractors) badly damaged an item in my home. He left in a hurry, probably hoping I wouldn't notice. When I contacted NRMA about it, they just told me to take it up with the contractor. In the end, nothing was done to repair the damage, and I had to get repairs done myself. I really feel that, since NRMA had sent the contractors, they were responsible for fixing damage caused by them. Very disappointing. NRMA also refused to repair a wall behind my house which had been damaged by the same storm. (It had collapsed) So - Some good, some bad. I am still with them, and probably won't change. But I think there are some things they could do better.

Read full review

I have been with NRMA for many years. Overall, I think they are pretty good. not perfect, but better than most. Early this year I had damage to my roof and ceilings because of a bad storm, and broken tiles due to branches. They went above and beyond to fix the damage. However, one of their workmen (contractors) badly damaged an item in my home. He left in a hurry, probably hoping I wouldn't notice. When I contacted NRMA about it, they just told me to take it up with the contractor. In the end, nothing was done to repair the damage, and I had to get repairs done myself. I really feel that, since NRMA had sent the contractors, they were responsible for fixing damage caused by them. Very disappointing. NRMA also refused to repair a wall behind my house which had been damaged by the same storm. (It had collapsed) So - Some good, some bad. I am still with them, and probably won't change. But I think there are some things they could do better.

Value for money
6/10
Policy coverage
7/10
Customer service
8/10
Claims handling
8/10
Trust
7/10
Less
Dianne, New South Wales, reviewed 6 months ago

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