RACQ - Contents Insurance

RACQ Contents Insurance Review

Review published: 20 September 2017

What's hot:

  • Mozo Experts Choice winner 2017

  • New-for-old cover on your contents

  • Save $25 when you buy a policy online

What's not:

  • No underinsurance protection

  • Costs extra to pay premiums monthly

Mozo snapshot:

Keep your belongings safe with an affordable contents insurance policy from RACQ. This policy offers new-for-old replacement on contents like appliances, furniture, electronics or jewelry and covers events including theft or vandalism as well as storm, fire and flood damage. RACQ Contents Insurance also comes with a bunch of discounts for seniors, people living in an apartment or anyone who buys their policy online - no wonder it picked up a Mozo Experts Choice Award for Exceptional Value this year!

Key features:

Features included with Contents Insurance from RACQ include new-for-old cover for your belongings, your choice of excess and a 24/7 claims service.

When it comes which of your belongings are covered, RACQ has a long list of inclusions, such as:

  •  - CDs and DVDs

  •  - Clothing and bags

  •  - Appliances such as dishwashers, washing machines or refrigerators

  •  - Electronics like laptops or computers

  •  - Furniture and furnishings, including carpets, linens and curtains

  •  - Jewellery and watches

  •  - Sport equipment

  •  - Garden tools and equipment

These items are insured against events like accidental breakage of glass, fire, lightning, storms (including storm surge), floods, earthquakes, tsunamis, leaks, riots and vandalism. If you’d like to be insured for accidental loss and damage - like if you trip and knock your brand new TV off the wall - then you can add that cover as an optional extra.

You can also add Advanced Cover to your policy for things you routinely take out of your home, like expensive jewellery, the cost of taking pets to the vet, or burnt out motors in electrical appliances.

Keep in mind that there are some general exclusions - for example, damage done by a computer virus or normal ocean activity like king tides or erosion - as well as a few exclusions specific to certain events or items. Make sure you read your PDS carefully to know just what you’re covered for.

Now for the really good stuff: discounts. There are a whole bunch of ways to save on your RACQ contents insurance, including a discount for buying your policy online, installing a 24/7 alarm system, and a no claims discount. You can also bag a lower premium if you’re a senior or live in an apartment.

When you buy an RACQ insurance policy, you also become an RACQ member, which comes with benefits including discounts on theme park and movie tickets and 24 hour domestic travel assistance Aussie Assist.

Who it's good for:

In 2017, RACQ Contents Insurance won a Mozo Experts Choice Award for Exceptional Value, which means it's a great pick for people who need to protect their possessions without breaking the bank.

Keep in mind that this is a Contents Insurance policy and doesn’t cover the structure of your house, so it’s great for renters, but homeowners might want to consider a combined Home and Contents insurance policy.

Any catches?

If you prefer to pay your premium by the month, you can do so, but keep in mind there will be an extra charge to do this. You also aren’t protected against underinsurance with this policy, so it’s up to you to make sure you choose the appropriate level of cover for your needs.

One tricky piece of fine print to be aware of is the cover for power surges. You’re covered for a power surge if it’s caused by lightning, but not if it’s caused by your electricity provider or problems with your power line - so read your PDS carefully!

How is RACQ home insurance rated by the Mozo community?

Product Type Overall Rating Price Features Service Claims Handling Trust
RACQ home insurance
8.0

Based on 112
RACQ home insurance reviews

7.3 7.9 8.2 7.5 7.9

Latest reviews of RACQ Contents Insurance

RACQ

RACQ Contents Insurance home insurance review

Overall rating   8 / 10

Competitive premiums

Easy to deal with

Full review

Easy to deal with

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

Less

Peter (QLD), reviewed 6 months ago

RACQ

RACQ Contents Insurance home insurance review

Overall rating   8 / 10

Easy to complete, great customer service.

Because of the speed of service and friendly staff.

Full review

Because of the speed of service and friendly staff.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   8 / 10

Less

John (QLD), reviewed over 2 years ago

RACQ

RACQ Contents Insurance home insurance review

Overall rating   10 / 10

Very easy to deal with.

Never had any issues, always helpful.

Full review

Never had any issues, always helpful.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

Less

Megan (QLD), reviewed over 2 years ago

RACQ

RACQ Contents Insurance home insurance review

Overall rating   5 / 10

Okay, just slow.

Slow for claims.

Full review

Slow for claims.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   5 / 10

    Claims handling   3 / 10

    Trust   5 / 10

Less

Jeff (QLD), reviewed over 2 years ago

RACQ

RACQ Contents Insurance home insurance review

Overall rating   9 / 10

Happy to stay with RACQ

RACQ has always been very good with my policies.

Full review

RACQ has always been very good with my policies.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

Less

Wendy (QLD), reviewed almost 3 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Contents

  • Up to $300

  • Up to $1,500

  • Up to $5,000

  • Software and Hardware up to sum insured

  • Up to $1,000 per item

  • Up to $2,000 per item, up to $12,000 in total

  • Up to $2,000 per item, up to $6,000 in total

  • Up to $1,000

  • Optional extra

  • Up to $2,000

  • Up to $10,000

Other cover

  • Up to $5,000 for funeral, $0 for injury

  • Optional extra

  • Up to $1,000

  • Up to 10% of sum insured

  • Up to 20% of sum insured combined with demolition cost

  • Up to 20% of sum insured combined with debris removal cost

  • Up to 14 days

Policy and service features

  • 60

  • $0

  • Alarm Discount, Apartment Discount, No Claim Discount, Roadside Assistance Discount, Seniors Discountm

  • Optional Extra - Up to $2,000 per item up to 4 items

  • Up to 5% of sum insured

  • Up to $20,000,000

Events

  • Optional extra

  • Optional extra

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).

Compare other home insurance
Advertisement