Formerly Victoria Teachers Mutual Bank, Bank First is an award winning financial institution with a competitive range of banking products including personal loans, home loans, term deposits and savings accounts. Founded by Australian educators in 1972, Bank First offers all Australians outstanding value but doesn't compromise on service or quality. Best of all, Bank First customers become equal shareholders which means all the benefits are directly returned to you.
Plus it won a 2023 Mozo Experts Choice Award for best Offset Home Loan, and Investor Home Loan.
Bank First are one of the very few who consider and approve single parent with dependents and accept their Centrelink payment as part of their income. They have offered me the most competitive rate going around, no one has been able to match them. My broker also has a great benefit of being able to pass on a discounted rate for the 1st 3 years. They are very simple, easy & professional to deal with throughout all aspect of the process.
I've been with this bank for 45 years and they have been good listeners and a fair bank to work with.
I am seriously disgusted in the service since January this year. Customer service does not exist. Each time i call i am told the average wait is 60 minutes. I would love to bill them for my time and see how they like it. I tried emailing but have now been waiting 6 days and no reply or call back. This is totally unacceptable. As soon as I can I will b e withdrawing all of my money. Obviously short of staff and they need to hire and train new people quickly or they will lose more customers.
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