| Product | Account fee | Payment options | Interest rate |
|---|---|---|---|
| Everyday |
$0.00 |
Apple Pay, Google Wallet, PayID |
0% p.a. |
| First Account |
$0.00 |
Apple Pay, Google Wallet, PayID |
1.45% p.a. |
| Pension Account |
$0.00 |
Apple Pay, Google Wallet, PayID |
3.40% p.a. |
Mozo users have rated Bank First bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
I am seriously disgusted in the service since January this year. Customer service does not exist. Each time i call i am told the average wait is 60 minutes. I would love to bill them for my time and see how they like it. I tried emailing but have now been waiting 6 days and no reply or call back. This is totally unacceptable. As soon as I can I will b e withdrawing all of my money. Obviously short of staff and they need to hire and train new people quickly or they will lose more customers.
Read full reviewI am seriously disgusted in the service since January this year. Customer service does not exist. Each time i call i am told the average wait is 60 minutes. I would love to bill them for my time and see how they like it. I tried emailing but have now been waiting 6 days and no reply or call back. This is totally unacceptable. As soon as I can I will b e withdrawing all of my money. Obviously short of staff and they need to hire and train new people quickly or they will lose more customers.
This bank was fantastic when it started as VTCU. Then it changed to Mutual Bank and was still pretty good. Now it has really gone downhill. In the beginning I would call and a person would answer. Now i get the whole choose an option etc recording and on average the wait is 20 mins on a good day. So I started to email my questions - but I now get a message saying I need to wait up to 5 days for a reply. What if i need to speak to someone urgently? I am really thinking after 30 years of moving on. One of the best things about the bank used to be prompt and personal service - not any more :(
Read full reviewThis bank was fantastic when it started as VTCU. Then it changed to Mutual Bank and was still pretty good. Now it has really gone downhill. In the beginning I would call and a person would answer. Now i get the whole choose an option etc recording and on average the wait is 20 mins on a good day. So I started to email my questions - but I now get a message saying I need to wait up to 5 days for a reply. What if i need to speak to someone urgently? I am really thinking after 30 years of moving on. One of the best things about the bank used to be prompt and personal service - not any more :(
I have been with Bank first for many years, signed up when I was teaching, now retired. I use it purely now as a savings account for special things like Christmas, holidays etc. Always go online and as an older person who is sometimes technologically challenged, I find this bank online system very easy to navigate ( especially for depositing funds and transferring to other accounts).
Read full reviewI have been with Bank first for many years, signed up when I was teaching, now retired. I use it purely now as a savings account for special things like Christmas, holidays etc. Always go online and as an older person who is sometimes technologically challenged, I find this bank online system very easy to navigate ( especially for depositing funds and transferring to other accounts).
I have been a member of Bank First, " when it was the Victoria teachers Credit Union ", since I was 18 yrs old ( I'm now 60 ). How's that for client/member longevity. Though I haven't received the greatest " whiz-bang, you beauty " interest rate on any of my accounts, only a few there-in; it's the personalised, friendly service I receive every time I email or call them about an issue, regardless of what that issue may be. Shopping around for the best interest deals / banking service is a good concept & should be used occasionally to see what is out there. But doing it on a daily, weekly or monthly basis can be a pain, & you could often find the bank you just switched from, might've offered a deal that would've beaten all others " hands down ", had you just enquired with them first. Time saved, can often be, money saved too.
Read full reviewI have been a member of Bank First, " when it was the Victoria teachers Credit Union ", since I was 18 yrs old ( I'm now 60 ). How's that for client/member longevity. Though I haven't received the greatest " whiz-bang, you beauty " interest rate on any of my accounts, only a few there-in; it's the personalised, friendly service I receive every time I email or call them about an issue, regardless of what that issue may be. Shopping around for the best interest deals / banking service is a good concept & should be used occasionally to see what is out there. But doing it on a daily, weekly or monthly basis can be a pain, & you could often find the bank you just switched from, might've offered a deal that would've beaten all others " hands down ", had you just enquired with them first. Time saved, can often be, money saved too.