Bendigo Bank is a community focused bank with a big presence in Victoria and Queensland and a growing network across Australia. Bendigo Bank aims to work closely with the local communities it serves, and to offer quality customer service in an industry not exactly renowned for it! Plus, in 2023, Bendigo Bank won two Mozo People's Choice Awards - making it one of the most popular banks in Australia!
Bendigo Bank has a range of banking services to help you reach your financial goals, including personal loans, home loans, credit cards, term deposits, savings and bank accounts. It also enables its customers to serve themselves 24 hours a day with e-banking, Phone Banking, ATMs or EFTPOS.
I have been with since 2008 I had many times was unable to pay. I was scammed 72K out of my bank account. It took Manager 8 months to check with a phone call. I do believe banks should take more responsibility under 1000,000 insurance.
I have always had friendly and efficient service in store. Also, if there is any problem, they contact me (by phone) immediately. They have saved me from scams several times.
Generally good, but at one stage there was a rollover that left me short of cash!
Customer service needs improving. Not real helpful in financial crisis or emergencies. Vague description of products and services
They were so happy to help with any problem
Disappointing International Transaction Experience I've been a loyal customer of this bank, regularly spending over $5,000 a month. However, I recently had a frustrating experience with an international transaction. The transaction failed, and while I did get my money back, the bank still charged me international transaction fees for the failed attempt. When I contacted customer service, they said it was because the transaction was "attempted," which doesn't make sense to me. Why should I be charged for a transaction that didn't go through? As someone who has consistently supported this bank, I expected better treatment and a fair resolution. It's disappointing that they prioritize technicalities over customer loyalty. I hope they reconsider their policies regarding failed international transactions and how they treat long-term customers like myself.
The guidance, service and follow up has always been extremely informative. For this reason I have recommended Bendigo Bank to many of my friends.
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