Heritage is Australia's largest member-owned bank. With a history going back to 1875, Heritage helps Australians realise their financial dreams. Heritage focuses on putting people first, not pursuing massive profits. They offer customers a full range of competitive personal banking products from home loans, saving accounts, term deposits, credit cards and much more. In 2023 it even scored four Mozo People's Choice Awards!
I recently opened an account with Jheritage Bank and have had a positive experience. Here are some key points: Pros: Excellent Customer Service: Friendly and knowledgeable staff who are quick to help. User-Friendly Online Banking: Easy management of accounts and transfers. Community Focus: Supports local projects and businesses. Competitive Rates: Good interest rates on savings and loans. Cons: Limited Branch Locations: Fewer physical branches can be inconvenient. Product Features: I wasn't offered an offset account and I would like to have one. Mobile App: The app has occasional glitches and could use improvement. Conclusion: Jheritage Bank is a great choice for those seeking community support and solid customer service, but be mindful of branch accessibility and fees.
I was always mindful that I could have been doing better with my savings. Having been with one of the big 4 for decades, I was reluctant to change until one day when I just thought I'd have a quick peek at the features of Heritage Bank here in Queensland. It took less than five minutes for me to realise I really could be doing better and I began the process of changing over that very day. Heritage Bank staff made what could have been a protracted and tedious process, very quick, very straightforward, and set up me with exactly what I needed in one telephone call. Just one telephone call. Since this telephone call, I've saved more money than I could ever have imagined and I have streamlined my bills so that everything is done automatically. If anyone is looking to change to a friendly bank with actual people that answer the phone, you really can't do better that Heritage Bank. The Capalaba branch were the angels that took care of everything after it was all set up, and they would be my first recommendation.
Heritage Bank had the best rate for my needs and their customer service was exceptional. Liam from the Capalaba branch was very patient and helpful and made the whole process easy and stress-free.
As Far as a bank goes they have been pretty good open and honest about all charges and fees. A local branch with friendly staff is always a bonus.
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