Very Poor app and online experience. Direct debit is set only through a paper form which never gets received. The statement is designed very poor or should rather say "very smart " to not include the total amount DUE or clearly say the DUE DATE. Not at all easy to understand the balance. Pending transactions get cleared after a long long time. I have just closed this card in less than 2 months of using it because of their digital experience. The closure process as explained by the rep will take another month even when I have paid my account balance in full. I have used every card in Australia and this was by far the WORST card or service you can get. You cannot even claim the Annual fee back as they have issued you free points. I am happy to give back the points they have credited but they have been SOLD to me.
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