Airline lost my luggage. 1Cover wanted Proof of travel arrangements (eg. original flight itinerary showing departing and returning flights, accommodation invoice for placed you stayed at, etc.) List and Proof of purchase for all of the original items that were lost, stolen or damaged (e.g. receipts/bank statements confirming the purchase date and price) Proof of Loss (i.e. police report, report to hotel, airline etc.) Compensation letter from the airline, as to how much they are reimbursing you for losing your luggage. Just impossible to provide all the above.
We had a genuine claim for my wife’s breast cancer knocked back and not one call to explain why ??? Very poor communication and service !! Would NOT recommend !
Good price and good coverage. I never claim so I don’t know about claim handling.
Would NOT recommend. Be very very careful if considering the company. We made a claim on a lost item and were made to feel like criminals by what in my opinion was a heartless, cold well trained expert at finding pinholes using fine print policy wording to avoid paying out on a minor claim. Thank goodness nothing serious happened on our trip. I feel they would have fought every inch of the way to to avoid any kind of claim. Dodged a bullet.
Have used these guys for all our O.S. Travel , tried others many years ago, but found issues in the “small print” When we can travel again I suggest using 1Cover, includes pet cover. They are the best.
Go to for travel insurance with reasonable rates with good coverage. Last trip went to get insurance once landed and realised only covered if you haven’t left home which is a bummer. Seems the same for all insurance providers would be good to have this option.
Good policies for year round travel (expensive if just using for a one off trip). Be careful to read disclaimers however (eg flight being moved by airline did not count as a reason to receive re-imbursement for subsequent missed flights).
Have had to claim with this company whilst overseas and in an accident. Could not believe how quickly they helped us and paid for things and reimbursed us. Even through the middle of the night!
This insurer made it really difficult for me to claim a trip I couldn't go because of a death in my family. They asked for evidence and I provided a medical letter from a cancer Oncology ward at a major hospital and they still required more. That to me is dishonest and false trade practice as the letter should be enough. I would never insure through them again. For anyone considering travel insurance make sure you ask them exactly what proof you need before booking and becoming a member. If it sounds too tricky or complicated don't join.
1 Cover's website was very easy to use, and made purchasing insurance a breeze. The cover was comprehensive, allowing me to purchase extras like ski insurance, and was very cost effective. I would definitely recommend this insurance provider.
Policies can be more flexible and less expensive.
They cover you when you have previous medical conditions, without charging.
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