The product offerings and rates are pretty competitive, however the customer service of this bank is awful. I phone them today, didn't even get an introduction and then the person on the phone was so condescending. I'm going to be cancelling my application for a new account with this bank now based on that one call; I don't want to have to deal with customer service like that.
Terrible technical team at AMP. Due to opening a new account, an entity merge has taken 2 weeks Nas counting. Still unresolved and everyone at AMP is passing the bug. I haven't had access to my bank accounts for over two weeks. Promised call backs never happened. Poor customer service and long lead times for anything IT related. Save yourself the pain.
I only have my savings account with AMP due to the interest rate. I wouldn't use them as my everyday account. It takes way too long for the money to clear. Not to mention transferring someone money takes hours.
Does all the basics for me as a customer but the customer service isn’t always consistently good.
I have been recommending AMP's Bett3r accounts for the past year to all my family and friends. I am just loving the app that is connected to the accounts. You can let the app know about all your upcoming bills and savings into the future and each week it will set money aside for them. This has helped our family to better budget each week and we would never be without it. Thanks AMP for a fantastic account.
Along with being one of the worst performing superannuation funds, AMP's banking arm is nothing short of disgraceful. 8 days to clear a bank cheque. I was told it was because of being deposited at Aus Post.
Attracted to the 2% interest rate for 6 months, so opened saver account late June. Had online access to the account but then after a few days could no longer view the account. Rang several times, each time 'referred to IT support' but still not fixed as at 29/07. Over 10+ years I had opened 30+ accounts with various institutions for SMSF & personal accounts, and this is the first time I've had so much trouble with such a basic need as viewing an account online. So for balances, transfers etc I have to phone. Front line people very sympathetic and efficient, just the technical support/problem resolution aspect is lacking.
AMP is great all round, but no branches make it a little hard to love.
Website easy to use. Interest rates are low though.
Competitive interest rate. Quick online application.
I think AMP has become one of the best banks just because they have faced so many challenges in the last year. They have really had to change and have now proved themselves worthy of taking care of my money with very good interest rate and service.
Holding onto cash transfers for 24 to 48 hours is unacceptable and clearly a money making rort for the bank. No Osko.
The staff at the bank are always enthusiastic to help!
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