Poor technical support for online banking problems
Attracted to the 2% interest rate for 6 months, so opened saver account late June. Had online access to the account but then after a few days could no longer view the account. Rang several times, each time 'referred to IT support' but still not fixed as at 29/07. Over 10+ years I had opened 30+ accounts with various institutions for SMSF & personal accounts, and this is the first time I've had so much trouble with such a basic need as viewing an account online. So for balances, transfers etc I have to phone. Front line people very sympathetic and efficient, just the technical support/problem resolution aspect is lacking.
I think AMP has become one of the best banks just because they have faced so many challenges in the last year. They have really had to change and have now proved themselves worthy of taking care of my money with very good interest rate and service.
I believe AMP are very professional and trustworthy. My experience is everlasting as they explained their company clearly to me. Answers were addressed well. Recommended and they are worthy with my finances.
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