I had trouble with AMP when as a lawyer I was after the held up the payment of superannuation to a deceased estate. I thought that the AMP bank may give better service. They will transfer money to themselves within hours of your application but then you cease to exist. Won’t answer your phone calls. No call back and an email response to phone them. Totally useless.
We placed funds into an AMP Bank Term Deposit weeks ago. While we received an email notifying us that they have received our funds, we have NOT yet received our account number! Without an account number, we can not register for internet banking, we can not check our balance, and check that all is ok. We cant even log in to raise a complaint. We have called numerous times and have had to hang up after 30 to 50 minutes wait to be answered. We sent an email, AMP responded by saying that we had to call them! - NONE of our calls have been answered. We emailed again 4 days ago, (received the auto reply that they had our email), but other than that, NO response.
On applying for a term deposit, this bank pointed me to their website to register for ongong information about my account. On going to their website, there was no way for new depositors to register because it required info held only by the bank. After waiting 29 mins for a bank representative to explain why I could`nt register, I was told verbally that it was not possible to register for 48hrs. I questioned why the website did`nt say that ? The rep indicated on the `phone that the wording "registration not available for 48 hours" was on their website. It was not. Wanting access to info on my account and seeking sign of the banks integrity in allowing instant registration, I complained. Days later, I received a phone call by a bank representative who went to some trouble to explain to me why it was `nt possible to register. However, my complant was about why the wording " not available for 48 hours"...was absent from their website. My complaint was not about the internal reason why the bank did`nt allow registration. I am the client, not the bank. The Bank persisted in telling me why the wording was not used. I re-iterated that the wording was not only absent, but a web explanation as to its absence to depositors was also absent. I pointed out that a new depositor wants to feel secure about their deposit. I indicated again, that their rep had told me verbally, on the `phone, that their website had the wording. It did not. I asked the representtative dealing with my complaint if the warning wording had now been placed on their website for new investors at their welcome page, so they could feel secure. The rep indicated that they had not fixed the error ! I expressed exasperation at the banks fundamental ignorance of new customer needs. Later, I received an email essentially composed to show process, ie, that AMP had dealt with my complaint. It had not. Their response was unsatisfactory. The website error of omission remains. Being unable to register, and not being told why.... causes new depositors to feel insecure about their deposit, rendering the banks integrity questionable. If on making a deposit, a new customer cannot register to see their deposit, it makes them feel insecure. AMP bank is oblivious to this point. I recommend to those seeking to make term deposits, that they avoid AMP Bank. They are ignorant of basic customer needs, even devious.. Customer focus, clarity and openess are not in their DNA. Any wonder AMP is failing.
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