Friendly customer service. I had a query re a possible claim, consultant was very informed and helped make a decision in relation to lodgement.
I would definitely recommend Apia insurance to anyone who wants the whole package. I had only been with them for a couple of months when we had a cyclone. They were there to process the claim immediately while other insurers had to wait months. Exceptional in every way.
It is very easy to do business and deal with APIA, although the lines can be busy sometimes. They provide the best deals for pensioners.
When I made a claim there was no problem what so ever and the staff on the line were very friendly. Until recently they were available 24 hours, but now it's working hours only. I don't mind this. I also have never had any problems when asking them to defer my payments to next week if that happens to be the week I get my pension. Everything is a breeze with them.
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