Our dishwasher's computer system failed. After initially being told our claim was all OK, APIA have reneged. They told me to contact our power supplier. We have paid thousands in house and car insurance. About to cancel the lot!
Those whom answer their phones are always very helpful and friendly. With English seemingly their native language. Nothing seems too much and they have a lot of patience. I have made one claim and even with the extra workload from the bushfires; it was paid out in about 3 weeks at most! Extremely happy with them. Nothing like I expected from insurance companies thankfully.
Staff are always helpful and do not mind exploring the best options. Their clam service seemed effortless, and they ensured we were feeling secure before terminating the call. No complaints and no faults. Tiered loyalty bonuses would give them a 10.
I would definitely recommend Apia insurance to anyone who wants the whole package. I had only been with them for a couple of months when we had a cyclone. They were there to process the claim immediately while other insurers had to wait months. Exceptional in every way.
When I made a claim there was no problem what so ever and the staff on the line were very friendly. Until recently they were available 24 hours, but now it's working hours only. I don't mind this. I also have never had any problems when asking them to defer my payments to next week if that happens to be the week I get my pension. Everything is a breeze with them.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.