Currently revising all banking systems at same time, utter chaos.
I was recently well looked after by the mobile banker in Canberra (again). She was clearly unwell and watching her over time she is always under the pump but never made me feel like I was a bother to her and took the time to explain things others didn't. I didn't have to leave my house for the entire process. Not all their employees are quite the same though so make sure you choose the right one particularly in Canberra - Duntroon branch has the most help so go there or get Liz who does the house calls. I wouldn't trust anyone else after dealing with their opposition prior!
It's about service, where you always speak to the person at the bank down the road, not a call centre, it's when you ask for the manager & get them.
I love the competitive rates and products they provide. The customer service I got was excellent and internet support is great. The only downfall is, they closed the branch where we became members. I can use local ATMs for money. Although I now have to travel one and a half hours to go to the closest branch if I want to speak to someone at the bank. They have now provided us with a mobile consultant who will come to us if we request, but they have to travel 2 hours to come and see me. Where is the logic in that? I would prefer to go to the bank than have someone come into my home. The pros are that they treat you like a person not just a number. They are professional and very personal in their service. ADCU will do all they can to help you and they are very good at following up on any queries. The cons, there is no local branch now. Make sure there is a branch close by that will not close down.
Always friendly service, low fees, value for money.
I have been banking with this business for several years now and now they get approximately 90% of my banking needs and have always done the right thing by me and my money.
Great service but very very very slow to review their interest rates when the RBA cuts them. Sometimes its more than a month, completely unacceptable.
We love this product, not only do we get the reduced interest rates passed on (not like some banks) we also get a monthly payment from DVA to help off set our mortgage
ADCU made it easy to get loan and they actually care about clients. I am hesitant to recommend financial products or institutions, but would not hesitate to recommend ADCU
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
Want more? Compare all 536 home loans in the Mozo comparison engine.Compare more home loans
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.