I have been an account holder since it’s inception as a credit union. I have enjoyed many low interest and low fee loans. It has always been a full service institution thus have never seen the need to use any of the big four. Very friendly, helpful, clear and prompt service by a “real” person every time I have had an enquiry. PLus it’s own equity is solid as are its ethics. Complete trust.
I have to work hard at it but they will match any bank interest home loan rate I find.
I have been with this bank for a number of years (around 20 years) and although they were relatively great in the beginning they have gradually gone downhill. Recently after moving house and forgetting to update my details online my loan account went into arrears. The bank claim they tried to contact me by mail but I received nothing. Most likely due to not updating my details. The bank then happily took out $20 a month in arrears from December until April until I noticed it and fixed the arrears. No phone call, no text message and no sympathy towards a long time member. I was basically told "There is nothing we can do, its in our terms and conditions." I'll also add that this bank has not kept up with the times over the years. While other banks have MFA (Multif Factor Authentication) to protect your online banking, this bank does not. Nor does it support any sort of Apple or Google Pay like most of the others.
Excellent service and competitive products.
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