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Bank First reviews

Overall rating
8.9/10
Price
8.4/10
Features
7.5/10
Customer service
9.2/10
Convenience
7.9/10
Trust
9.2/10
Based on 408 reviews as rated by the Mozo community.

Recent Bank First reviews

  • Bank First Everyday review

    Overall rating   10 / 10
    Great bank.

    Great bank, never had an issue with them, always willing to help.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Patrick, Victoria, reviewed about 1 month ago
  • Bank First First Rate Home Loan (Owner Occupier, Principal & Interest, LVR<80%) review

    Overall rating   8 / 10
    Helpful customer service.

    I have to work hard at it but they will match any bank interest home loan rate I find.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    9 / 10
    Convenience
    7 / 10
    Trust
    8 / 10
    Less
    Kris, Victoria, reviewed 5 months ago
  • Bank First Credit Card review

    Overall rating   0 / 10
    There are better banks out there

    I have been with this bank for a number of years (around 20 years) and although they were relatively great in the beginning they have gradually gone downhill. Recently after moving house and forgetting to update my details online my loan account went into arrears. The bank claim they tried to contact me by mail but I received nothing. Most likely due to not updating my details. The bank then happily took out $20 a month in arrears from December until April until I noticed it and fixed the arrears. No phone call, no text message and no sympathy towards a long time member. I was basically told "There is nothing we can do, its in our terms and conditions." I'll also add that this bank has not kept up with the times over the years. While other banks have MFA (Multif Factor Authentication) to protect your online banking, this bank does not. Nor does it support any sort of Apple or Google Pay like most of the others.

    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    0 / 10
    Less
    Matt, Victoria, reviewed 5 months ago
  • Bank First Personal Loan (Fixed, Unsecured) review

    Overall rating   10 / 10
    Outstanding service.

    Excellent service and competitive products.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Dimitra, Victoria, reviewed 8 months ago
  • Bank First Online Saver review

    Overall rating   10 / 10
    Great customer service

    Friendly and easy to contact, however there are too few offices that are located miles away from where I live.

    Price
    6 / 10
    Less
    Judy, Victoria, reviewed over 3 years ago
  • Bank First Everyday review

    Overall rating   10 / 10
    Best bank I have ever dealt with.

    Very helpful. Querying any possible "dodgy" transactions. Low fees (none if you are careful).

    Price
    7 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    8 / 10
    Trust
    10 / 10
    Less
    John, Victoria, reviewed over 4 years ago
  • Bank First Car Loan review

    Overall rating   8 / 10
    Would recommend them for a car loan

    They were extremely helpful during the application process of my car loan.

    Price
    7 / 10
    Features
    8 / 10
    Customer service
    8 / 10
    Convenience
    5 / 10
    Trust
    8 / 10
    Less
    Sherrie, Victoria, reviewed over 5 years ago
  • Bank First Term Deposit review

    Overall rating   3 / 10
    Impersonal

    Not interested in customers.....only profit

    Price
    2 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    9 / 10
    Trust
    4 / 10
    Less
    Brian, Victoria, reviewed almost 6 years ago
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