I used to like this bank, their customer service is great but my account has been hacked over three times I’ve had to re-open an account.
Only issue I've ever had was with overseas transactions when I was travelling, I made a complaint and they got back to me within minutes and it was solved.
Plenty of local branches, low annual fees. Fantastic App. Highly competitive interest rates and great credit card options with fair rates. Financial guidance usually available in a walk in basis.
I like BankWest as the customer service is always happy to help and answers all my questions and problems in an easy to understand manner. The branches are close by and in every major shopping centre. This is very convenient and easy as it doesn’t matter where I’m shopping there will always be a BankWest branch or an ATM. BankWest offer great loan rates and are more than willing to negotiate fees etc to suit your banking needs.
BankWest branch cancelled my card without my request to find out that I need to stay from Saturday till Tuesday without any access to my account. I called they said to take my id and drive to the bank to get cash out. Went there to find out that the bank been closed the whole day. Called again and they told them just to activate it so I can use my Apple Pay to buy food and put petrol and they didn’t care.
Has been our bank for many years and has always looked after us. In our younger years and through business dealings and property purchases they have been easy to deal with.
The local staff look after our little towns aging population. Many older people in our community choose not to use the internet, so internet banking is alien to them. Many elderly still use a passbook.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.