Alright, so heads up for those who are looking at opening an account with Bankwest. I've been a customer with them for 10+ years. I have an account open just for convenience however, I'm starting to realise how painful this is starting to become. I've spent hours on their hotline many times and been transferred to multiple agents. This gives me an indicator that their resourcing and call management is not good at all. On another note, their automated account locking systems are a pain in the bum. It's also ridiculously hard to get your account unlocked in the event this happens. Many a time, manual intervention is absolutely necessary. I believe there are better banks out there with balanced security/usability. As I speak right now, I'm still waiting to get access to my account and move some big funds urgently.
I've banking with BankWest for over 20 years. As I'm prone to do, I form loyalties to my service providers, and I'm glad to say that they earn this with their customer service approach. Response time is usually fair, and connection to the customer is good. They need to do better with reducing unnecessary costs of international transactions, and improving to a global standard of technology and digital capability. They're stuck a little bit with Australian standards, far behind the rest of the world, but fairly modern in comparison to other Australian providers.
Long time customer of Bankwest especially living in the west I loved how it catered to us instead of most other banks with processing times an contacts however when they joined commonwealth it changed the processing times to EST became less customer service focused an processing delays as well as became more greedy for fees an charges. Not a fan anymore and currently arranging to transfer my business to another who has customers as their focus. Not profits first!
Frustrating bank to be be with. Transfer of my own money to pay a bill is deliberately difficult. Waiting times over the phone excruciatingly long. BPAY is broken. Tried to make a payment to my super account from Bankwest took me several days and did not go through. Then tried from an account I have with another bank (ME) and was done in 3 minutes, Unbelievable. I also made a cheque to open a term deposit with another bank as Bankwest left me no other options to make the transaction and then without notice they did not cash the cheque and I missed out on a good term deposit rate.
Convenient to use. Reasonable interest rates (comparatively). Only earn interest up to $5000 so best to transfer other funds to an alternate account over that amount. Links easily to other accounts. Debit card available.
Customer service is wonderful, and the main reason I’ve stayed with them so long. They have work to do (like all Australian banks) to not get left behind in their international and business banking products and technology from international standards, with their fees and sign-in procedures being high and difficult, but they are fairly receptive to feedback and I can see they try to adapt and offer new options.
Great bank to be with, reliable friendly staff. Not having branches close by is a bit of a problem. The internet banking is simple, quick and very easy to use.
Really think you can trust Bankwest? When asking for some account data from Bankwest, I was sent confidential account details from a different company?! No confidentiality statement, no expectations, no ... just here take these! If you CANNOT TRUST A BANK to keep your details safe????? Sales, Customers Orders and all the accounts!!??? What do you do when YOUR bank hands out corporate details????
Bankwest is an excellent personal service to country people do not like teller machines and do not do internet banking so over the counter by staff member is the best way to go they resolve any questions that need answered
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