I had been with this company as a customer for the last six years. Look what they did to me. My car was damaged as someone hit it from behind. The other car’s insurance company was supposed to pay but we put the claim through my insurance which is CGU and it has still not been fixed. We put the car with Spot on Panels, a partner to CGU, who said that the car is a write off. Then CGU, without informing us, transferred us to another repairer which we never heard of and I was so furious. First, they did not inform us, second we want our car to be repaired by a reputable repairer, not with a dodgy repairer. When I told them this they offered me some cash for the repair, which is unacceptable. I am stressed and very disappointed at such treatment from a company with whom I had been for a long time.
Fantastic company. I've had and insurance with them for over 10 years. I had a crash with other driver at fault, smashed the back of our car. CGU processed the claim very quickly and replaced two safe and sound car seats worth $900.00 as a safety measure. They made the total loss of our car payment to our bank account very quickly so we can start looking for a new car soon. I'm very pleased with the exceptional service. They cost more than other car insurance companies on the market. This one is definitely correct that you get what you’ve paid for.
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