CGU car insurance reviews

CGU
CGU's overall rating for car insurance

(as rated by the Mozo community)

8.2 / 10

based on 299 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent CGU car insurance reviews

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

All round great company

I've been with this company several times.

I've been with this company several times.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sharee (SA), reviewed 1 day ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

Ease of premium payments and friendly staff

It's a matter of ease, as my bank account is linked and I get a small discount for being with CGU and banking with CUA.

It's a matter of ease, as my bank account is linked and I get a small discount for being with CGU and banking with CUA.

    Value for money   5 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Judy (QLD), reviewed about 2 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   10 / 10

Great service and competitive premiums

We've had CGU car insurance for several years and they've been great all along. Monthly premiums were much lower than expected and they offer further discounts for low annual kilometre usage for older drivers.

We've had CGU car insurance for several years and they've been great all along. Monthly premiums were much lower than expected and they offer further discounts for low annual kilometre usage for older drivers.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Daniel (NSW), reviewed about 2 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

Great customer service

They have always been fantastic with any claims, very friendly staff and easy to talk to.

They have always been fantastic with any claims, very friendly staff and easy to talk to.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Heidi (SA), reviewed 3 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   10 / 10

Highly recommend. Affordable peace of mind.

My car was run into twice and both times, getting my car repaired was easy. They did all of the work for me - including chasing up the person that ran into me and left the scene.

My car was run into twice and both times, getting my car repaired was easy. They did all of the work for me - including chasing up the person that ran into me and left the scene.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Ellie (NSW), reviewed 3 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   10 / 10

Great service and quick response time

I like CGU because they have followed up with my claims very promptly, and the staff have all been very courteous and helpful. It is not the most low cost insurance on the market, but I am prepared to pay the extra for the great service they have...

I like CGU because they have followed up with my claims very promptly, and the staff have all been very courteous and helpful. It is not the most low cost insurance on the market, but I am prepared to pay the extra for the great service they have always provided me with.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Ian (VIC), reviewed 3 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   10 / 10

Would definitely recommend

Great cover, good price, easy to deal with.

Great cover, good price, easy to deal with.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sarah (SA), reviewed 4 months ago

CGU

CGU car insurance review

Overall rating   7 / 10

Great customer service

Easy to deal with and their services have been great.

Easy to deal with and their services have been great.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Tony (QLD), reviewed 5 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

Great customer service with CGU

They are always easy to deal with.

They are always easy to deal with.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Angela (SA), reviewed 6 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   10 / 10

Not bad,but not the best bank

The products are fairly priced and easy to set up. I did however have some trouble changing details.

The products are fairly priced and easy to set up. I did however have some trouble changing details.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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David (VIC), reviewed 7 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

Hassle free, they get the job done!

After falling apart after my accident, CGU were very easy to deal with on the phone and had arranged the repairs within a day or so.

After falling apart after my accident, CGU were very easy to deal with on the phone and had arranged the repairs within a day or so.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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Katrina (SA), reviewed about 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

good customer service & claims treatment

Have to nominate drivers, and can have only 2, including myself. Any other drivers, and it's double the excess. To include any drivers is about double the premium.

Have to nominate drivers, and can have only 2, including myself. Any other drivers, and it's double the excess. To include any drivers is about double the premium.

    Value for money   5 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   -1 / 10

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Jennifer (VIC), reviewed about 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   7 / 10

Adequate value

Value for money have been with cgu fir several products both business and personal and have not encountered a problem when making a claim or dealing with them.

Value for money have been with cgu fir several products both business and personal and have not encountered a problem when making a claim or dealing with them.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   7 / 10

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Mark (SA), reviewed over 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

No problems so far!

Good value for money and customer service.

Good value for money and customer service.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Isabel (VIC), reviewed over 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

Very helpful and good dd periodic payments of real

One should never take another's opinion in these cases - believe in one's own instincts

One should never take another's opinion in these cases - believe in one's own instincts

    Value for money   6 / 10

    Policy coverage   3 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Anne (QLD), reviewed over 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   10 / 10

The excess is too high.

I found them extremely polite & have fast service.

I found them extremely polite & have fast service.

    Value for money   5 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Natalie (TAS), reviewed over 1 year ago

CGU

CGU car insurance review

Overall rating   10 / 10

Great to deal with and friendly staff

Easy to deal with and free annual windscreen

Easy to deal with and free annual windscreen

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Tim (TAS), reviewed over 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   10 / 10

Great premiums & they do it monthly as well.

continually give me the lowest premiums for the type of cover, no-one even comes close, have been with them for years.

continually give me the lowest premiums for the type of cover, no-one even comes close, have been with them for years.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   -1 / 10

    Trust   9 / 10

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Chris (TAS), reviewed over 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   6 / 10

Adequate

Is adequate

Is adequate

    Value for money   4 / 10

    Policy coverage   5 / 10

    Customer service   5 / 10

    Claims handling   4 / 10

    Trust   5 / 10

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Anne (QLD), reviewed over 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   10 / 10

Great value.

Easy to deal with when you need to make a claim.

Easy to deal with when you need to make a claim.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Jenny (QLD), reviewed over 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   9 / 10

Good customer service , no complaints happy custom

I'm unemployed and CGU allow me to pay fortnightly which helps me to budget better , they also give me a free windscreen every year if mine gets damaged with stone chips. This is the first time I have insured a car and I cant complain with the...

I'm unemployed and CGU allow me to pay fortnightly which helps me to budget better , they also give me a free windscreen every year if mine gets damaged with stone chips. This is the first time I have insured a car and I cant complain with the service they gave me, I'm a happy customer and will stay with them.

    Value for money   8 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   10 / 10

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Aaron (SA), reviewed over 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   3 / 10

Just like all the others, no customer service.

There is no personal touch or contact.

There is no personal touch or contact.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   2 / 10

    Claims handling   5 / 10

    Trust   4 / 10

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Sarah (VIC), reviewed over 1 year ago

CGU

CGU car insurance review

Overall rating   8 / 10

Love them

Very good to deal with

Very good to deal with

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Sue (VIC), reviewed over 1 year ago

CGU

CGU car insurance review

Overall rating   8 / 10

Easy online quotes, competitive prices

Better price than renewal policy, good cover, easy and could do it online in my own time

Better price than renewal policy, good cover, easy and could do it online in my own time

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Jenna (NSW), reviewed over 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   7 / 10

Great value for money

Been with CGU for many years. They have the right policy for me.

Been with CGU for many years. They have the right policy for me.

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Michael (QLD), reviewed over 1 year ago

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