CGU car insurance reviews

CGU
CGU's overall rating for car insurance

(as rated by the Mozo community)

8.2 / 10

based on 299 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Full review

Recent CGU car insurance reviews

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

Hassle free, they get the job done!

After falling apart after my accident, CGU were very easy to deal with on the phone and had arranged the repairs within a day or so.

Full review

After falling apart after my accident, CGU were very easy to deal with on the phone and had arranged the repairs within a day or so.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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Katrina (SA), reviewed 6 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

good customer service & claims treatment

Have to nominate drivers, and can have only 2, including myself. Any other drivers, and it's double the excess. To include any drivers is about double the premium.

Full review

Have to nominate drivers, and can have only 2, including myself. Any other drivers, and it's double the excess. To include any drivers is about double the premium.

    Value for money   5 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   -1 / 10

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Jennifer (VIC), reviewed 8 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   7 / 10

Adequate value

Value for money have been with cgu fir several products both business and personal and have not encountered a problem when making a claim or dealing with them.

Full review

Value for money have been with cgu fir several products both business and personal and have not encountered a problem when making a claim or dealing with them.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   7 / 10

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Mark (SA), reviewed 9 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

No problems so far!

Good value for money and customer service.

Full review

Good value for money and customer service.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Isabel (VIC), reviewed 9 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

Very helpful and good dd periodic payments of real

One should never take another's opinion in these cases - believe in one's own instincts

Full review

One should never take another's opinion in these cases - believe in one's own instincts

    Value for money   6 / 10

    Policy coverage   3 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Anne (QLD), reviewed 9 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   10 / 10

The excess is too high.

I found them extremely polite & have fast service.

Full review

I found them extremely polite & have fast service.

    Value for money   5 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Natalie (TAS), reviewed 10 months ago

CGU

CGU car insurance review

Overall rating   10 / 10

Great to deal with and friendly staff

Easy to deal with and free annual windscreen

Full review

Easy to deal with and free annual windscreen

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Tim (TAS), reviewed 11 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   10 / 10

Great premiums & they do it monthly as well.

continually give me the lowest premiums for the type of cover, no-one even comes close, have been with them for years.

Full review

continually give me the lowest premiums for the type of cover, no-one even comes close, have been with them for years.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   -1 / 10

    Trust   9 / 10

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Chris (TAS), reviewed 11 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   6 / 10

Adequate

Is adequate

Full review

Is adequate

    Value for money   4 / 10

    Policy coverage   5 / 10

    Customer service   5 / 10

    Claims handling   4 / 10

    Trust   5 / 10

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Anne (QLD), reviewed 11 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   10 / 10

Great value.

Easy to deal with when you need to make a claim.

Full review

Easy to deal with when you need to make a claim.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Jenny (QLD), reviewed 12 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   9 / 10

Good customer service , no complaints happy custom

I'm unemployed and CGU allow me to pay fortnightly which helps me to budget better , they also give me a free windscreen every year if mine gets damaged with stone chips. This is the first time I have insured a car and I cant complain with the...

Full review

I'm unemployed and CGU allow me to pay fortnightly which helps me to budget better , they also give me a free windscreen every year if mine gets damaged with stone chips. This is the first time I have insured a car and I cant complain with the service they gave me, I'm a happy customer and will stay with them.

    Value for money   8 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   10 / 10

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Aaron (SA), reviewed 12 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   3 / 10

Just like all the others, no customer service.

There is no personal touch or contact.

Full review

There is no personal touch or contact.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   2 / 10

    Claims handling   5 / 10

    Trust   4 / 10

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Sarah (VIC), reviewed 12 months ago

CGU

CGU car insurance review

Overall rating   8 / 10

Love them

Very good to deal with

Full review

Very good to deal with

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Sue (VIC), reviewed 12 months ago

CGU

CGU car insurance review

Overall rating   8 / 10

Easy online quotes, competitive prices

Better price than renewal policy, good cover, easy and could do it online in my own time

Full review

Better price than renewal policy, good cover, easy and could do it online in my own time

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Jenna (NSW), reviewed 12 months ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   7 / 10

Great value for money

Been with CGU for many years. They have the right policy for me.

Full review

Been with CGU for many years. They have the right policy for me.

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Michael (QLD), reviewed 12 months ago

CGU

CGU car insurance review

Overall rating   9 / 10

Cheapest premium and fantastic customer service.

I have shopped around and we still have the best priced policy around. We have made 2 claims on the car insurance and both have been handled swiftly and easily.

Full review

I have shopped around and we still have the best priced policy around. We have made 2 claims on the car insurance and both have been handled swiftly and easily.

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Audrey (VIC), reviewed about 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   8 / 10

All good!

Would recommend CGU to friends.

Full review

Would recommend CGU to friends.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Helen (QLD), reviewed about 1 year ago

CGU

CGU car insurance review

Overall rating   8 / 10

Great customer service

Very accomodating in helping to lower insurance costs

Full review

Very accomodating in helping to lower insurance costs

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Annette (VIC), reviewed about 1 year ago

CGU

CGU car insurance review

Overall rating   9 / 10

Personal customer service for peace of mind!

Excellent customer care and claims support service when making a claim is extremely reassuring to me. All insurance companies basically want to make money, just choose the one that will give you the service you need when you need it ! CGU has...

Full review

Excellent customer care and claims support service when making a claim is extremely reassuring to me. All insurance companies basically want to make money, just choose the one that will give you the service you need when you need it ! CGU has been great!

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   8 / 10

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Karen (NT), reviewed about 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   9 / 10

Good cover excellent service.

Recently needed to make a claim. It was a very easy and painless process.

Full review

Recently needed to make a claim. It was a very easy and painless process.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Theresa (SA), reviewed about 1 year ago

CGU

CGU car insurance review

Overall rating   9 / 10

Value for money.

Don't use it a lot but more than happy with the outcome when I have.

Full review

Don't use it a lot but more than happy with the outcome when I have.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Andrea (TAS), reviewed about 1 year ago

CGU

CGU car insurance review

Overall rating   9 / 10

Tried the rest now with the best.

Have had other insurers, but CGU have been the best support when needed.

Full review

Have had other insurers, but CGU have been the best support when needed.

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   7 / 10

    Trust   10 / 10

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Fred (NT), reviewed about 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   9 / 10

I'm on a pension so paying fortnightly is easy.

I got great service and the premium can be paid fortnightly. The payments come out of my pension which makes budgeting much easier for me to handle. The service I got was great, they answered all my questions and what my coverage covers. The...

Full review

I got great service and the premium can be paid fortnightly. The payments come out of my pension which makes budgeting much easier for me to handle. The service I got was great, they answered all my questions and what my coverage covers. The policy also covers all the additions I've had put on my truck.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   9 / 10

    Trust   10 / 10

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Jenny (NSW), reviewed about 1 year ago

CGU

CGU Comprehensive Insurance car insurance review

Overall rating   9 / 10

Very understanding with a great support team.

I found that when my vehicle was hit by someone that they were fantastic at giving me advice and managing my claim and the repairs were speedy. I was also being harassed by the owner of the other vehicle to not go through my insurance company and...

Full review

I found that when my vehicle was hit by someone that they were fantastic at giving me advice and managing my claim and the repairs were speedy. I was also being harassed by the owner of the other vehicle to not go through my insurance company and he would just give me some money. CGU also handled this for me.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Wendy (SA), reviewed about 1 year ago

CGU

CGU car insurance review

Overall rating   10 / 10

Competitive premiums and great customer service

I always recommend CGU to my friends. I have always had good deals from them. Both at fault and not my fault claims go through with no issue and repairs at a local panel beater. CGU will just give the lowest possible price on the spot with no...

Full review

I always recommend CGU to my friends. I have always had good deals from them. Both at fault and not my fault claims go through with no issue and repairs at a local panel beater. CGU will just give the lowest possible price on the spot with no mucking around.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Stewart (VIC), reviewed about 1 year ago

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