Commsec staff asked me to pay for a transfer fee, which I asked them to investigate further. They then proceeded to lock me out of my own account, so I was physically unable to pay said fee, and then they charged me $1,000 dollars for the unpaid fee. Meanwhile, nobody informed me any of this was happening and I did not authorize them to take these actions; I actually had to chase them several times to get an answer! Now debt collectors are involved. Horrible, horrible experience with staff and management who do not listen!
As a long term trader, I really appreciate Commsec's opportunity to trade shares. I only trade small amounts because of income, but as the fees are small, it makes it easier to participate. I find it easy to navigate the site, and have absolutely no reason to leave.
I'd have to admit, the Commsec platform is one of the best in the market. I've tried them all. Most of them are a complete waste of time. But when it comes to bang for buck, this share trading platform doesn't win. Which is why I had to give them a 1.
I like Commonwealth because it integrates with Commsec easily, making it quick and efficient to purchase shares, allowing me to diversify my portfolio and compare it to other assets easily. Cons to Commsec are that trading on foreign stock exchanges is harder and requires the user to undertake a different process.
Newbie to trading, I received a share bundle for my 21st birthday. With a little dabbling here and there, now at 33 I not only have a small portfolio of shares, I have purchased my first home and have nearly finished a Diploma in Financial Planning. CommSec's site was so easy to understand, that it grew my interest into a career!
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