Has the lowest interest rates available in the industry. Customer service response is based on client rank and use. On retiring from the Defence Force service and interaction falls dramatically. Focus is on current serving members.
A great bank for Defence members providing fast and easy banking. It is awesome to have a bank tailored to Defence members and it has easily accessible money overseas.
Defence bank treats you like a family member. They know who you are and call you by your name , you are not a number to them. The staff are friendly and go out of their way to help you. Amazing bank and amazing people.
The staff are extremely helpful, more so as we are travelling and can't easily get to a branch. A simple phone call gets results, and the issue is solved. Would recommend Defence Bank at any time!
I like that the bank is a not for profit organisation so it is running for the benefit of its members and not shareholders. They understand the military and assist in being flexible where possible.
Defence Bank is primarily for defence members but is also available for "civilians". Most branches are on defence establishments, but the staff are always more than happy to help you.
Tend to not be as competitive in many areas, one of the few banks that charge a fee for entering an incorrect pin number (ATM $0.50, EFTPOS $1.50). Although in fees schedule and meeting required disclosure, many people don't know its there, just appears as a decline fee on the statement.
I have been very satisfied with my banking at Defence Bank and have found them to be competitive, helpful and convenient. They understand Defence and work with their members to reach a common goal.
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Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
Minimum deposit of $200 and no withdrawals in the month.
Bonus rate for first 3 months, reverting to 0.15% rate after
Bonus rate for the first 4 months from account opening
Increase balance by at least $300 in the month
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