Defence Bank savings account reviews

A great bank for Defence members providing fast and easy banking. It is awesome to have a bank tailored to Defence members and it has easily accessible money overseas.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Defence bank treats you like a family member. They know who you are and call you by your name , you are not a number to them. The staff are friendly and go out of their way to help you. Amazing bank and amazing people.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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No additional comments at this time. Service of the "Defence Bank" is exceptional.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   9 / 10

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Owing to the placement of the bank - time taken to complete transactions are always increased.

Price   5 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   2 / 10

Trust   5 / 10

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Defence credit union are always friendly and trustworthy. Interest could be a little better.

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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Good interest rates, lovely staff, very helpful.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The staff are extremely helpful, more so as we are travelling and can't easily get to a branch. A simple phone call gets results, and the issue is solved. Would recommend Defence Bank at any time!

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   5 / 10

Trust   10 / 10

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I like that the bank is a not for profit organisation so it is running for the benefit of its members and not shareholders. They understand the military and assist in being flexible where possible.

Price   9 / 10

Features   2 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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Defence Bank is primarily for defence members but is also available for "civilians". Most branches are on defence establishments, but the staff are always more than happy to help you.

Price   6 / 10

Features   4 / 10

Customer service   9 / 10

Convenience   3 / 10

Trust   10 / 10

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Tend to not be as competitive in many areas, one of the few banks that charge a fee for entering an incorrect pin number (ATM $0.50, EFTPOS $1.50). Although in fees schedule and meeting required disclosure, many people don't know its there, just appears as a decline fee on the statement.

Price   6 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   5 / 10

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I have been very satisfied with my banking at Defence Bank and have found them to be competitive, helpful and convenient. They understand Defence and work with their members to reach a common goal.

Price   9 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   8 / 10

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The interest rates on the savings account is very low compared to other banks. The Internet banking site is complex and difficult to use. The customer service is not the best and simple activities may take longer to process than at other banks. Good for defence members as it is situated on base and has some useful products just for defence members such as barracks insurance.

Price   4 / 10

Features   4 / 10

Customer service   3 / 10

Convenience   2 / 10

Trust   10 / 10

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Defence Bank at RAAF Base Pearce has staff who are very conciuous of providing the best service possible to their customers. They even have the intitiative to offer improvements to existing bank accounts as well as offering best options for overseas travel. Their demeanour is friendly and very courteous. Additionally their help line in Melbourne is just as courteous when having to use that service too.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I am moving away from this bank because it changed from a credit union to its now bank status, it also has no branches in Tasmania.

Price   5 / 10

Features   6 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   5 / 10

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There are a lot of fees involved with a bank account with this bank, some of which seem unnecessary, and relatively uncompetitive. However the customer service has always been friendly and helpful. Accessing the bank either through branches or online has also always been easy and straight forward.

Price   2 / 10

Features   3 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   5 / 10

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Does not look after their customers. Computer says, 'NO'; Enough said. Just like the 'Big 4'.

Price   2 / 10

Features   3 / 10

Customer service   2 / 10

Convenience   3 / 10

Trust   2 / 10

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Branches are on Defence bases not all ways easy to access due to security.

Price   5 / 10

Features   5 / 10

Customer service   3 / 10

Convenience   5 / 10

Trust   5 / 10

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A: All account types are available W: Welcomes you E: Easy over the phone help S: Simple step by step internet O: Overall banking needs looked at M: Mortgages, personnel loans and all insurance needs provided E: Easy to set up direct debits with no fees and statements showing all transactions in an easy format

Price   -1 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   10 / 10

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Every transaction I have had with this bank has been very satisfactory. They are on the ball at all times. Very quick to note if something does not seem correct. After selling my house they invested my money extremely well. Online banking is straight forward and very easy to follow especially for me as I am not computer savvy. Never had a problem with this bank in over 20 years. Their staff are always friendly, which makes banking a pleasure.

Price   10 / 10

Features   -1 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have been with the Australian Defence Force for 7 years. I joined Defence Bank (Formerly DefCredit) when I joined. This bank charges fees for anything you do!! Eftpos transactions, ATM withdrawals etc... I recently enquired about a home loan and was after some further information about a package. Whoever I spoke to had no idea what she was doing and could not give me any further information other than what was on the website. When I asked to speak to someone else she told me that she handled all home loan applications.....what a joke!! Do not join this bank, you will regret it!

Price   2 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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When i joined the army,i was introduced to Defence Bank. I banked proudly with them during and after my service. However, it didn't take me long to realise that Defence Bank only supported current serving members for my loyalty was not returned after i discharged. I hit hard times but i met my financial obligations however Defence Bank turned their back on me and i nearly lost my new family car. If not for St George and Westpac, I would have been over run,so to speak. Thank you St George and Westpac for defending me when i needed it the most.

Price   8 / 10

Features   8 / 10

Customer service   3 / 10

Convenience   5 / 10

Trust   3 / 10

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No overly impressed with this bank/credit union. I have been with them for 15 years now and all they seem to do is raise there fees and charges. It is definitely a sure fire way to drive all you customers away. Why would we stay with a credit union that raises its fee when we can go to a bank that lowers there fee and has awesome customer service that goes with it. I will be closing my account with this credit union within the next 6 months.

Price   4 / 10

Features   3 / 10

Customer service   4 / 10

Convenience   2 / 10

Trust   3 / 10

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The staff are always friendly and know me by name if I go into the branch or ring on the phone. It is a very strong institution that has links to free financial planning, cheap insurance rates, and competitive loans. Their website is easy to navigate and contains many useful tools such as budget planning, downloadable statements in PDF and formats for in-home finance software like "Quicken," and a simple interface for creating regular payments from your accounts. The fees are quite low too I believe. You need to be a member (or spouse) of Defence to join and all of the branches are inside barracks, so it is a little exclusive in that way unfortunately.

Price   7 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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As a defence family I really loved that we had a bank that we thought was looking after us. Sadly though in the last 12 months DEFCREDIT has introduced many new fees including a monthly fee just to have a debit card linked to my account. I'm now in the process of moving my accounts to another fee free bank.

Price   2 / 10

Features   2 / 10

Customer service   6 / 10

Convenience   5 / 10

Trust   4 / 10

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They are very helpful. ATM access is great as they have NAB backup. Transferring money online and telephone banking is easy and very secure. Email notification is constant.

Price   6 / 10

Features   0 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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