A great bank for Defence members providing fast and easy banking. It is awesome to have a bank tailored to Defence members and it has easily accessible money overseas.
Defence bank treats you like a family member. They know who you are and call you by your name , you are not a number to them. The staff are friendly and go out of their way to help you. Amazing bank and amazing people.
The staff are extremely helpful, more so as we are travelling and can't easily get to a branch. A simple phone call gets results, and the issue is solved. Would recommend Defence Bank at any time!
I like that the bank is a not for profit organisation so it is running for the benefit of its members and not shareholders. They understand the military and assist in being flexible where possible.
Defence Bank is primarily for defence members but is also available for "civilians". Most branches are on defence establishments, but the staff are always more than happy to help you.
Tend to not be as competitive in many areas, one of the few banks that charge a fee for entering an incorrect pin number (ATM $0.50, EFTPOS $1.50). Although in fees schedule and meeting required disclosure, many people don't know its there, just appears as a decline fee on the statement.
I have been very satisfied with my banking at Defence Bank and have found them to be competitive, helpful and convenient. They understand Defence and work with their members to reach a common goal.
The interest rates on the savings account is very low compared to other banks. The Internet banking site is complex and difficult to use. The customer service is not the best and simple activities may take longer to process than at other banks. Good for defence members as it is situated on base and has some useful products just for defence members such as barracks insurance.
Defence Bank at RAAF Base Pearce has staff who are very conciuous of providing the best service possible to their customers. They even have the intitiative to offer improvements to existing bank accounts as well as offering best options for overseas travel. Their demeanour is friendly and very courteous. Additionally their help line in Melbourne is just as courteous when having to use that service too.
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Bonus rate for the first 4 months from account opening on the first $250,000 deposited. For new Saver customers only.
Grow your balance by $200 or more and make no more than one withdrawal in the month.
Deposit $1,000 into a CUA transaction account from external source in the month.
Bonus interest only applies on funds held in linked USaver account if $200 deposited into either account in the month from an external source.
Minimum deposit of $200 and no withdrawals in the month.
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