Thumbnail icon for Defence Bank

Defence Bank Savings account reviews

Overall rating
6.6/10
Price
6.2/10
Features
4.9/10
Customer service
7.3/10
Convenience
6.1/10
Trust
7.3/10
Based on 59 reviews as rated by the Mozo community.

Recent Defence Bank savings account reviews

Sort reviews by: date | star rating
  • Defence Bank Savings Account review

    Overall rating   1 / 10
    Processes are confusing and difficult to navigate

    Has the lowest interest rates available in the industry. Customer service response is based on client rank and use. On retiring from the Defence Force service and interaction falls dramatically. Focus is on current serving members.

    Price
    0 / 10
    Features
    1 / 10
    Customer service
    2 / 10
    Convenience
    0 / 10
    Trust
    1 / 10
    Less
    Judith, Queensland, reviewed 8 months ago
  • Defence Bank Max eSaver review

    Overall rating   8 / 10
    Great service to Defence

    A great bank for Defence members providing fast and easy banking. It is awesome to have a bank tailored to Defence members and it has easily accessible money overseas.

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    8 / 10
    Convenience
    8 / 10
    Trust
    8 / 10
    Less
    Tony, New South Wales, reviewed over 4 years ago
  • Defence Bank iSaver review

    Overall rating   10 / 10
    Great rates and great service, with a smile.

    Defence bank treats you like a family member. They know who you are and call you by your name , you are not a number to them. The staff are friendly and go out of their way to help you. Amazing bank and amazing people.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Lorraine, Queensland, reviewed over 5 years ago
  • Defence Bank Savings Account review

    Overall rating   10 / 10
    Excellent

    No additional comments at this time. Service of the "Defence Bank" is exceptional.

    Price
    8 / 10
    Features
    7 / 10
    Customer service
    9 / 10
    Convenience
    10 / 10
    Trust
    9 / 10
    Less
    Pieter, Western Australia, reviewed over 5 years ago
  • Defence Bank iSaver review

    Overall rating   5 / 10
    Great customer service

    Owing to the placement of the bank - time taken to complete transactions are always increased.

    Price
    5 / 10
    Features
    5 / 10
    Customer service
    10 / 10
    Convenience
    2 / 10
    Trust
    5 / 10
    Less
    Peter, Queensland, reviewed over 5 years ago
  • Defence Bank Savings Account review

    Overall rating   9 / 10
    Defence Bank

    Defence credit union are always friendly and trustworthy. Interest could be a little better.

    Price
    8 / 10
    Features
    7 / 10
    Customer service
    10 / 10
    Convenience
    9 / 10
    Trust
    9 / 10
    Less
    Liz, New South Wales, reviewed over 5 years ago
  • Defence Bank Savings Account review

    Overall rating   9 / 10
    Great customer service

    Good interest rates, lovely staff, very helpful.

    Price
    10 / 10
    Features
    8 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Lynette, Victoria, reviewed over 5 years ago
  • Defence Bank Max eSaver review

    Overall rating   10 / 10
    a bank I highly recommend

    Great bank to be part of

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Vanessa, New South Wales, reviewed over 5 years ago
  • Defence Bank iSaver review

    Overall rating   10 / 10
    Great

    Great for ADF staff

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Anthony, New South Wales, reviewed over 5 years ago
  • Defence Bank Savings Account review

    Overall rating   8 / 10
    Fantastic customer service

    The staff are extremely helpful, more so as we are travelling and can't easily get to a branch. A simple phone call gets results, and the issue is solved. Would recommend Defence Bank at any time!

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    5 / 10
    Trust
    10 / 10
    Less
    Mike, New South Wales, reviewed over 5 years ago
  • Defence Bank iSaver review

    Overall rating   9 / 10
    Has all the features you want, no bells & whistles

    I like that the bank is a not for profit organisation so it is running for the benefit of its members and not shareholders. They understand the military and assist in being flexible where possible.

    Price
    9 / 10
    Features
    2 / 10
    Customer service
    10 / 10
    Convenience
    7 / 10
    Trust
    10 / 10
    Less
    Carolyn, New South Wales, reviewed almost 6 years ago
  • Defence Bank Max eSaver review

    Overall rating   8 / 10
    Fantastic service.

    Defence Bank is primarily for defence members but is also available for "civilians". Most branches are on defence establishments, but the staff are always more than happy to help you.

    Price
    6 / 10
    Features
    4 / 10
    Customer service
    9 / 10
    Convenience
    3 / 10
    Trust
    10 / 10
    Less
    Nathan, Victoria, reviewed almost 6 years ago
  • Defence Bank Savings Account review

    Overall rating   6 / 10
    Disappointing fees

    Tend to not be as competitive in many areas, one of the few banks that charge a fee for entering an incorrect pin number (ATM $0.50, EFTPOS $1.50). Although in fees schedule and meeting required disclosure, many people don't know its there, just appears as a decline fee on the statement.

    Price
    6 / 10
    Features
    7 / 10
    Customer service
    8 / 10
    Convenience
    6 / 10
    Trust
    5 / 10
    Less
    Col, South Australia, reviewed over 6 years ago
  • Defence Bank iSaver review

    Overall rating   8 / 10
    Competitive, supportive and convenient

    I have been very satisfied with my banking at Defence Bank and have found them to be competitive, helpful and convenient. They understand Defence and work with their members to reach a common goal.

    Price
    9 / 10
    Features
    7 / 10
    Customer service
    7 / 10
    Convenience
    5 / 10
    Trust
    8 / 10
    Less
    Ellen, New South Wales, reviewed almost 7 years ago
  • Defence Bank iSaver review

    Overall rating   2 / 10
    Uncompetitive with poor interest rates

    The interest rates on the savings account is very low compared to other banks. The Internet banking site is complex and difficult to use. The customer service is not the best and simple activities may take longer to process than at other banks. Good for defence members as it is situated on base and has some useful products just for defence members such as barracks insurance.

    Price
    4 / 10
    Features
    4 / 10
    Customer service
    3 / 10
    Convenience
    2 / 10
    Trust
    10 / 10
    Less
    Rachael , New South Wales, reviewed about 7 years ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Savings account comparisons on Mozo - rates updated daily

    • Bonus Saver Account

      Maximum rate
      1.35% p.a. (for $0 to $250,000)
      standard interest rate
      0.15% p.a.(for $0 and over)
      Govt Deposit Guarantee
      Yes up to $250,000

      Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.

      Promoted
    • Online Saver

      Maximum rate
      1.30% p.a. (for $1 to $100,000)
      standard interest rate
      0.65% p.a.(for $1 and over)
      Govt Deposit Guarantee
      Yes up to $250,000

      bonus rate for 4 months

      Promoted
    • Hero Saver

      Maximum rate
      0.90% p.a. (for $0 to $250,001)
      standard interest rate
      0.01% p.a.(for $0 to $5,000,000)
      Govt Deposit Guarantee
      Yes up to $250,000

      Minimum deposit of $200 and no withdrawals in the month.

      Promoted
    • Fast Track Saver Account

      Maximum rate
      1.05% p.a. (for $1 to $250,000)
      standard interest rate
      0.05% p.a.(for $1 and over)
      Govt Deposit Guarantee
      Yes up to $250,000

      Ongoing bonus rate applied if in the previous month $1,000 or more is credited to the linked Day2Day Plus account and 5 eligible transactions are made by the linked account.

      Promoted
    • Saver Account

      Maximum rate
      1.10% p.a. (for $0 to $1,000,000)
      standard interest rate
      0% p.a.(for $0 and over)
      Govt Deposit Guarantee
      Yes up to $250,000

      Make 5 or more successful card purchases per calendar month using your Up debit card and digital wallets (ATM transactions excluded).

      Promoted

    Want more? Compare all 224 savings accounts in the Mozo comparison engine.

    Compare more savings accounts

    About Mozo community reviews

    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.