I recently wrote a review re a terrible experience I had with Woolworths credit card customer service. To their credit they contacted me, presumably because of my review, and the lady was very helpful and fixed my problem in minutes. The previous person said there was nothing further he could do after 70 minutes on the phone, and left us locked out of the account. I have a lot more confidence in Woolworths after this latest experience and believe this was just one person, that they are addressing..
I cannot believe just how bad the customer service that Woolworths provide. I just rang about my credit card and the person at the other end knew very little about how to do things and kept putting us on hold while he went to ask someone. He also had a lot of trouble with English, and I had to explain 5 or 6 times what the issue was before he understood. It really was pretty basic as we had locked ourselves out of the account by getting the security questions incorrect. It's a shame as we are otherwise happy with the credit card, but the customer service is appalling.
Easy access and trust. I am satisfied at this stage.
This card has the everyday rewards bar code on the back of the card making it a one card shop for discounts and rewards on fuel, food and other essentials like kids items and homewares from big w. My husband has a linked card aswell so its double the rewards. My husband never claimed any rewards or discounts until we got this card. It all helps, and every couple of months we also get a gift voucher in the mail.
Sick of telling to overseas phone operators that do not understand my requests. How many times do I have to repeat myself. Bring the call centres back to their country of origin. This is not to be taken as a racist comment. The facts are the operators don't understand English to an acceptable standard. Closed my account.
Gift card cash back offer and $0 annual fee make it a no brainer for any Woolworths employee that wants a credit card that is comparable to all the other cards available today.
This is the worst credit card to have, you get approved then anytime you just make frequent purchase they block usage even if you still have more to use than you owe. Ridiculous terms and conditions.
It takes along time to earn reward points and there is a $49 annual fee. When I deposit money on the credit card it takes a few days to shown up on the system.
This is the only credit card I've had and originally I signed up for the Qantas points. A positive is that you receive air miles and also Woolworth reward points, but I have had some issues with not being able to access statements and contacting customer service at times. I have been with them for many years, but unless you're a frequent Qantas flyer and spend lots of money at Woolworths I wouldn't recommend.
We receive a gift card each quarter depending on how much we spend, especially at Woolworths.
The best bank ever
Since they removed the Qantas Frequent Flyer program they are of no further use to me.
Could offer more points per transaction. If not used for most transactions you may not receive enough points for offset the annual fee.
Terrible card. Service bad, slow. Waiting for the card 1 and a half months and nothing happens. Staff don't know anything. I have submitted my pay slip twice. They keep calling you for asking same information when applying for this card. Last call was asking me to submit my pay slip again. I just said cancel it, and don't phone me again.
Works ok until God forbid there is a problem or you have a query to sort out - then the customer service is simply dreadful. We had this card for 5 yrs, then they recently capped the FF points, increased the fees for both primary and 2nd cardholder and recently managed to charge us $265 in late payment/interest fees - as they somehow cancelled our direct debit by mistake. Not only that but it took x5 long telephone calls, x6 emails and x4 letters over 6 weeks just to get the fees reversed...so we decided enough was enough and cancelled the card...not worth the hassle Woolies so stick to the supermarket business !
**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
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