G&C Mutual Bank reviews

Friendly local staff

Price   10 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Great bank to do business with. Staff easy to understand and deal with and supportive of my needs. Online facilities simple and easy to follw

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

Less

Online banking system needs an overhaul, no dedicated smartphone app, no 24-hour call centre but they had good home loan rates.

Price   4 / 10

Features   1 / 10

Customer service   3 / 10

Convenience   0 / 10

Trust   2 / 10

Less

I have been a customer with G&C (formerly SGECU) for many, many years. I was shocked recently how easy it was for someone to actually hack into my internet banking account and steal a substantial sum of money. Nearly two months have passed and I'm still waiting for a resolution. On calling to ask why it is taking so long I received a rather bewildered response from customer service rep - "I don't know why (!?)" After emailing their complaints department, I received a rather short reply - "We are still waiting on the other bank to respond." The other bank being the host to the fraudulent account my money was transferred to. I also received the stock reply - "We are taking your claim very seriously, but need to follow bank protocols..." It's ironic that G&C's protocols seem to better serve those criminals who hacked my account than myself as a genuine customer - they are more likely to have disappeared a long time ago before G&C took the time to act. How can you possibly trust this bank with your money?

Price   4 / 10

Features   4 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   0 / 10

Less

I have been with them for 15 years and I trust them.

Price   5 / 10

Features   2 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

Less

The staff at the Wagga branch have always been, approachable, sympathetic and friendly. My dislike is that I do not have a branch in Nowra where I now live.

Price   9 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   8 / 10

Less

My nearest service contact is at least 450klm away from me, and every thing is contacted by EMail or phone and they do every thing for me and so efficiently even warnings as to maybe a scam before sending payments so they are like a family member to me and I have every thing with them for 20 years now

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

I joined this Credit Union 27/5/1993. We do not have a branch anywhere near Armidale, yet every request can be carried out without any hassles what so ever, by phone or Email. Also was involved with scammers over seas and they informed me of the scammers' intentions, and so saved me lots of money. Cannot speak highly enough of the staff and the Credit Union.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

Less