I was trying to contact the bank on a Saturday morning to stop a payment which I stupidly got scammed into. They only operate during business hours so my $500 is long gone if it was salvageable. I contacted lost cards but they couldn't help as she stated they are a third party service. Not good enough!
Would like to see the bank offer other things. But it seems if you are a pensioner, they are not interested.
No rewards, website isn't the best compared to other major banks. Credit card is blocked after being 3 days over a payment.
Great bank to do business with. Staff easy to understand and deal with and supportive of my needs. Online facilities simple and easy to follw
Online banking system needs an overhaul, no dedicated smartphone app, no 24-hour call centre but they had good home loan rates.
The staff at the Wagga branch have always been, approachable, sympathetic and friendly. My dislike is that I do not have a branch in Nowra where I now live.
My nearest service contact is at least 450klm away from me, and every thing is contacted by EMail or phone and they do every thing for me and so efficiently even warnings as to maybe a scam before sending payments so they are like a family member to me and I have every thing with them for 20 years now
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