Make it easy for monthly insurance payments by direct debit. Always sending emails on up to date services. Give plenty of notice when renewal is due and the yearly/monthly payments.
Don’t know where to start. Worst insurance company I have ever seen in my life. Bad customer service, inferior quality. Never ever in your life trust this company. They aren’t trustworthy. I have put my trust in it and my money but they disappointed me.
Made a claim for a no-fault rear-end collision, yet they sent me bills for the excess. I was told to ignore excess bills by phone until it was assessed yet I still kept getting them. Only on the online form showing where my claim was up to did it show zero excess owing. It also took several days to assess my very basic collision claim. Rather annoying as they were otherwise fine.
I love GIO car insurance. They have new for old on new cars for life and are easy to deal with, very helpful staff, claims process easy, no complaints. When my car was stolen I didn't have any problems, they were very understanding.
I like GIO insurance and I’m happy in overall with the service they provide ,however there are some point which are not so great. Car insurance is a little more costly ,however the difference from others in the same value it is only small margin and service is good The penalty for demerit points is reflected in high cost of insurance so it’s not exactly a fair go you will get struck twice one on your licence the other on your insurance. Again unfair I could take the point if you have a lots of accident the insurance is higher but don’t get the increase of insurance only in matter of demerit points .It a government behind this or just pure intention as they do it because they can and have excuse of taking more money.
GIO is very responsive and helpful when making a claim. You’re not stuck waiting on hold for hours or talking to people who don’t understand you.
GIO was completely understanding and caring when I had my accident, asking if I was OK personally and understanding that I wasn't aware of all the car terms I had to dictate to them over the phone when describing damage.
As I have multiple policies, I can ring up when an insurance (car, home) is due and the service staff can better the amount quoted at a competitive rate. Service staff is courteous and helpful and very professional in their outlook. However, one complaint which, I understand, is common to all insurers is that when the vehicle is written off such as from an accident, the policy ceases. For instance, suppose a policy is, say, 3 months into a 12-month agreement and the car is written off. The remaining 9 months are lost as well as the driver having to pay the excess. Why can't that 9 months roll over for the replacement vehicle?
GIO have always been very good with keeping me prompted about renewals, and recently even helped me save half of my annual registration fees by informing me I was eligible for a government rebate, due to the amount on tolls I spent the financial year prior. This really made my day as registration fees can make quite an impact, especially during Covid-19.
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