GIO Car insurance reviews
Overall rating
Recent GIO car insurance reviews
GIO Platinum Car Insurance review
Don't use GIO if you want a trustworthy company
A policy payment didnt go through due to a card issue and they forgot to email me about the issue. Two months later they sent me a email at 11pm to let me know that my policy is cancelled as of 11:59pm, leaving my car uninsured overnight. Absolutely disgusting behaviour.
GIO Platinum Car Insurance review
No support for customer when it comes to claim.
Everything goes fine until you have a claim. I didn't get any support from GIO being with them for 7 years.
GIO Platinum Car Insurance review
Nothing more than a rort.
Have been insured with Suncorp for 3 years through GIO. My car was recently in a minor accident and had to be towed to repairers. Firstly I was told it was going to be written off and to come empty the car out and then 2 days later I was told they won't be writing it off but they cant repair it either so they offered a cash setlement which is half of what the agreed value is. I was told to come get the car (which wont start and had to be towed) and that they will no longer insure the car as it now has pre existing damage. They then said they can tow the car and dump it out the front of my house. Talked to the complaints department who told me its in all their policies that they can offer cash settlements instead of writing vehicles off when they cant repair them. How is that legal and what is insurance for if they don't repair or write it off? No point having insurance if you aren't covered.
GIO Platinum Car Insurance review
Less than helpful.
GIO, you're the worst! Our car got into minor incident. We called YOU hoping that you could help us. But no, instead we waited ages and we were the one who had to reach to you for an update and when we called, you told the car is not repairable and its been statutory written off. You’re offering us $2,000 and not even sympathetic about the situation. You cancelled our registration without our consent, let alone informed us about it. We can’t see our car. You refuse give us any information about the car and why it’s not drivable anymore. The car was working fine. We used it for a whole week before we gave it to you and nothing was wrong with it, only the booth wouldn’t open without using a key. Now you can’t even tell us what is wrong with the car. We haven’t agreed to anything and yet you unregistered our car. GIO, you are LESS THAN HELPFUL.
GIO Platinum Car Insurance review
Great until you make a claim.
Been with GIO for 31 years and first claim ever and it’s a total nightmare. Totally perfect until you make a claim. The lies are endless.
GIO Platinum Car Insurance review
Helpful in times of trouble.
Very help customer service when needed.
GIO Car Insurance review
Highly recommended
Always helpful and fair.
GIO Platinum Car Insurance review
Customer service top of the class.
I have been with GIO for many years and have filed several claims which were all dealt with promptly. In fact for my last claim, my car had several issues and all the repairs were sorted to my satisfaction.
GIO Platinum Car Insurance review
Price & policy great so far.
Totally impressed with this insurance company for motor insurance. Price and claims process as well as policy is very impressive.
GIO Platinum Car Insurance review
Competitive premiums
I love GIO as they are cheap, reliable and awesome value.
GIO Platinum Car Insurance review
Great
Very happy.
GIO Platinum Car Insurance review
Great customer service
Been my insurance company for the last 5 years and they have always provided an excellent service.
GIO Platinum Car Insurance review
Satisfied
The claim process is quick and we get the smash repair of our choice, while staying at a rating one driver. Plus we get a free Windscreen each year.
GIO Platinum Car Insurance review
Good
I would recommend GIO car insurance to my friends and family.
GIO Car Insurance review
GIO are excellent
Great insurance company
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
About Mozo community reviews
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.