GIO car insurance reviews

I love GIO as they are cheap, reliable and awesome value.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Very happy.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Been my insurance company for the last 5 years and they have always provided an excellent service.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   10 / 10

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The claim process is quick and we get the smash repair of our choice, while staying at a rating one driver. Plus we get a free Windscreen each year.

Value for money   5 / 10

Policy coverage   8 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   7 / 10

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I would recommend GIO car insurance to my friends and family.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   7 / 10

Trust   9 / 10

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Great insurance company

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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Competitive premiums

Value for money   2 / 10

Policy coverage   4 / 10

Customer service   5 / 10

Claims handling   10 / 10

Trust   7 / 10

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Trustworthy. Reliable. Great customer service. Easy to understand.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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Extended wait time on telephone call to discuss anything. Online is the only way to get the answers I need

Value for money   2 / 10

Policy coverage   3 / 10

Customer service   1 / 10

Claims handling   0 / 10

Trust   1 / 10

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I've been with GIO for five years, and we've had to make some pretty complicated claims during that time. The staff have always been very helpful and friendly.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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GIO premiums have become very expensive and I do not think I will continue to keep my insurance with them. However, when they were affordable, I found that they handled my claim with ease - good hire car option.

Value for money   1 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have been insured with GIO for over 40 years and never had any problems when making claims. They are competitive, friendly and make fast claims with guaranteed repairs.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Competitive premiums and cover is similar to other car insurance companies. Although, most companies won't cover the front windscreen without an additional cost.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I've been with them for over 20 years and have never had a problem.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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GIO have a great policy when it comes to insurance. I trust my car to be in great hands if an accident happens.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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As for claims handling, I don't really know as I've never made a claim. However dealing with GIO about all other matters have been fantastic, easy and stress free. I am very happy with my choice of car insurer.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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GIO provides an excellence service and value for money relative to the rest of the insurers

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   8 / 10

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They do the job

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   6 / 10

Claims handling   6 / 10

Trust   5 / 10

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I have the platinum coverage with lifetime new for old which is an excellent feature that no one else offers

Value for money   7 / 10

Policy coverage   9 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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I have had great service with policy admin and also with claims, processes and repairs.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I have currently been with GIO for about 3 years. I find the staff very friendly and helpful. I also find that their comprehensive prices are very competitive.

Value for money   7 / 10

Policy coverage   5 / 10

Customer service   8 / 10

Claims handling   10 / 10

Trust   10 / 10

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I have been with bio for over 40 years. I would not stay if they were bad

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   8 / 10

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They have life time replacement policy

Value for money   7 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   5 / 10

Trust   7 / 10

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GIO – Low Ball – Taking advantage because they can. My son's car was damaged by a GIO client. There was a police report lodged and the GIO client accepted full responsibility. The damage quoted was $3471. There was no issue with the quote and it was supplied from a professional repairer. GIO / Suncorp low balled my son and offered $1700. They then changed that to $2200 then to $2550 - only after GIO / Suncorp were continually challenged on their 'Offers' and 'Research'. However it was still low balling and my son was still $921 out of pocket plus other expenses that totalled another $800. GIO refused to pay for total of the damage that their client caused and that was quoted on by the professional repairer. GIO only paid for $2550 instead of the $3471 A TOTAL loss to my son of $921- GIO should be ashamed.

Value for money   0 / 10

Policy coverage   0 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

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I'm a 20 year old with my own car and GIO made everything really easy for me getting started and talking me through it all. Highly recommend.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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