Since I started this loan application process on the 6th, we have gotten nowhere despite us providing significant information, far more than I have ever had to provide when applying for loans from other banking institutions. The final straw was the request for group certificates - something I have never provided to finance providers in my 40 years of banking. To date I purchased a scanner to provide on-line documents but that proved inadequate (resolution requirements not stated). I then had to resort to the local library to do expensive faxing. All considered I have done more than enough to apply for this small loan.
Possibly the worst customer service I've experienced! Do NOT recommend getting a personal loan with IMB. The hoops you have to jump through is ridiculous. We applied for a small car loan. My husband and I have a combined income of over $170,000+ with a good credit history and yet it has been such an ordeal to get this loan. Steer well clear of them and use a more reputable provider.
Amazing customer service! I love the email contact service since I use email all the time, very reliable and outstanding.
Great car loan, never had a single issue, great service.
I searched long and hard on a few comparison sites for the right car loan. IMB by far had the best product. The rate was brilliant, they had no on-going fees, but the service was the best. Got a phone call from the Manager (yes the Bank Manager). He ran me through everything about the loan, features, options. We had it all done within a few days. Never thought I'd say it, but this bank manager was the best. My home loan is on it's way over. 2 others I know have also gone to IMB for car loans, and said again how great the service was from the manager.
Informed the bank I was buying a vehicle in Sydney in a few days. After going to pick up the car I called my bank in Canberra and was told I would have to go back to them to sign the papers. I asked to have them faxed to a branch in Sydney but the branch manager insisted she wanted to handle the paperwork. I'd saved a considerable amount of money going to Sydney but the bank cost me a lot of headache!
I would do your research and look at different banks and their rates however I found IMB to be compeitive with other banks. Their service was good and everything was explained to me before I took the loan. Watch out for banks who charge an early fee to complete your loan.
I did my research and went with a credit union. Interest rate was good but the extra payments with penalty option was key. Living in Canberra, IMB were very local and had numerous branches. Only wish that I had gone into one and not called - what I didn't know is that if you get a loan via the call centre they own the loan, so to speak. It means my local branch had to defer to them; no one explained this to me at the time I signed up. As an added bonus the branch staff directed me to balance transfer my then credit card to an IMB branded Citibank Mastercard with 0% for the life of the card!
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Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.49% would cost $34,548.78 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.50% would cost $34,632.09 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 4.89% would cost $34,277.58 including fees.
Terms from 1 to 10 years. Representative example: a 5 year $30,000 loan at 5.64% would cost $34,748.53 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 4.99% would cost $34,158.97 including fees.
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