Changed to IMB. Fantastic service, great rates and features. Highly recommend to any that are looking to refinance.
I went to the Liverpool Branch today. My husband and I wanted to open a joint account. The lady at the teller was so rude. Her greeting wasn’t nice, she gave us a smirk as if we weren’t good enough to open up an account in their branch. We had all our identifications but In the end she didnt let us open an account. She was whispering to her staff. The way she looked at us, I felt like she was degrading us. I walked away thinking thank goodness. I won’t be dealing with this bank.
Absolutely dreadful policies. All I want is to change my address, as I no longer live in NSW, but apparently it can not be done because I do not have internet banking, something I could not set up as I no longer live in the state. They have to email me forms, requiring me to fill in and post back to them even though they verified my identity over the phone. Strange that when I missed some payments they wanted my address to send threatening letters to me, but will not voluntarily change it so I can get my monthly statements, which they will not email to me. However they will email me letters from their collection agency when I am $40 over my limit, something which would not happen if they changed my address as requested and sent out my statements.
This bank started out as a Building Society, and became a Bank after getting more and more of what it needed. I'm been with them all along, since I live in the greater Wollongong area. They are great!
look this is the 2nd time ive had to write a review like I said ive been with imb for 37 yrs and have never had a problem what so ever thenks john vandam
Imb provided me with a personal loan that had a reasonable interest rate, Internet access and the option to pay it out early with out penalty. The loan was approved in a timely and professional manner.
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