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IMB Bank customer reviews

Overall rating
7.6/10
Price
7.1/10
Features
6.5/10
Customer service
7.9/10
Convenience
7.6/10
Trust
7.8/10
Based on 539 reviews as rated by the Mozo community. More about the mozo ratings
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Recent IMB Bank customer reviews

  • IMB Bank Home Loan

    Great overall

    Pros: -Branch near us -Offered us a good rate with an attached savings account -The interest rates for mortgages are not the lowest, but they are competitive. -Easy to manage the home loan and accounts in the IMB app -Low to zero fees for accounts Cons: -Capped money transfer amounts which are quite low and you can't change them -No OSKO or fast money transfers, takes a bit of time -Offset account option had attached monthly fee and higher rate to secure -Customer service can be great, but have had the odd person who was quite unhelpful Overall: The main pro of our home loan with IMB is our mortgage consultant. He's a mobile lender and was always on call through the process. When queried, he gave us the most accurate and up-to-date information needed to make us at ease with any of our financial concerns.

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    Melissa, New South Wales, reviewed 9 days ago
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  • IMB Bank Savings Account

    They’re very trustworthy and good to rely on

    IMB bank is a trustworthy bank and I’ve always counted on them for my bank details

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    Harmonie, New South Wales, reviewed 9 days ago
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  • IMB Bank Secured Personal Loan (secured by vehicle up to 6 years old, Fixed)

    Affordable with current costs of living

    Was approved for personal loan, it was fair & affordable witj other life expenses.

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    Lee, New South Wales, reviewed 2 months ago
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  • IMB Bank Bank Account

    A GREAT BANK TO BE PART OF

    We have been with our Bank for over thirty years. Have had loans and Term Deposits. Always friendly and helpful staff. We have moved homes, not always close to our bank but there has never been a problem with having help by emails or phone conversations.

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    Ralph, New South Wales, reviewed 5 months ago
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  • IMB Bank Car Loan (up to 4 years old, Fixed, Secured)

    Worst customer service experience of my life.

    I have an existing loan for $16k. The term is for 5 years although I will have easily cleared it in the next 2. I am purchasing a new car, and thought I would move the loan to the car to reduce the interest I am paying. I had calculated this will save me over $2000 over the 24 months if I leave my payments as they are. My wife and I both work, and yes we have a mortgage. On first contact with IMB the phone people were great, answered all the questions I had, were very forthcoming and made every effort to sell the loan to me. As they should. However once an application was filed I was treated like a second class citizen or perhaps a felon and spoken to in such a manner as to cause offence from the first word. It was like speaking to some sort of enemy who wanted to do all they could to make you feel small and obstruct any constructive comment into a destructive force. This person insisted on my wage paying 100% of all the expenses to qualify for a loan I already have with another bank. Blaming responsible lending for this requirement. However the attitude was clear that she was not there to find a way to help the client she was there to obstruct and belittle the client every way she can. I thought this was me, or having a bad day. However due to her impossible irrational non listening no thought approach she insisted on contacting my wife the following day. My wife's comments are worse than mine. In fact what my wife said about this woman cannot be written here.,however let's say she was less than impressed. If IMB policy is what this woman claims it is then surely this should be made clear on the application at time of applying. Not post application after tearing everything up, altering every financial number to fit a different agenda and making it impossible to qualify for a loan I can pay within 2 years without any issue. I don't actually need the loan. I have enough from the sale of my previous car to pay cash for the new car. I was only trying to save money on a loan I already have. However apparently reducing my overall commitments is not responsible banking? Apparently reducing my payment amount over the loan term is not responsible banking?

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    David, Western Australia, reviewed about 3 years ago
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  • IMB Bank Credit Card

    Absolutely disgusting, stay away.

    Absolutely dreadful policies. All I want is to change my address, as I no longer live in NSW, but apparently it can not be done because I do not have internet banking, something I could not set up as I no longer live in the state. They have to email me forms, requiring me to fill in and post back to them even though they verified my identity over the phone. Strange that when I missed some payments they wanted my address to send threatening letters to me, but will not voluntarily change it so I can get my monthly statements, which they will not email to me. However they will email me letters from their collection agency when I am $40 over my limit, something which would not happen if they changed my address as requested and sent out my statements.

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    Kerry, Queensland, reviewed about 4 years ago
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  • IMB Bank Term Deposit

    All OK - a great Bank!

    This bank started out as a Building Society, and became a Bank after getting more and more of what it needed. I'm been with them all along, since I live in the greater Wollongong area. They are great!

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    Sharon, New South Wales, reviewed over 4 years ago
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  • IMB Bank Debit Card

    imb havenever tried to push any competiton;EVA@ALL

    look this is the 2nd time ive had to write a review like I said ive been with imb for 37 yrs and have never had a problem what so ever thenks john vandam

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    John, New South Wales, reviewed over 8 years ago
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