loans.com.au home loan reviews

I recently refinanced my home loan with loans.com.au when I realised my interest rate had become really uncompetitive due to my old lender not passing through rate cuts and even increasing my rate by small bits here and there over the past couple of years. By moving to loans.com.au I was able to reduce my rate from well above 4% to just 3.64%, which adds up to a lot of dollars saved every year. The initial application with loans.com.au was all done online and was very easy. There was a little bit of hassle with sending in documents and arranging to be at home for the valuer to come inspect the property, but the time involved was well worth the savings! The staff have been great to deal with, both through the application and with day to day stuff. For instance the other day I made a mistake with a transfer from our home loan account to the wrong bank account and loans had picked it up and reversed it before I even got on the phone to them about it! Highly recommended.

Price   10 / 10

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It was great to be able to assess whether or not we were eligible for a loan online, without having anyone calling us to hassle us. The application process was all online and therefore painless, the rates are excellent. The loan is basic, with an offset account attached to a debit card, so we're not having to put up with all the 'bells and whistles' that we're not interested in.

Price   10 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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We contacted loans.com.au to refinance a home loan. We are both in our 50's and from a previous conversation prior to putting in an application were told there would not be any descrimination on age. WRONG! BEWARE - when putting in an application and then speaking with a consultant make them do a preliminary approval BEFORE allowing them to do a credit check. We were hoodwinked and misled and they did the credit check before doing their homework first and advise us if they could help us. As it turns out they are descriminating on our age and would only lend for a 16 year term. Worse still we now have an inquiry on our file we did not want because they do not give a sh##. I am seriously thinking about going to COSL and the FBAA - this is a practice that needs to be stopped. Every borrower needs to know where they stand before credit checks are done and placed on credit files. What even got under our skin more the woman clearly did not care less. Just an "oh well" attitude. Our recommendation is find a good broker who actually cares and avoid this lender.

Price   5 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   5 / 10

Trust   0 / 10

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The most competitive rates in the market, they have a very efficient and simple offset facility. They do not have physical banks, they have an arrangement with other entities in the banking sector to meet physical bank requirements.

Price   8 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Great rate.

Price   9 / 10

Features   1 / 10

Customer service   4 / 10

Convenience   3 / 10

Trust   5 / 10

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They trapped me by offering 3.98 six months ago and now I just received a letter that they increased the interest by 0.15 per cent justifying reserve bank advice for banks . But loans.com.au is not a bank. best thing is they still advertising same loan as me for 3.99 % but mine is 4.13% then when I asked about this , they said that is management decision and for some these do not apply but for some it does. Truthfully customer representative acknowledged management treat 2 different ways to its customers. Now I am searching for a different lender

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   4 / 10

Trust   2 / 10

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I signed up with loans.com.au less 3 months ago with the rate of 3.99%. However I find out they have quietly increased the rate by 0.15% without any kind of notice tonight. I can only find this out through their online system. This is absolutely unacceptable and not the right way to do business. This is bait advertisement to hook customer up with low rate then raise the rate whenever they want. The worst part is they are still advertising 3.99% to hook up more customer and once you hook up they will raise the rate immediately. By reading other posts, their explanation might be due to tighter restriction by APRA, however loans.com.au is not a bank and does not require the higher capital reserves that have seen the big 4 banks push up rates. Otherwise they won't be selling the same loan at the same rate of 3.99%. They are obviously using this as excuse to rip off their existing customer. Please be wary of this when considering signing up with them. There are still plenty of banks offering rates below what they offer on the market and I am looking to switching my loan now.

Price   0 / 10

Features   3 / 10

Customer service   5 / 10

Convenience   3 / 10

Trust   0 / 10

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Great rates, good add on benefits. Disorganised and slow admin. They forgot to tell us that stamp duty was not included in the loan at the last minute once committed. Panic to find 30K just before settlement!

Price   9 / 10

Features   8 / 10

Customer service   5 / 10

Convenience   7 / 10

Trust   7 / 10

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This was a straight refinance of investment properties. There were some issues along the way (~3 months to settlement), but I could see much of the delay was caused by my prior lender. The interest rate was easily 1% less than what I was paying elsewhere which is remarkable. After 4 months with them it's smooth sailing and great rates so I'd highly recommend these folks. But if you have a complicated or time-urgent settlement then this may not work for you.

Price   10 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   3 / 10

Trust   5 / 10

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I was thrilled to receive such fantastic service from my loan manager Karen Lu & Angela. I had a very quick settlement and they managed to ensure the process kept moving forward with such short timeframes and kept me informed along the way. The settlement team delays made for a stressful last couple of days, however it was all completed in time.

Price   10 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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On top up mortgages they will still want to have your house re valued - borrowed an extra 20,000 and took 4 weeks - drove me nuts. They should also offer a credit card.

Price   7 / 10

Features   7 / 10

Customer service   4 / 10

Convenience   5 / 10

Trust   5 / 10

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Attracted by their misleading advertising but the process was a nightmare.

Price   8 / 10

Features   7 / 10

Customer service   1 / 10

Convenience   5 / 10

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Would definitely recommend. Just make sure you stay on top of them and keep organised. One very unfortunate and annoying thing is they don't have a mobile banking app!! Also the online banking tool doesn't display the interest rate which is annoying.

Price   7 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   7 / 10

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They are the worst, unorganised and asked for the same paperwork over and over. Many inquiries, asked different people, rang another after emailing back saying they had it.

Price   4 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   1 / 10

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Best rate and fees I could find. Customer service is very modern and up to date making the whole process so much easier and streamlined to arrange. I would definitely recommend this product and financial organisation to others. Very happy.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   7 / 10

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We are 25 days into first approaching loans.com.au and just received our unconditional approval today with 5 weeks left to settle. They have been cautious and requested a lot more documentation than we are used to with home loans, but I am glad they are cautious, allows them to offer 4.02%! We have had nothing but amazingly efficient responses to our online messages through loan tracker (often within 1 hr!) and have felt control of the whole process throughout. Can't wait to settle and enjoy the savings with such an amazing interest rate!

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I had already read the reviews on the internet prior to my engagement with Loans.com.au and thought I was well prepared, knowing that I will be sacrificing some level of service that I would normally get from dealing with someone face to face at a physical branch, but the experience I got from Loans.com.au was beyond anything I could have ever imagined. When I was reading through some of the bad reviews about loans.com.au, I remember thinking to myself, "Maybe some of these people are just exaggerating about their experience". Man…Did I learn the hard way. When I first called Loans.com.au, I was greeted by a very enthusiastic sales consultant name "[name removed], who told me how wonderful Loans.com.au was and how easily it is to apply for a loan with them. Despite all the "Over promise and Under deliver" sales spiel, I was very conscious in making sure that I have asked all the necessary questions to try and stay in control of the loan process. I currently work for a bank as a Financial Advisor so I know that different financial institute will have slightly different processes and requirements etc... To try and keep this review short, below are some of the experience I received from Loans.com.au * Out of the many phone calls I made to Loans.com.au only 3 of them was returned. * There was no communication from Loans.com.au whatsoever to inform me whenever there are additional requirements needed to move my application forward. The only way I was able to find out that my application was on hold was by actively calling loans.com.au myself. This caused a lot of unnecessary delays. * I have emailed Loans.com.au on many occasion asking for an update and not once (no exaggerations) did I received a reply. I was always polite and courteous in my correspondence to Loans.com.au *My patients was running thin so I made another attempt to email [name removed] stating that I am seriously considering to move my loan to another provider if I don’t get any response from you. Guess what? He didn't reply! *My wife and I both have stable incomes and together, we are well above the borrowing power. We also have 20% deposit so I’m confused as to the reason why an organisation would not treat this sale with the utmost respect. Finally, I had enough, I was very upset from all the build-up of bad experiences, I wanted to speak to [name removed]’s supervisor to put forward a compliant. I was transferred to the only supervisor who was available at the time and his name was “[name removed]”. [name removed] sounded very helpful and like [name removed], he assured me that he will have everything sorted for me. He even suggested that I forward him the emails that I've been sending to [name removed] saying that it's not acceptable that he didn't reply when all that I was asking is an update on the loan and to make sure every is ok. I told him how relieved I was after talking to him and that I feel more confident now to continue dealing with Loans.com.au. One week later, I send him a quick emailed asking if he can please provide me with and update. In the email I wrote " Hi [name removed], hope things are well. Can I please trouble you to provide me with a quick update on my loan process?" To my absolute unbelievable amazement, he did not reply. Another week later I finally received a call from [name removed], who gave me the bad news. He told me that the valuation came back lower than the contract price of the land. As you can imagine, I was speechless. Prior to my engagement with Loans.com.au, I had already have a final approval for the land with another financial institutes. The land in the area are all similar in price but he insisted that the valuation is right and that my land was $28K over the norm. I’ve now ended up going back to the original financial institute. The interest rate difference is about 0.17% I have learned a big lesson to never again deal with an online mortgage providers or at least not with Loans.com.au regardless of how attractive their low interest rate might be. I sincerely hope that no one will ever have to go through what I've been through. All the frustration, the lack of courtesy, the over promise and under delivery speeches and their stupid valuation process. I really hope this review can help those who especially have never applied for a home loan before to stay away from Loans.com.au.

Price   10 / 10

Features   10 / 10

Customer service   0 / 10

Convenience   5 / 10

Trust   0 / 10

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Have had nothing but trouble from the start to get my home loan switched over. They don't call back. They don't respond to email. They don't tell you about charges after they get you to sign up. A simple change of a product to another costs me 110 dollars. Never mentioned fees and charges at the start. They just stuff you around. Low rates are good but terrible customer service and response .

Price   6 / 10

Features   6 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   1 / 10

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I put in an application to refinance and since it took so long for them to process I cancelled. Six months later they informed me that they settled and I was with them. Their customer service was terrible admitting that they did wrong but they were not going to do anything besides offer a 0.04% discount.

Price   8 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Fast & easy to deal with. Good rates, so I'm very happy.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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Was initially pre-approved after giving them figure for 1 year which they asked for and subject to providing documentation, which was done. Was then rejected because we then didn't earn enough. Had to pay $220 upfront for a valuation which was conducted. Was promised that we would get the figure the property was valued at. After we were rejected, I requested a refund and was told it's the process they follow and no refund is available. That leads me to believe that they are profiting from hard working Aussies by charging upfront regardless of whether you are approved or not. Should change their process to request a valuation only after client has been fully approved. After reading all the other reviews now I am thinking this rejection was a blessing in disguise.

Price   8 / 10

Features   5 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   0 / 10

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Their price is great but they just take too long to do anything. I was fully approved three weeks ago and I am still waiting for loans.com.au to even receive my returned paperwork. Every step of the way has been a melodrama. The rate is cheap, but only applies if you have the patience of a Saint, because you will need it.

Price   10 / 10

Features   6 / 10

Customer service   3 / 10

Convenience   4 / 10

Trust   2 / 10

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I ended up paying a lot of interest penalty fees because they were slow in preparing for settlement despite my keeping them up to date on every step on my end. Pro: Interest rate. Cons: - I became the middle person between my solicitor and them. They should be handling it between themselves. - They do not do valuations prior to the Occupancy Permit (Big 4 Banks do) being issued so they have to work in the tight timeframe of 10 business days (they'll tell you they can - no they can't) - My loan officer was switched out without notification (hence why I never got responses via email or their online account service) - Grossly miscalculated my stamp duty although documents were provided beforehand almost resulting in inability to settle on the appointed day - Overlooked the fact I had a First Home Owners Grant - They assure you they will respond to you asap but really only do so once you follow up- say 2 weeks later. My settlement basically took a month resulting in penalty fees of around 2 weeks. They are not reimbursing me a single cent for it. My point: Good interest rate, but get ready for your patience and wallet to be tested in unexpected ways.

Price   10 / 10

Features   5 / 10

Customer service   3 / 10

Convenience   2 / 10

Trust   0 / 10

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Their interest rate is very competitive, 0.7% less than my old bank (CBA) and they have been great to deal with. It was very easy to change banks.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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The rate is very competitive and the staff are absolute gems to deal with. Nothing was ever a hassle and they always contacted me back when I requested them to do so. Would recommend to friends and family!

Price   10 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   9 / 10

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