They have been the best. I cannot fault them at all. Their support has been excellent. I would like to go one year of interest only, but cannot do it.
Overall I feel Loans.com.au offer a good product. It's a cheap no frills version home loan, so if you just want to pay off your home loan with an offset account - its a great option. My problem is during COVID my hours were reduced to half, so I asked for a month or two of reduced payments. They agreed completely and offered 3 months of half payments. This was great news for a single mum. The problem was they didn't follow through and kept charging me the full amount. Their system doesn't allow you to see when payments are taken - it's confusing and the staff admit to that. So because I had extra money in the account they just took the lot. So in the end I didn't get a discount at all and they didn't really care. The staff member said sorry but it honestly felt like a "sorry, not sorry". I am not saying not to go with them but a no frills online version of a home loan is exactly that. When my hours are increased I will most likely look to go with another lender as many are offering great rates and some offer cash to move. Of course you have to read the fine print but there are some great deals out there!
Quick and easy finance and competitive interest rates.
I've been with loans.com.au for over 5 years, with 3 mortgages & approximately $200k in savings. Over that time they've snuck the rate up on us to 1% above their advertised rate. When we rang them about it, they said someone would call us back within 5 working days. Still no word after a fortnight, they obviously don't care about retaining our business so we're moving our loans elsewhere. Good riddance.
It's worth noting that, unlike all the major banks, loans.com.au didn't pass on any of the latest Reserve Bank interest rate cut. As in, they passed on 0% of the RBA cut. Which is shameful to say the least.
Refinancing and been very tedious providing documents. They now want a guarantee from a person not a director of the Company (trustee). Taken 6 weeks and looks like will have to go elsewhere. I thought they were investment specialists, expected better.
Easy to work with and a great interest rate.
Beware! They will get your business and then hike up your rates within a few months quoting 'their cost of lending has risen' which is simply not true and only a guise to raise your rates. They will then proceed to treat you like garbage. When you try to ask why the rate change happened (even when the RBA is holding or cutting rates) they will lie to you and totally dismiss your concerns because they don't care now that you are paying a higher rate, they know you're stuck because it will cost you way too much to change again so soon. If you are a new customer they will lay on the charm, but once you are in it's a very different story. I WOULD AVOID AT ALL COSTS!
They have bad communication and faulty IT systems. They Increased rates out of cycle of RBA and give higher rates for existing customers. Look elsewhere for lenders.
Been with them for 5 years and have applied for a modest 50k top up to my loan and they knocked me back. Equity not an issue but servicing was even though I provided more in income than I was originally asked to provide. No logic used by these guys! Going elsewhere.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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