Refinancing and been very tedious providing documents. They now want a guarantee from a person not a director of the Company (trustee). Taken 6 weeks and looks like will have to go elsewhere. I thought they were investment specialists, expected better.
Beware! They will get your business and then hike up your rates within a few months quoting 'their cost of lending has risen' which is simply not true and only a guise to raise your rates. They will then proceed to treat you like garbage. When you try to ask why the rate change happened (even when the RBA is holding or cutting rates) they will lie to you and totally dismiss your concerns because they don't care now that you are paying a higher rate, they know you're stuck because it will cost you way too much to change again so soon. If you are a new customer they will lay on the charm, but once you are in it's a very different story. I WOULD AVOID AT ALL COSTS!
Been with them for 5 years and have applied for a modest 50k top up to my loan and they knocked me back. Equity not an issue but servicing was even though I provided more in income than I was originally asked to provide. No logic used by these guys! Going elsewhere.
Once signed on they didn't pass on the full rate cuts. However, they did pass it on for new customers, so as a loyal customer I am on a worse rate than new customers. The application process was also confusing and cumbersome, luckily I was not in any rush for the loan.
Extremely competititve and efficient online lender
I recently refinanced my home loan with loans.com.au when I realised my interest rate had become really uncompetitive due to my old lender not passing through rate cuts and even increasing my rate by small bits here and there over the past couple of years. By moving to loans.com.au I was able to reduce my rate from well above 4% to just 3.64%, which adds up to a lot of dollars saved every year. The initial application with loans.com.au was all done online and was very easy. There was a little bit of hassle with sending in documents and arranging to be at home for the valuer to come inspect the property, but the time involved was well worth the savings! The staff have been great to deal with, both through the application and with day to day stuff. For instance the other day I made a mistake with a transfer from our home loan account to the wrong bank account and loans had picked it up and reversed it before I even got on the phone to them about it! Highly recommended.
It was great to be able to assess whether or not we were eligible for a loan online, without having anyone calling us to hassle us. The application process was all online and therefore painless, the rates are excellent. The loan is basic, with an offset account attached to a debit card, so we're not having to put up with all the 'bells and whistles' that we're not interested in.
We contacted loans.com.au to refinance a home loan. We are both in our 50's and from a previous conversation prior to putting in an application were told there would not be any descrimination on age. WRONG! BEWARE - when putting in an application and then speaking with a consultant make them do a preliminary approval BEFORE allowing them to do a credit check. We were hoodwinked and misled and they did the credit check before doing their homework first and advise us if they could help us. As it turns out they are descriminating on our age and would only lend for a 16 year term. Worse still we now have an inquiry on our file we did not want because they do not give a sh##. I am seriously thinking about going to COSL and the FBAA - this is a practice that needs to be stopped. Every borrower needs to know where they stand before credit checks are done and placed on credit files. What even got under our skin more the woman clearly did not care less. Just an "oh well" attitude. Our recommendation is find a good broker who actually cares and avoid this lender.
The most competitive rates in the market, they have a very efficient and simple offset facility. They do not have physical banks, they have an arrangement with other entities in the banking sector to meet physical bank requirements.
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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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