Sent details twice and card wasn’t activated until I called and they said they had my details but they hadn’t added them to the account. It took over 4 months. Closing account now. Bank has now left a message on my phone. More problems I’m sure. Useless bank. Save time and go elsewhere.
The customer service folk who answer the phone are lovely, delightful and respectful. Always answering questions. Warning: We have $250,000 deposited (from a house sale) and we wanted some interest until we found our next forever home. We thought …easy peezy. Four days before we need the money we find. 1. To get the money in four hours we need to fill in a form and EMAIL it back with a $15 fee. WHAT? Where is the security. 2. We do above and ask for a call back. We got one at 3.55 (ten min after we sent email). They now require us to EMAIL our drivers licences. WHAT…and now it is after 4pm you can’t have the money straight away. We have contacted the bank and advised them there is such a thing as Secure Upload. They are currently looking into it. Currently? This form of upload has been available for years and years and years. We are furious. We are scared. Their own website tells you not to email them anything of a secure nature. We had to …we did. We wrote off and explained our upset. Answer “Oh you can ask for a secure password if you want one?” Like hello no one offered us that when we were begging for help. As retirees this amount is HUGE to us. We value and look after our security. Now we are scared as heck.
Be very careful of the dishonour fee's... These also apply to scheduled payments! - I set up a direct deposit in to another bank account of mine. Ended up racking over $100 dollars in fees because there wasn't enough funds available in the everyday (glide) account. - It's not possible to set up a scheduled payment from the saver account to the everyday account. - Staff were understanding and refunded a portion of the fee. - The system is clunky (coding error messages appear in the UX for example) & designed to entrap users in to these fee's. No warning/notification if there is insufficient funds in account set up for scheduled payment. It just rolls over and over accumulating fees. Had I not checked back on the account after a week, I could have easily racked up many more dishonour fees's. Also, the hoops you need to jump through to get the bonus interest are a pain in the rear. I'm switching and I won't be recommending MSB to anyone.
Got an email today staying they're dropping the rate of the bonus saver account again. Last year max bonus was 2.4-2.6% and as of October 1, it's 1.5% p.a. UBank have a lot better rates and if you're 18-29 Westpac have a big 3%. I joined Westpac 3 days ago and I'm glad I did!
Good product when linked to Glide Transaction Account. Worth supporting because they recognise the need to to reward customers with a much better interest rates. Well done guys, thank you.
I have been a member there for over 30 years. Once I approached them for a 1000 dollar credit card and since then they have always said no assessment, l am on a disability pension. I will be leaving soon.
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Intro bonus rate of 1.50% for first 3 months, reverting to 1.20% after. Deposit $2,000 each month and make 5 eligible payments from your Go Account. If you are between 18 and 25 deposit $1,000.
Ongoing bonus rate applied if in the previous month $1,000 or more is credited to the linked Day2Day Plus account and 5 eligible transactions are made by the linked account.
Bonus rate for the first 4 months from account opening
Make at least 1 deposit and no more than 1 withdrawal, including internal transfers or external payments.
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