Appalling that Im not able to sacrifice all interest earned to withdraw my term deposit before maturity. Why not tell me this before making me fill out and submit forms which were a waste of time? Terrible customer service. Won't trust them with a cent of my money in the future.
Friendly and professional care and advice given when face to face in branch (Launceston). Easy to navigate their online services - in particular when setting up an online term deposit.
Setting up an online term deposit with MyState was a simple process. The interest rate on offer was competitive. For other banking needs the in-branch staff in Launceston were very helpful and competent.
I have been with Mystate for over 15 years and I have had wonderful personal, flexible and very professional service for all my banking needs. Well done !
MyState helped us when no other bank would. We have always found their staff to be very friendly and helpful. The web site is user-friendly and safe.
The bank I had my money with refused to negotiate with their term deposit rate. When I informed the that I could get 0.6% more elsewhere they didn't care. So I used my feet and left! I chose a great place to deposit my money - not only a better interest rate, but staff who were warm, welcoming and cared!
After most of my life dealing with major banks, 25 years ago I transferred all my banking to Police, Fireman & Teachers Credit Union, now Mystate. Over the last years they have handled all my banking, the staff are great, fees are very good. In your words they are awesome.
I am very happy with the customer service, they are always helpful with any queries I have. The interest rate is competitive, I am a happy banker!
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