Like that you’re covered even if you accidentally leave a door unlocked. Other providers don’t cover you for a break in if you leave doors/windows open/unlocked
Lucky for me, I have never had to put my insurance provider to the test. But I have been with N RMA for many years, and the product seems very comparable to others on the market, like Suncorp.
I like this insurance company die totheirexcellent customer service. Always willing to help customers and have a no claims bonus which is a great incentive
Always friendly and helpful No matter how small your query treating you with respect and courtesy
They seem to have strict conditions for a claim to be accepted. We had several claims knocked back since they were considered maintenance issues. For example, we had extensive leaking in one room which was caused by a waterproofing failure under the floorboards of a verandah. They considered it a maintenance issue. I guess we could tear up the floorboard every other year to check the waterproofing!
NRMA have been good to deal with. They provide a good policy which covers my needs. Able to pay fortnightly for premiums is a bonus for me. I would recommend them for sure.
The insurer has been very helpful and supportive with our claim. Initially we had some difficulty with the customer service personnel but once we assigned a case manager who was interested in assisting our claim the repair process progressed smoothly.
We lost our home in a house fire. My husband has chronic and severe illness and we were all distraught and depressed after the fire. The company kept contacting us for a list of all the antiques that we lost and for reports on the expected cost of replacing the home that was lost. When they learned from investigators that there were no suspicious circumstances, and in view of the fact that we were struggling to cope, they contacted us by phone to let us know that they were happy to pay us out for the full amount of both the buildings and contents insurance. The staff were so empathetic and considerate of our needs, and this minimised our stress.
Excellent customer service legitimate claims are handled promptly and hassle free
I was with YOUI and had a terrible experience with them, NRMA took on all my policies and matched the price. The claims are simple and the staff are really friendly.
NRMA insurance has been there whenever we have needed to make a claim and with no fuss
NRMA does not cover most incidents related to damage to homes. I have had claims rejected caused by water leakage ("seepage" is not covered.) by neglect by tenants, and by leaking bathroom floors. What DO they cover? Very expensive for no cover!
Easier than other companies to take out insurance, decent cover, however still somewhat overpriced for coverage provided.
They are a great customer service team. We made a mistake and moved to a different provider due to financial hardship one year and regretted immediately. We had to make a claims and even though it was proven to be the other persons fault we never got our money back. My father-in law had a similar issue and NRMA did not take a cent off him until the case was proven. They kept in touch the whole time and his car was repaired straight away. No issues is too big or small and if the customer service operator does not know the answer (which is very rare) they are very helpful in finding someone to help. I would recommend NRMA to anyone.
NRMA have been a pleasure to deal with. Their premiums are so competitive in a word where price rises are out of control.
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