NRMA does not cover most incidents related to damage to homes. I have had claims rejected caused by water leakage ("seepage" is not covered.) by neglect by tenants, and by leaking bathroom floors. What DO they cover? Very expensive for no cover!
They are a great customer service team. We made a mistake and moved to a different provider due to financial hardship one year and regretted immediately. We had to make a claims and even though it was proven to be the other persons fault we never got our money back. My father-in law had a similar issue and NRMA did not take a cent off him until the case was proven. They kept in touch the whole time and his car was repaired straight away. No issues is too big or small and if the customer service operator does not know the answer (which is very rare) they are very helpful in finding someone to help. I would recommend NRMA to anyone.
I have been with NRMA for many years. Overall, I think they are pretty good. not perfect, but better than most. Early this year I had damage to my roof and ceilings because of a bad storm, and broken tiles due to branches. They went above and beyond to fix the damage. However, one of their workmen (contractors) badly damaged an item in my home. He left in a hurry, probably hoping I wouldn't notice. When I contacted NRMA about it, they just told me to take it up with the contractor. In the end, nothing was done to repair the damage, and I had to get repairs done myself. I really feel that, since NRMA had sent the contractors, they were responsible for fixing damage caused by them. Very disappointing. NRMA also refused to repair a wall behind my house which had been damaged by the same storm. (It had collapsed) So - Some good, some bad. I am still with them, and probably won't change. But I think there are some things they could do better.
Reliable and provide hassle free claims. They are one of the more expensive provider but feel safer with them having more confidence u have good cover.
NRMA Insurance is a renowned and reliable company who has effectively supported me with my insurance needs. They provide competitive packages and have great supportive resources. On the negative side, they're slow with enquiries and it's hard to speak to a human when you need help.
I did a cost comparison and they were great value, plus their service was 5 star... Nothing was a problem, answered all questions honestly, and no hard sales at all. Simply "5 star customer service & value".
Cheapest for the cover we need - still too much for what is covered. Will be shopping elsewhere again like we do every year. Loyalty very dead after poor experience with car insurance with them.
I have been with NMRA for 30 years in the last 5 years I have had to claim damages to my home due to the storms we have had. From the first time I rang to report the damage they were so good they arranged everything which was excellent and it took a lot of stress of me. I cannot find fault at this stage with NRMA home and contents insurance.
My wife and I have used NRMA for home insurance as we are covered for everything we need meaning we can live without the worry of something going wrong.
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