NRMA home insurance reviews

The only thing I do not like about NRMA home and contents insurance is that their prices for replacement seem overpriced which inflates the premiums.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have been insured with NRMA with my motor vehicle for some time but only recently changed my house and contents due to the extra loyalty bonus savings. They have been helpful enough with my motor vehicle i cant see why home and contents would be any different.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   9 / 10

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NRMA have always been a great home insurance company. My mother is with them, my older sisters is with them so it was only natural I went with them as well when I bought my first house. The application process was easy, they guided me the whole way and made me aware of all the fee's and what it is exactly that I was getting. The process didn't take long at all, I expected it to be way longer and if I had any questions not only did they answer them but they did thoroughly. I ended up getting contents insurance as well and I am lucky that I did because later that year we had a robbery and also a flood the year later. They were very sympathetic when I called them and helped me out unconditionally so I could get everything replaced as soon as possible. In conclusion to say I am very happy with NRMA would be an understatement. I know I wouldn't be able to do it without them.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

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Easy to insure with, large company, value for money.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   6 / 10

Claims handling   5 / 10

Trust   6 / 10

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Great company, good price, helpful customer service.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   10 / 10

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Resolve claims hassle free and quickly. I have not had any issues with NRMA, which exactly what I want when I am making a claim

Value for money   4 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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Have had no problems so far, always helpful, reasonably priced

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   -1 / 10

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Great all round

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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We have Llandlords home and contents insurance and we are being told different things by different people as we have been trying to make a claim

Value for money   7 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   4 / 10

Trust   6 / 10

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They have been great in the past but recently their claims coverage was poor with little to no service.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   6 / 10

Claims handling   5 / 10

Trust   8 / 10

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I will be looking at other insurers as they seem to not worry about loyalty by lowering their premiums

Value for money   4 / 10

Policy coverage   4 / 10

Customer service   8 / 10

Claims handling   5 / 10

Trust   8 / 10

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My dealings with NRMA have always been excellent, a claim I lodged was dealt with quickly and efficiently.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   10 / 10

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We stay with NRMA because it is convenient for us! Our combined policy's give us a good discount! It is much easier to remember when they are due!

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

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I get a percentage off my insurance for multi-cover policies

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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Been with them all my working life, always looked after me.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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They are a little dearer, but they have more extras

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   7 / 10

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Great cover and easy to deal with

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   8 / 10

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They are very friendly and efficient. But a little expensive.

Value for money   5 / 10

Policy coverage   5 / 10

Customer service   7 / 10

Claims handling   6 / 10

Trust   6 / 10

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They're great

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Very happy with NRMA. Don't think I'll ever change. Paid out quite quickly after making a claim. No fuss.

Value for money   8 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   8 / 10

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In July storms, house was damaged the nrma were fantastic in their response to our claim

Value for money   4 / 10

Policy coverage   5 / 10

Customer service   5 / 10

Claims handling   6 / 10

Trust   7 / 10

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Sent builder to assess damaged pool rejected claim based on builders observation of no damage, he obviously didn't look too hard.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   2 / 10

Trust   4 / 10

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Good service, no problems.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

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Thanks NRMA.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   8 / 10

Claims handling   10 / 10

Trust   10 / 10

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My bracelet was taken. Unsure how or when and I was unable to claim because NRMA said it was not insured - however I had home / contents insurance and can't understand how it was not covered.

Value for money   5 / 10

Policy coverage   6 / 10

Customer service   8 / 10

Claims handling   3 / 10

Trust   6 / 10

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