NRMA Insurance is a renowned and reliable company who has effectively supported me with my insurance needs. They provide competitive packages and have great supportive resources. On the negative side, they're slow with enquiries and it's hard to speak to a human when you need help.
I did a cost comparison and they were great value, plus their service was 5 star... Nothing was a problem, answered all questions honestly, and no hard sales at all. Simply "5 star customer service & value".
Cheapest for the cover we need - still too much for what is covered. Will be shopping elsewhere again like we do every year. Loyalty very dead after poor experience with car insurance with them.
Generally, as far as Insurance companies go, NRMA is probably one of the better ones. Not that this means they are perfect, because I don't believe they are. I recently made a claim for damage caused by storms. They responded quickly and sent teams of tradesmen to fix damage to my roof and ceilings. They called frequently to check if things were going well. However, some of the workmen they sent caused damage to my belongings inside the house, and nothing was done to repair it, despite many calls. I eventually had to get it fixed myself. They also refused to fix a collapsed retaining wall just behind my house because "We don't fix retaining walls" (The damage was caused by the same storm) So, not perfect, but probably better than many others.
I have been with NMRA for 30 years in the last 5 years I have had to claim damages to my home due to the storms we have had. From the first time I rang to report the damage they were so good they arranged everything which was excellent and it took a lot of stress of me. I cannot find fault at this stage with NRMA home and contents insurance.
My wife and I have used NRMA for home insurance as we are covered for everything we need meaning we can live without the worry of something going wrong.
When I've called them with a claim I have found them to be understanding, kind and reassuring. However, their premiums may be a little higher than other insurers. I have stuck with them over the years because they are reliable.
I have been with NRMA for over 40 years. I have always found them easy to deal with and helpful. Their customer service is great. I have been advised by friends of other insurance companies with lower premiums and apparently good service, but familiarity makes it hard to consider giving up my relationship with NRMA - so I probably won't.
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