NRMA home insurance reviews

When I didn't need them, they were quite good (no problem in taking my premiums) but as soon as I needed to make my first claim in over 10 years for my neighbour's tree that fell on my house, they were incompetent, rude and actively unhelpful.

Value for money   0 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

NRMA have been in the business a long time and I feel they are reliable and will help me if I need to claim.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

My insurance has gone up again so I am in the process of looking at other insurance companies to see if I can reduce my premium.

Value for money   3 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

The staff were very helpful when we took out our policy. We were given a discount for combining our policies and they gave us helpful information regarding items to include and also how to value our items. We feel safe with the knowledge that if a disaster was to occur, we would be covered.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I regularly look at different offerings and usually just renew annually until the year on year increase looks excessive. I considered NRMA on previous occasions but had experienced difficulty in obtaining a clear quote online or over the phone. When insuring my boat, NRMA was a clear winner. Subsequently, I received a call to ask when my home insurance was due. When home insurance renewal time came round, I received a friendly call from NRMA, so different to when I was seeking a quote. The caller was very knowledgeable and asked pertinent questions, making suggestions and offering different alternatives along the way. The customer service officer wasn't at all pushy and I felt very comfortable with the dealing.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

NRMA has to be the best insurer in the country. Their prices are very competitive - previously with Allianz who charged more and covered less. Online chat function exceptional and always deals with people who are pleasant and go out of their way to find solutions.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have not made a claim under this policy but find NRMA customer service from other policies is exceptional and would recommend their products to anyone.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Claims are handled professionally and are stress-free.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I continually have all my insurance with NRMA even though I live in QLD. They are easy to deal with, make it easy to add or change the policy at any time. Very competitive prices.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

The only thing I do not like about NRMA home and contents insurance is that their prices for replacement seem overpriced which inflates the premiums.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have been insured with NRMA with my motor vehicle for some time but only recently changed my house and contents due to the extra loyalty bonus savings. They have been helpful enough with my motor vehicle i cant see why home and contents would be any different.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   9 / 10

Less

NRMA have always been a great home insurance company. My mother is with them, my older sisters is with them so it was only natural I went with them as well when I bought my first house. The application process was easy, they guided me the whole way and made me aware of all the fee's and what it is exactly that I was getting. The process didn't take long at all, I expected it to be way longer and if I had any questions not only did they answer them but they did thoroughly. I ended up getting contents insurance as well and I am lucky that I did because later that year we had a robbery and also a flood the year later. They were very sympathetic when I called them and helped me out unconditionally so I could get everything replaced as soon as possible. In conclusion to say I am very happy with NRMA would be an understatement. I know I wouldn't be able to do it without them.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Easy to insure with, large company, value for money.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   6 / 10

Claims handling   5 / 10

Trust   6 / 10

Less

Great company, good price, helpful customer service.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   10 / 10

Less

Resolve claims hassle free and quickly. I have not had any issues with NRMA, which exactly what I want when I am making a claim

Value for money   4 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

Have had no problems so far, always helpful, reasonably priced

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   -1 / 10

Less

Great all round

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

We have Llandlords home and contents insurance and we are being told different things by different people as we have been trying to make a claim

Value for money   7 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   4 / 10

Trust   6 / 10

Less

They have been great in the past but recently their claims coverage was poor with little to no service.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   6 / 10

Claims handling   5 / 10

Trust   8 / 10

Less

I will be looking at other insurers as they seem to not worry about loyalty by lowering their premiums

Value for money   4 / 10

Policy coverage   4 / 10

Customer service   8 / 10

Claims handling   5 / 10

Trust   8 / 10

Less

My dealings with NRMA have always been excellent, a claim I lodged was dealt with quickly and efficiently.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   10 / 10

Less

We stay with NRMA because it is convenient for us! Our combined policy's give us a good discount! It is much easier to remember when they are due!

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

Less

I get a percentage off my insurance for multi-cover policies

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Been with them all my working life, always looked after me.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

They are a little dearer, but they have more extras

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   7 / 10

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