When signing up they offer the world. After many years of paying insurance and i try to make a claim they introduce new reason so they don't have to pay. I know I'm only one of many that this has happened too but, worse when I have supported then when others have been through this. Best to find an open upfront insurer.
Been a member with NRMA some 45 years. They've provided quality insurance with personal touches in our ups and occasional claims through the years. They provide help when it was needed most. There example made the rest of the family choose reliable affordable insurance with piece of mind.
NRMA sent unqualified people to complete work at my home resulting in further damage. Initial assessor did not do the job right. Had to fight for an independent assessor. Stress has contributed to medical issues. The days off work due to illness resulted in me losing my job.
In 2015, a massive hailstorm blocked all my roof gutters and sent a torrent of water through my ceiling. Initially NRMA were quick to respond, but when the repairers they used created problems - a foul stench that could not be cleared - it took OVER 12 MONTHS to get them to sort it out during which time one bedroom was totally unusable. Over and over again, they dropped the ball. I had to chase them literally dozens of times. They must have spent thousands of dollars trying determine to cause of the smell, instead of just stripping back the paintwork and starting again like I asked. In the end, they commissioned a "forensic engineer" who drew a blank, until I sent him a link to a UK website where they described exactly this scenario and exactly what to do about it. FINALLY he agreed to amend his report to recommend they repaint. Problem solved. But I will never ever get home insurance from NRMA Insurance again.
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