Police Bank savings account reviews

Great bank. Has multiple accounts in the one account so you can move and adjust your money and make automatic payments. So handy!

Price   -1 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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We have been with Police Bank about 30 years. They have always been extremely helpful in all our needs. Their rates are the best.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   -1 / 10

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Their online banking system is great. Easy to follow and make payments online in a matter of minutes. A great way to manage bills. Contact over the phone has always been professional and very helpful.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Best service, they know all customers by name

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Easy to do over the net but only one branch in Newcastle.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   10 / 10

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Security sources are amazing.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I like it because in the 20yrs I have held an account I have never had any sneaky charges taken out unexpectedly like my old bank. I don't like the location of the physical branch. It's too hard to find parking nearby.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   5 / 10

Trust   9 / 10

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I have been with the Police Bank for 20 years now and I have to say I can't really fault them. Great customer service, friendly have always been very efficient in responding to any enquiries, no fees.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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Over 30 years they have always been there when I needed.

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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The Police Bank is very reliable and they go out of their way to give that extra bit of personal service.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Great service, they go above and beyond for their customers .

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Bottom line, they treat you like an individual. They are very prompt with their customer service, easy to speak to, readily available and super efficient. I have confidence in the service they are offering me.

Price   9 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   5 / 10

Trust   9 / 10

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I like this bank because you are treated as a customer, not a number, you do not have to wait in line to be served. All can be done over the internet or telephone. Customer service is out of this world. I highly recommend this bank in preference to the big banks who treat you like a number not a client.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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The Police Bank is fantastic, I haven't had any problems. They are always friendly and willing to help. I wouldn't change it for any other bank. I'm very pleased with the Police Bank, they are convenient for me to access at all times.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have been a member now for decades and Dad since he left school and started work. The Police Bank, formally Credit Union has been with us my whole life. I tried other institutions for employer preference in the past but was appalled by their fees and hidden charges. I am just happy to have kept an account with them. Someone tried to access my account with transactions completely out of the norm for me, instead of allowing them and me having to fight to regain funds I was contacted immediately and my money stayed safe. Dad had a similar experience. The attempted thefts were passed by the bank straight to the fraud squad to chase down the perpetrators. A big thumbs up and 10 out of ten!!!

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   10 / 10

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The staff there are some of the nicest, most understanding and helpful ladies I have ever dealt with, always good advice, there are never any surprises. I'm not sure how there fees compare but you can't put a price on carefree : )

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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They are big enough to be "safe" and small enough to be friendly. You can call anytime and speak with a person in NSW within minutes and they are always very helpful.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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Police Bank are so friendly and helpful, they make every financial decision so easy that they take away all the stress usually experienced.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Police Bank are really good. Never had any trouble with them.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Police Bank is excellent. Staff are always friendly and able to help at all times. They are available 24/7 on the hotline number. My pay goes straight into the bank and mortgage payments come out automatically. I never have any issues. If there is a charge on the Visa card over $1,000.00, staff always ring and check to see if it is OK. The only trouble is there are only a small number of actual branches but you can do all your banking on-line now so that doesn't really matter.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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They have better personal service than other banks. You are a person, not a number.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have used the Police Bank for a number of years and they are good people to deal with.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The interest rate on the savings account is very competitive, they have several savings accounts, so there is sure to be one suitable to just about everybody.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Several years ago I would have given the Police Bank (then Police Credit Union) 10 out of 10, because they used to cover all bank fees, but they no longer do that, unfortunately. It is still an excellent bank, however, because the service is EXCELLENT and the products varied, flexible and competitive. I once made a large online purchase ($3000) and the very next day received a call from the Police CU, verifying that it was I who made the purchase! My son once paid two small amounts on eBay (only $1-2 each) and again, the very next day he received a call to verify it was he who made the withdrawals, and not some scammer testing his account! These people are really "on the ball", calling if your transactions are unusual to your normal banking habits. I also had my account 'fleeced' a couple of years ago - I had paid for something using my Visa card, and the person on the other end of the transaction decided to avail themselves of a second, unauthorised amount: one call to the PCU and my money was fully refunded! For a very low fee (app $30 pa), my account also has a $2000 overdraft facility. Other than having them no longer covering the bank fees, my only other negative is that the physical branches are few and far between (Newcastle and Gosford are my two nearest branches, both about an hour away by car). It's very easy to bank online though, and their online banking facility is extremely secure.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   6 / 10

Trust   10 / 10

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Online net account, easily accessible, with good security.

Price   5 / 10

Features   1 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   8 / 10

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