I changed my car insurer to Qantas, clearly in hindsight the worst mistake I could have made. Previously I've been with AAMI and had great experiences on the sad occasions when their services were required. I will be returning to AAMI, I'm sorry I changed. I have found Qantas Car Insurance to be bluntly uncooperative, unhelpful and clearly a service on a fixed budget. The accident was no fault of mine, you would think I was asking for the world when all I asked for was compensation for subsequent travel incurred by the claims process. The only response from Qantas was that they were 'okay' if I went after the other guy's insurer myself for the out of pocket. Fair enough if firstly, I hadn't ticked the box on the application and paid for provision of a rental car if my car was under repair, But I did tick the box and I did pay you. Secondly I engaged Qantas as my insurer, alert Qantas, that's why people that don't self insure pay for the services of companies like you. To provide service, something that appears to be sadly lacking. Thirdly as the out of pocket was caused by Qantas' poor service ethic in this instance I thought no. You certainly don't receive the service their marketing promises give expectation to. Don't do it, go elsewhere for your cover. It isn't worth whatever the theoretical saving might be. When you need your insurer and you have a similar experience as myself, you will be disappointed and frustrated if you choose Qantas,, just as I have been. Qantas, stick to flying planes leave the auto insurance game for companies that provide service consummate with cost.
I went on their website and got a quick and easy quote for two cars. Left the quotes while discussing with hubby and then they called me and my hubby back to see if needed any help. Qantas had a promotion about the frequent flyer points and received them within the time period.
Who calls potential customers based on an online quote after 7pm?
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