If you are looking for a credit union that has poor customer service, slow response times, antiquated systems and can't handle the volume of customers they are recruiting off the back of the trusted Qantas name, you have found the right credit union for you! Like most Australians I never write reviews, but the service (or lack of) that I have recieved from the Qantas Credit Union since taking up their Platinum Visa Card some six months ago has been less than impressive. If you don't believe me, ring their customer service line. If you get through in under 15 minutes, go and buy a lottery ticket! Do yourself a favour. Give them a miss, it's not worth the hours of follow up and time wasted on hold to get things done.
I love Qantas CU because they have always looked after me with regard to my financial needs. The staff there are always professional, polite and always willing and wanting to assist you further.
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**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
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