The Worst Financial Institution I have banked with Very bad customer service, misleading, non reliable and wrong information received for the same queries, no official letters or any form of notification sent for any changes to the home loan terms, incompetent and non helpful staff. Unfortunately stuck with them because of the fixed Home Loan terms
I had over $600,000 to invest in a term deposit so I spoke with Qudos. They told me I needed to provide information and it would be reviewed and the term deposit would be able to be opened in 24 - 48 hours. I continually called and was told it was not able to be opened as they had not received the back of my licence. I sent this 3 times and I could see each time it went through. Finally they told me it actually take 5 - 7 days to check my information. I was told by 3 different staff members they would escalate my situation and get back to me. Day 7 and I have hard nothing. What a joke this bank is. Obviously not interested in my money. Had they told me it could take this long I would have left it with ME bank, where I had NO ISSUE. UNLIKE QUDOS.
I'm a student and living at home with my parents, so I find this bonus saver account very convenient for my savings, and the interest rates are really good. Customer service has always been polite and efficient.
Not the cheapest but good service.
This is only a new loan but they were very very helpful and were always there if I needed anythimg while doing the application for the loan. Was quick, easy and not too stressful to do. Loan rate was one of the best I had seen after looking around a bit, even better than the car yards.
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