Qudos Bank reviews

Service is great and fast. They don’t charge any extra fees, not even on ATM cash withdrawals.

Price   9 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   6 / 10

Trust   9 / 10

Less

Would give them negative stars, Quodos is absolutely atrocious. Initially we had a verbal assessment and used equity from an existing loan we had so we could get the new loan for a new purchase or refinance. I asked how long this would take and was told a few weeks Now fast forward 3 months, and our loan application is still processing. I had to upload all our documents (bank statements, lease agreements, property purchase contracts) 3 times. In total I sent about 80 email just to organise this loan. Then on the last week they called me and told me I could not get approved. Furious does not even bring to describe how we wanted to scream at that very moment. Do not waste your time with them and think things will get better. They have employed some very incompetent people. We called them to try get in contact with their complaint department however instead we got passed around between different people until our call got rejected. They called back to inform us that the manager of the complaints department was on leave. They also sounded extremely aggressive and unprofessional and in the end I was unable to even file a complaint. I would like to advise anyone thinking of getting a loan with Quodos bank to reconsider their options, don’t waste you time with them like I did.

Price   1 / 10

Features   1 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   1 / 10

Less

Very convenient

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

Less

They do have good interest rates, but if you make a withdrawal, the interest rate drops dramatically. You're better off using a normal savings account in the end

Price   6 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

Less

Excellent customer service and always follows through.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Not the cheapest but good service.

Price   7 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

Less

Not overly happy with the service.

Price   4 / 10

Features   4 / 10

Customer service   2 / 10

Convenience   4 / 10

Trust   5 / 10

Less

This is only a new loan but they were very very helpful and were always there if I needed anythimg while doing the application for the loan. Was quick, easy and not too stressful to do. Loan rate was one of the best I had seen after looking around a bit, even better than the car yards.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less