Qudos Bank reviews

Quodos bank is absolutely rubbish. They are uncaring, inflexible and have the worst customer service. We applied for a home loan; its been 3 months and the application is still processing and we barely get any updates. The lending specialist I was working with does not know what he is doing. We followed his instructions and submitted all the necessary documents, but after doing so he never called us back and we had to confirm ourselves if he had received them. In general his behaviour was very poor and he was not friendly at all. We were also told to contact their credit manager however we couldn’t because the credit manager was not taking any calls. Absolutely horrible customer service, I would not recommend them to anyone. Stay away from Quodos bank.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

Less

I have been with Qudos for over 20 years and have found them innovative, customer focussed, there apps to be user friendly, have great rates, and are available 24/7. I cannot fault them.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Very convenient

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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They do have good interest rates, but if you make a withdrawal, the interest rate drops dramatically. You're better off using a normal savings account in the end

Price   6 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

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Excellent customer service and always follows through.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Not the cheapest but good service.

Price   7 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

Less

Not overly happy with the service.

Price   4 / 10

Features   4 / 10

Customer service   2 / 10

Convenience   4 / 10

Trust   5 / 10

Less

This is only a new loan but they were very very helpful and were always there if I needed anythimg while doing the application for the loan. Was quick, easy and not too stressful to do. Loan rate was one of the best I had seen after looking around a bit, even better than the car yards.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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