We lost our car in a creek up north and the RAA assessor was on the job next day! He recommended $1000 more than we were insured for and it was paid in five days! We had a new car in a week from the accident!
RAA was nearly half the price of APIA and I am able to chose my repairer who is close to my home. With APIA I had to take my car to the other side of town and leave it there for the day to be assesed which was very inconvenient and meant a whole day wasted. Also the repairer did not complete the repairs. RAA are very professional and easy to deal with. You can lodge claims through their website or phone. They email with details and follow through to ensure the car was properly repaired. The only bothersome part is you wait forever if you try to call them.
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