I like this package and provider because RAA is a trusted brand associated with cars and mechanics. As I was insuring my first car, I was not sure where to look or which company to trust so having a known name - like RAA - helped make the decisions easier.
RAA have always been pretty good I've had to claim a couple of times and they were really good they lose points because their website is a bit outdated and I've tried unsubscribing to a mailing list but they still contact me.
We couldn't ask for better, because whenever we have a problem or question they bend over backwards to assist & insurance claims take very little time for the claim to be granted. We've NO thoughts of changing insurances.
I recently had a claim for my iPad and just a week ago I was t-boned by a third party causing over $11k damage to my vehicle. RAA handled my claim with ease and fast. They offered all the benefits the policy had to offer to me as a policy holder and the damages approved within a hour of my car being assessed. Quick, efficient, informative and amazing customer service.
One of the very few insurers that you can rely on completely to cover any claims promptly and efficiently and have actual offices everywhere where you can actually go to talk to an actual person face to face with any problems or queries which are handled promptly in a friendly and accommodating manner.
We've had our car insured with RAA for a few years now and they've been great on all fronts. Set up was super simple and straightforward. Customer care has always been excellent when talking to them on the phone. No issues with claims. Just an all round easy experience which I highly recommend.
Its funny we have always used RAA for our car and home insurances and the one time we changed, I had a claim. So, back to RAA we went and so far all is well. Great discounts with insurance and membership is a plus !
Very easy and simple to deal with. A wide variety of RAA approved repairers nearby so I could walk to drop off/pick up vehicle and was back on the road with minimal fuss. Streamlined process where the crash repairer assisted with paperwork, I paid the excess and nil back and forth required.
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