More benefits available for a small extra cost, compared to other companies. No cons, all pros! Friendly, reliable and knowledgeable staff, and excellent service in every area.
I find pricing is good, discounts great for a single parent and it's all online with the option of talking to someone also. Have recommended to friends.
Very easy and simple to deal with. A wide variety of RAA approved repairers nearby so I could walk to drop off/pick up vehicle and was back on the road with minimal fuss. Streamlined process where the crash repairer assisted with paperwork, I paid the excess and nil back and forth required.
RAA has been our insurer for over 20 years for both our personal and business insurances and NOT once has failed to impress us with their pricing, overall service and great professional and friendly staff who are always ready to help out at stage of re-insuring, claim or new insurances. Great state based company who seem to care for their clients.
I’ve been with RAA since I first started driving and have not come across any issues with their customer service or road side assistance. I haven’t needed to make a claim as of yet so I cannot comment on how they deal with such services however I have used their road side assistance service on many occasions and have never been made to wait lengthy periods for a RAA specialist to come out. Overall I would recommend them, however I haven’t used any other insurance providers in the past to compare.
RAA are always a phone call a way. It doesn’t matter the distance they have always shown up when my sister and I needed them. The customer service is absolutely great.
We lost our car in a creek up north and the RAA assessor was on the job next day! He recommended $1000 more than we were insured for and it was paid in five days! We had a new car in a week from the accident!
This company has helped me with getting my elderly fathers car insured as well. So far I haven't had to make a claim but all dealings with them have been good.
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