I recently had a claim for my iPad and just a week ago I was t-boned by a third party causing over $11k damage to my vehicle. RAA handled my claim with ease and fast. They offered all the benefits the policy had to offer to me as a policy holder and the damages approved within a hour of my car being assessed. Quick, efficient, informative and amazing customer service.
One of the very few insurers that you can rely on completely to cover any claims promptly and efficiently and have actual offices everywhere where you can actually go to talk to an actual person face to face with any problems or queries which are handled promptly in a friendly and accommodating manner.
We've had our car insured with RAA for a few years now and they've been great on all fronts. Set up was super simple and straightforward. Customer care has always been excellent when talking to them on the phone. No issues with claims. Just an all round easy experience which I highly recommend.
Its funny we have always used RAA for our car and home insurances and the one time we changed, I had a claim. So, back to RAA we went and so far all is well. Great discounts with insurance and membership is a plus !
More benefits available for a small extra cost, compared to other companies. No cons, all pros! Friendly, reliable and knowledgeable staff, and excellent service in every area.
I find pricing is good, discounts great for a single parent and it's all online with the option of talking to someone also. Have recommended to friends.
Very easy and simple to deal with. A wide variety of RAA approved repairers nearby so I could walk to drop off/pick up vehicle and was back on the road with minimal fuss. Streamlined process where the crash repairer assisted with paperwork, I paid the excess and nil back and forth required.
RAA has been our insurer for over 20 years for both our personal and business insurances and NOT once has failed to impress us with their pricing, overall service and great professional and friendly staff who are always ready to help out at stage of re-insuring, claim or new insurances. Great state based company who seem to care for their clients.
I’ve been with RAA since I first started driving and have not come across any issues with their customer service or road side assistance. I haven’t needed to make a claim as of yet so I cannot comment on how they deal with such services however I have used their road side assistance service on many occasions and have never been made to wait lengthy periods for a RAA specialist to come out. Overall I would recommend them, however I haven’t used any other insurance providers in the past to compare.
RAA are always a phone call a way. It doesn’t matter the distance they have always shown up when my sister and I needed them. The customer service is absolutely great.
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