RACQ Car insurance reviews
Overall rating
Recent RACQ car insurance reviews
RACQ Comprehensive Car Insurance review
Terrible
Absolutely terrible service. Can’t even guarantee their work! I booked a car I was interested in buying for a pre-purchase mechanical inspection and a cost of $249. Had to wait quite a while to get it inspected. When the mechanic finally inspected it the vehicle he ticked almost everything (including Air Con and Aux Drive belts) as green on the final report. I purchased the vehicle thinking that the mechanic actually did his job and went over the vehicle. Next few days I start hearing a squeal coming from the drive belt. Take it to another mechanic who says it needs a drive belt replacement as the belt is cracked, stretched and old. Even take pictures and get a report. Call up RACQ and ask “What the Hell’ after sending them all the evidence. Basically get told by the shitty senior customer relations rep that because I don’t have photographic evidence and sound recordings from the exact day of the mechanical inspection (I wasn’t even there as I sent them to the sellers house as they are mobile mechanics) that they couldn’t guarantee their work, there was nothing they would do and that somehow it was my fault. Yeah sure, like a drive belt just becomes cracked, old and stretched over night. I told them in no uncertain terms that I wanted my vehicle re-inspected because now I had purchased a car which could potentially have a bunch of other stuff wrong with it seeing as the initial inspection didn’t seem to have been done very well. Got told tough luck and not going to happen. I have been a loyal customer for over 5 years however I have now moved my insurance away from these guys after being treated like trash. I would advise all to do then same. Oh and if any RACQ reps are reading this and before you try and lie and say “You cant find a record of me being a member” or some other BS my old policy number was 51883267PG and the number of the crappy pre-inspection report is 6315054. Shame RACQ!
RACQ Comprehensive Car Insurance review
Very happy.
Very good service and backup.
RACQ Comprehensive Car Insurance review
Not great value. Mediocre customer service.
Average car insurance. Not good value for money and mediocre customer service.
RACQ Comprehensive Car Insurance review
Call RACQ.
I will never travel again without RACQ!
RACQ Comprehensive Car Insurance review
Great premiums for both car and home insurance.
Great customer service over the phone when arranging my policy. Best rate I could get. Better than the insurer I had been with for years.
RACQ Comprehensive Car Insurance review
Excellent customer service.
Very effective and efficient. They will never leave you with worries.
RACQ Comprehensive Car Insurance review
Perfect
I have been with them for years and would not go anywhere else.
RACQ Car Insurance review
Competitive prices and excellent customer service.
Very competitive prices. The cheapest around at the time. Excellent when I had a car accident. They took care of everything for me. The claim was sorted promptly.
RACQ Comprehensive Car Insurance review
Good service
Have had good claims service with claims.
RACQ Comprehensive Car Insurance review
Good
RACQ are good.
RACQ Comprehensive Car Insurance review
They're not to bad
RACQ are quite professional in response to any call.
RACQ Comprehensive Car Insurance review
Impeccable service
Living in Central Rural Qld, RACQ was our first choice. They have come to our rescue many times, they are very quick to respond and always in a timely manner, so we are not parked out in the beating hot sun for long. If you live in Qld, RACQ is the insurer for you.
RACQ Comprehensive Car Insurance review
Have been with RACQ since the 1970s
I am happy to stay with RACQ.
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