Very competitive prices. The cheapest around at the time. Excellent when I had a car accident. They took care of everything for me. The claim was sorted promptly.
Living in Central Rural Qld, RACQ was our first choice. They have come to our rescue many times, they are very quick to respond and always in a timely manner, so we are not parked out in the beating hot sun for long. If you live in Qld, RACQ is the insurer for you.
I am not a big fan, as when I had a claim of someone who ran into my car and took off and was able to get the details of the person (via a random note left by a witness with the number plate), they did not chase him. I was able to contact the guy myself however they were apparently not able to. When I told them their service was bad, as I was able to do it with one phone call, the RACQ agent was defensive. They did a terrible job and I had to pay the repairs myself. Was NOT happy at all!
My war widow mother (85 years of age) who has been a life long member of RACQ had a minor accident in her car and rang them for a repairer. The repairer's guide was not current and the repairer nominated had closed nine months earlier. Therefore my elderly mother had to drive a long distance to a busy area for repairs on the Gold Coast (Burleigh Industrial Estate). Mum was extremely anxious about the long trip to the repairer but attended as requested by RACQ. She had another accident and wrote off her car. She has lost her confidence in driving (which is her independence) and now has a car which was in immaculate condition and 100,000 klms on the clock written off. She cannot locate another vehicle like that one. RACQ have not communicated with me at all and this is elder abuse.
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