RACQ car insurance reviews

RACQ
RACQ's overall rating for car insurance

(as rated by the Mozo community)

8.4 / 10

based on 497 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent RACQ car insurance reviews

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Good service

Have had good claims service with claims.

Full review

Have had good claims service with claims.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   7 / 10

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Linda (QLD), reviewed 4 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Good

RACQ are good.

Full review

RACQ are good.

    Value for money   5 / 10

    Policy coverage   6 / 10

    Customer service   5 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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David (QLD), reviewed 4 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

They're not to bad

RACQ are quite professional in response to any call.

Full review

RACQ are quite professional in response to any call.

    Value for money   7 / 10

    Policy coverage   5 / 10

    Customer service   7 / 10

    Claims handling   4 / 10

    Trust   7 / 10

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Jason (QLD), reviewed 4 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Impeccable service

Living in Central Rural Qld, RACQ was our first choice. They have come to our rescue many times, they are very quick to respond and always in a timely manner, so we are not parked out in the beating hot sun for long. If you live in Qld, RACQ is...

Full review

Living in Central Rural Qld, RACQ was our first choice. They have come to our rescue many times, they are very quick to respond and always in a timely manner, so we are not parked out in the beating hot sun for long. If you live in Qld, RACQ is the insurer for you.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Barbs (QLD), reviewed 4 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Have been with RACQ since the 1970s

I am happy to stay with RACQ.

Full review

I am happy to stay with RACQ.

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   9 / 10

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Robert (QLD), reviewed 4 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Great

Happy with how much I am paying.

Full review

Happy with how much I am paying.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Wally (QLD), reviewed 4 months ago

RACQ

RACQ car insurance review

Overall rating   5 / 10

Not effective when chasing offending third parties

I am not a big fan, as when I had a claim of someone who ran into my car and took off and was able to get the details of the person (via a random note left by a witness with the number plate), they did not chase him. I was able to contact the guy...

Full review

I am not a big fan, as when I had a claim of someone who ran into my car and took off and was able to get the details of the person (via a random note left by a witness with the number plate), they did not chase him. I was able to contact the guy myself however they were apparently not able to. When I told them their service was bad, as I was able to do it with one phone call, the RACQ agent was defensive. They did a terrible job and I had to pay the repairs myself. Was NOT happy at all!

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   5 / 10

    Claims handling   1 / 10

    Trust   2 / 10

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Lauren (QLD), reviewed 5 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Top services and friendly

RACQ are brilliant, I don't have any problems with them, their services are fast and reliable.

Full review

RACQ are brilliant, I don't have any problems with them, their services are fast and reliable.

    Value for money   5 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Francis (QLD), reviewed 5 months ago

RACQ

RACQ car insurance review

Overall rating   10 / 10

Yes

Excellent service.

Full review

Excellent service.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Doreen (QLD), reviewed 5 months ago

RACQ

RACQ car insurance review

Overall rating   0 / 10

Elder Abuse

My war widow mother (85 years of age) who has been a life long member of RACQ had a minor accident in her car and rang them for a repairer. The repairer's guide was not current and the repairer nominated had closed nine months earlier. Therefore...

Full review

My war widow mother (85 years of age) who has been a life long member of RACQ had a minor accident in her car and rang them for a repairer. The repairer's guide was not current and the repairer nominated had closed nine months earlier. Therefore my elderly mother had to drive a long distance to a busy area for repairs on the Gold Coast (Burleigh Industrial Estate). Mum was extremely anxious about the long trip to the repairer but attended as requested by RACQ. She had another accident and wrote off her car. She has lost her confidence in driving (which is her independence) and now has a car which was in immaculate condition and 100,000 klms on the clock written off. She cannot locate another vehicle like that one. RACQ have not communicated with me at all and this is elder abuse.

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Lee (QLD), reviewed 5 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Competitive

Long time customer and good service

Full review

Long time customer and good service

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Peter (QLD), reviewed 5 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Excellent

Good customer skills, fast, reliable and keeps you updated and always provides safety for females.

Full review

Good customer skills, fast, reliable and keeps you updated and always provides safety for females.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Krisandra (QLD), reviewed 5 months ago

RACQ

RACQ car insurance review

Overall rating   9 / 10

Easy to deal with and well priced

Easy to deal with, great service and reasonably priced premiuims

Full review

Easy to deal with, great service and reasonably priced premiuims

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   8 / 10

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Brian (QLD), reviewed 6 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great customer service

Great customer service

Full review

Great customer service

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Fiona (QLD), reviewed 6 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Very good service and recommendations.

RACQ have always been efficient and helpful with enquiries and claims.

Full review

RACQ have always been efficient and helpful with enquiries and claims.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Val (QLD), reviewed 6 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Same insurance but must be less costs

Paying too much for insurance!

Full review

Paying too much for insurance!

    Value for money   7 / 10

    Policy coverage   6 / 10

    Customer service   6 / 10

    Claims handling   7 / 10

    Trust   6 / 10

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Fred (QLD), reviewed 6 months ago

RACQ

RACQ car insurance review

Overall rating   8 / 10

Good customer service

Have been with them for years and have had no trouble

Full review

Have been with them for years and have had no trouble

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Jenny (QLD), reviewed 7 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive prices and excellent customer service.

Very competitive prices. The cheapest around at the time. Excellent when I had a car accident. They took care of everything for me. The claim was sorted promptly.

Full review

Very competitive prices. The cheapest around at the time. Excellent when I had a car accident. They took care of everything for me. The claim was sorted promptly.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Leonnie (QLD), reviewed 7 months ago

RACQ

RACQ car insurance review

Overall rating   8 / 10

Competitive, competent and altogether pleasant

RACQ office staff are available and most helpful for car and house insurance.

Full review

RACQ office staff are available and most helpful for car and house insurance.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Glenn (QLD), reviewed about 1 year ago

RACQ

RACQ car insurance review

Overall rating   3 / 10

Very average service

They have not contacted me in regards to any other services or any potential savings.

Full review

They have not contacted me in regards to any other services or any potential savings.

    Value for money   2 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Errol (QLD), reviewed about 1 year ago

RACQ

RACQ car insurance review

Overall rating   9 / 10

Reliable, reasonably priced and fair

They are competitive on price and easy to deal with. Sometimes claims can take a long time and lack of communication in this time lets them down a bit.

Full review

They are competitive on price and easy to deal with. Sometimes claims can take a long time and lack of communication in this time lets them down a bit.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Renee (QLD), reviewed about 1 year ago

RACQ

RACQ car insurance review

Overall rating   10 / 10

Very helpful provider

Very competitive premiums. Other great benefits and discounts offered.

Full review

Very competitive premiums. Other great benefits and discounts offered.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kathleen (QLD), reviewed about 1 year ago

RACQ

RACQ car insurance review

Overall rating   10 / 10

I've never had an issue with RACQ

Very happy with their service and extras provided.

Full review

Very happy with their service and extras provided.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Hope (QLD), reviewed about 1 year ago

RACQ

RACQ car insurance review

Overall rating   9 / 10

Great customer service and claims handling

RACQ provide fast and reliable claims handling. Their policies cover more than their competitors.

Full review

RACQ provide fast and reliable claims handling. Their policies cover more than their competitors.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sylvia (QLD), reviewed about 1 year ago

RACQ

RACQ car insurance review

Overall rating   9 / 10

Excellent service. Speedy claims. Free windscreen

I like being with RACQ car insurance. They have great comprehensive insurance. They also have a free windscreen service which we found to be very handy.

Full review

I like being with RACQ car insurance. They have great comprehensive insurance. They also have a free windscreen service which we found to be very handy.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kathleen (QLD), reviewed about 1 year ago

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