RACQ car insurance reviews

RACQ
RACQ's overall rating for car insurance

(as rated by the Mozo community)

8.4 / 10

based on 497 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent RACQ car insurance reviews

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Top services and friendly

RACQ are brilliant, I don't have any problems with them, their services are fast and reliable.

Full review

RACQ are brilliant, I don't have any problems with them, their services are fast and reliable.

    Value for money   5 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Francis (QLD), reviewed 5 days ago

RACQ

RACQ car insurance review

Overall rating   10 / 10

Yes

Excellent service.

Full review

Excellent service.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Doreen (QLD), reviewed 5 days ago

RACQ

RACQ car insurance review

Overall rating   0 / 10

Elder Abuse

My war widow mother (85 years of age) who has been a life long member of RACQ had a minor accident in her car and rang them for a repairer. The repairer's guide was not current and the repairer nominated had closed nine months earlier. Therefore...

Full review

My war widow mother (85 years of age) who has been a life long member of RACQ had a minor accident in her car and rang them for a repairer. The repairer's guide was not current and the repairer nominated had closed nine months earlier. Therefore my elderly mother had to drive a long distance to a busy area for repairs on the Gold Coast (Burleigh Industrial Estate). Mum was extremely anxious about the long trip to the repairer but attended as requested by RACQ. She had another accident and wrote off her car. She has lost her confidence in driving (which is her independence) and now has a car which was in immaculate condition and 100,000 klms on the clock written off. She cannot locate another vehicle like that one. RACQ have not communicated with me at all and this is elder abuse.

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Lee (QLD), reviewed 11 days ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Competitive

Long time customer and good service

Full review

Long time customer and good service

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Peter (QLD), reviewed 12 days ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Excellent

Good customer skills, fast, reliable and keeps you updated and always provides safety for females.

Full review

Good customer skills, fast, reliable and keeps you updated and always provides safety for females.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Krisandra (QLD), reviewed 12 days ago

RACQ

RACQ car insurance review

Overall rating   9 / 10

Easy to deal with and well priced

Easy to deal with, great service and reasonably priced premiuims

Full review

Easy to deal with, great service and reasonably priced premiuims

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   8 / 10

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Brian (QLD), reviewed 21 days ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great customer service

Great customer service

Full review

Great customer service

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Fiona (QLD), reviewed 27 days ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Very good service and recommendations.

RACQ have always been efficient and helpful with enquiries and claims.

Full review

RACQ have always been efficient and helpful with enquiries and claims.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Val (QLD), reviewed 27 days ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Same insurance but must be less costs

Paying too much for insurance!

Full review

Paying too much for insurance!

    Value for money   7 / 10

    Policy coverage   6 / 10

    Customer service   6 / 10

    Claims handling   7 / 10

    Trust   6 / 10

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Fred (QLD), reviewed about 1 month ago

RACQ

RACQ car insurance review

Overall rating   8 / 10

Good customer service

Have been with them for years and have had no trouble

Full review

Have been with them for years and have had no trouble

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Jenny (QLD), reviewed about 2 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive prices and excellent customer service.

Very competitive prices. The cheapest around at the time. Excellent when I had a car accident. They took care of everything for me. The claim was sorted promptly.

Full review

Very competitive prices. The cheapest around at the time. Excellent when I had a car accident. They took care of everything for me. The claim was sorted promptly.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Leonnie (QLD), reviewed about 2 months ago

RACQ

RACQ car insurance review

Overall rating   8 / 10

Competitive, competent and altogether pleasant

RACQ office staff are available and most helpful for car and house insurance.

Full review

RACQ office staff are available and most helpful for car and house insurance.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Glenn (QLD), reviewed 8 months ago

RACQ

RACQ car insurance review

Overall rating   3 / 10

Very average service

They have not contacted me in regards to any other services or any potential savings.

Full review

They have not contacted me in regards to any other services or any potential savings.

    Value for money   2 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Errol (QLD), reviewed 8 months ago

RACQ

RACQ car insurance review

Overall rating   9 / 10

Reliable, reasonably priced and fair

They are competitive on price and easy to deal with. Sometimes claims can take a long time and lack of communication in this time lets them down a bit.

Full review

They are competitive on price and easy to deal with. Sometimes claims can take a long time and lack of communication in this time lets them down a bit.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Renee (QLD), reviewed 8 months ago

RACQ

RACQ car insurance review

Overall rating   10 / 10

Very helpful provider

Very competitive premiums. Other great benefits and discounts offered.

Full review

Very competitive premiums. Other great benefits and discounts offered.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kathleen (QLD), reviewed 8 months ago

RACQ

RACQ car insurance review

Overall rating   10 / 10

I've never had an issue with RACQ

Very happy with their service and extras provided.

Full review

Very happy with their service and extras provided.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Hope (QLD), reviewed 8 months ago

RACQ

RACQ car insurance review

Overall rating   9 / 10

Great customer service and claims handling

RACQ provide fast and reliable claims handling. Their policies cover more than their competitors.

Full review

RACQ provide fast and reliable claims handling. Their policies cover more than their competitors.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sylvia (QLD), reviewed 8 months ago

RACQ

RACQ car insurance review

Overall rating   9 / 10

Excellent service. Speedy claims. Free windscreen

I like being with RACQ car insurance. They have great comprehensive insurance. They also have a free windscreen service which we found to be very handy.

Full review

I like being with RACQ car insurance. They have great comprehensive insurance. They also have a free windscreen service which we found to be very handy.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kathleen (QLD), reviewed 8 months ago

RACQ

RACQ car insurance review

Overall rating   10 / 10

Great company to deal with

RACQ is excellent! I'v never had a dispute with them in all the years that we have been insured by them.

Full review

RACQ is excellent! I'v never had a dispute with them in all the years that we have been insured by them.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Bill (QLD), reviewed 8 months ago

RACQ

RACQ car insurance review

Overall rating   7 / 10

Competitive price and friendly staff

I like RACQ because they are competitive in price and have fantastic coverage on their car insurance. Would definitely recommend to everyone.

Full review

I like RACQ because they are competitive in price and have fantastic coverage on their car insurance. Would definitely recommend to everyone.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Jane (QLD), reviewed 8 months ago

RACQ

RACQ car insurance review

Overall rating   9 / 10

Comprehensive

Reliable, trustworthy, proven record.

Full review

Reliable, trustworthy, proven record.

    Value for money   5 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Henry (QLD), reviewed 8 months ago

RACQ

RACQ car insurance review

Overall rating   8 / 10

New car replacement

RACQ have always provided comprehensive insurance on my new car. They offer a new car replacement if written off in the first year.

Full review

RACQ have always provided comprehensive insurance on my new car. They offer a new car replacement if written off in the first year.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Angela (QLD), reviewed 8 months ago

RACQ

RACQ car insurance review

Overall rating   10 / 10

Best insurance on offer

For RACQ Members, this is a really cost effective option, particularly if you have multiple policies.

Full review

For RACQ Members, this is a really cost effective option, particularly if you have multiple policies.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Melissa (QLD), reviewed 9 months ago

RACQ

RACQ car insurance review

Overall rating   9 / 10

Good reputation

Although all insurance is expensive, RACQ is very competitive and offers a $50 discount for buying online.

Full review

Although all insurance is expensive, RACQ is very competitive and offers a $50 discount for buying online.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Darren (QLD), reviewed 9 months ago

RACQ

RACQ car insurance review

Overall rating   10 / 10

Great car Insurer

Best experience with RACQ. Their response times to attend to call outs are very efficient.

Full review

Best experience with RACQ. Their response times to attend to call outs are very efficient.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Delta (QLD), reviewed 9 months ago

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