RACQ car insurance reviews

RACQ
RACQ's overall rating for car insurance

(as rated by the Mozo community)

8.4

based on 497 reviews

 

Value for money

Policy coverage

Customer service

Claims handling

Trust

Full review

Featured car insurance from RACQ

Recent RACQ car insurance reviews

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

Overall very good insurer. Highly recommended

Very good and reliable
Full review

Very good and reliable

    Value for money   5 / 10

    Policy coverage   4 / 10

    Customer service   7 / 10

    Claims handling   4 / 10

    Trust   9 / 10

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Adam (QLD), reviewed 4 days ago

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RACQ

RACQ car insurance review

Overall rating   9 / 10

Great service

I had a little accident. Nothing too serious. Had to have a new front end. Spoke to customer service who had no issues with my claim. Very friendly and helpful. A tow was organized virtually straight away. I didnt even have to be there. Great service
Full review

I had a little accident. Nothing too serious. Had to have a new front end. Spoke to customer service who had no issues with my claim. Very friendly and helpful. A tow was organized virtually straight away. I didnt even have to be there. Great service

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Jason (QLD), reviewed 4 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Happy with services offered

Review of services is excellent
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Review of services is excellent

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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Bernadette (QLD), reviewed 4 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Great company

The insurer is great and I haven't had any dramas whatsoever
Full review

The insurer is great and I haven't had any dramas whatsoever

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   7 / 10

    Trust   10 / 10

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Robyn (QLD), reviewed 4 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

RACQ is the best I know

I've been with RACQ my whole driving life. They have always fixed things quickly with awesome customer service and make the process so much easier. Nearly have to do nothing
Full review

I've been with RACQ my whole driving life. They have always fixed things quickly with awesome customer service and make the process so much easier. Nearly have to do nothing

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Alison (QLD), reviewed 4 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

How it should be handled.

Simply great you matter and remain a human not a number.
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Simply great you matter and remain a human not a number.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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David (QLD), reviewed 5 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

The best

RACQ have been a part of my life for years, wouldn't be without them
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RACQ have been a part of my life for years, wouldn't be without them

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Diana (QLD), reviewed about 1 month ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Competative Real premiums, great cust service

Have been with RACQ for 14 years and have had 3 claims without any problems at all. Always good, courteous customer support and very prompt settlements. Will always recommend RACQ
Full review

Have been with RACQ for 14 years and have had 3 claims without any problems at all. Always good, courteous customer support and very prompt settlements. Will always recommend RACQ

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Alan (QLD), reviewed about 1 month ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Over rated to the max

Policy is good but price is expensive.
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Policy is good but price is expensive.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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Ashley (QLD), reviewed about 1 month ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Love them

Only had one claim for windscreen - no hassle
Full review

Only had one claim for windscreen - no hassle

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   5 / 10

    Trust   8 / 10

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Lisa (QLD), reviewed about 1 month ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   4 / 10

Good service at a premium price

Insured new car in July and comprehensive rate then competitive but added new car to existing car policy which expired some 3 months later. New renewal rate had premium on new car increased $170 and two car premium in excess of $1000. Competitor...
Full review

Insured new car in July and comprehensive rate then competitive but added new car to existing car policy which expired some 3 months later. New renewal rate had premium on new car increased $170 and two car premium in excess of $1000. Competitor ring around has similar policies for hundreds of dollars less. Inquiries suggest policies seem to lack flexibility to lower rate especially for older people who drive low kilometres and want to add/subtract options like windscreens/ hire cars/ rating one protection/kilometres driven. As a 40 + year club member no issues with service levels but they come at a premium price and when your retired insurance costs have to be weighed against what service level you can afford.

    Value for money   4 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   5 / 10

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Lyle (QLD), reviewed about 1 month ago

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RACQ

RACQ car insurance review

Overall rating   10 / 10

Amazing!

Amazing!!
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Amazing!!

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Jessica (QLD), reviewed about 2 months ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

A great company

Have been with RACQ for 25 years. Never had any problems at all. Their service is excellent !
Full review

Have been with RACQ for 25 years. Never had any problems at all. Their service is excellent !

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Barbara (QLD), reviewed about 2 months ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

They look after you in an accident.

Happy with the service I got.
Full review

Happy with the service I got.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Tracy (QLD), reviewed about 2 months ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

A great customer service experience every time!

I have been with RACQ for a few years now. I have compared my policy against other products, and even though I may pay a little bit extra, I have remained with them as I trust the brand.
Full review

I have been with RACQ for a few years now. I have compared my policy against other products, and even though I may pay a little bit extra, I have remained with them as I trust the brand.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Kristen (QLD), reviewed 2 months ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

I recommend RACQ insurance for anyone who wants it

I have been insured by RACQ since 1998 and are extremely happy with their service. They handle claims quickly and get good results.
Full review

I have been insured by RACQ since 1998 and are extremely happy with their service. They handle claims quickly and get good results.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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Melissa (QLD), reviewed 2 months ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great customer service and good premiums

They are very professional and handle any queries you have and look after you when you are out of your state
Full review

They are very professional and handle any queries you have and look after you when you are out of your state

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Richard (QLD), reviewed 2 months ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Very competitive premium from a trust company

Because I have been an RACQ member for many years the discount I receive is considerable.
Full review

Because I have been an RACQ member for many years the discount I receive is considerable.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Deanne (QLD), reviewed 2 months ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great people

Awesome
Full review

Awesome

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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David (QLD), reviewed 2 months ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Always been happy with service.

Have been with them for many years and never had a problem if I have had to claim
Full review

Have been with them for many years and never had a problem if I have had to claim

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Margaret (QLD), reviewed 2 months ago

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RACQ

RACQ car insurance review

Overall rating   9 / 10

Competitive premiums and good customer service

They are always available and their coverage is Australia-wide
Full review

They are always available and their coverage is Australia-wide

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   9 / 10

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Anna (QLD), reviewed 2 months ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

RACQ is a long running and trusted car insurer.

I am always happy with RACQ. Customer service is excellent. Price is reasonable and policies more than sufficient. Service is prompt and information easily explained. I would definitely recommend this insurer to anyone interested in car...
Full review

I am always happy with RACQ. Customer service is excellent. Price is reasonable and policies more than sufficient. Service is prompt and information easily explained. I would definitely recommend this insurer to anyone interested in car insurance.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Susan (QLD), reviewed 3 months ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Good

Good customer service and staff very friendly and helps when is a problem I trust them a lot as when I break down and need the services the call centre and it's staff are very helpful and give me the answer on the spot.
Full review

Good customer service and staff very friendly and helps when is a problem I trust them a lot as when I break down and need the services the call centre and it's staff are very helpful and give me the answer on the spot.

    Value for money   5 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Heather (QLD), reviewed 3 months ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Local provider with competitive prices

A qld supplier with local offices and have always been helpful
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A qld supplier with local offices and have always been helpful

    Value for money   5 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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John (QLD), reviewed 3 months ago

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RACQ

RACQ car insurance review

Overall rating   9 / 10

Great customer service

Fairly expensive but trustworthy & reliable.
Full review

Fairly expensive but trustworthy & reliable.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Kay (QLD), reviewed 3 months ago

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