Awesome company to work with. Never had issues with them after having 2 accidents.
They are none for profit but I'm sure there are richies at the top. They are pretty good but one time they didn't contact me about a claim for 5 months. Also I made a claim and then when it was not a write off I could not cancel my claim otherwise my car would be devalued $7000. This may be law but I don't think it's right.
Always easy to work with over the phone.
They handle my claims quickly and professionally.
Bad customer service.
I really enjoy being with RACQ. They’re an insurance company I trust. I can rely on the services and customer support to assist me with all of my questions and queries.
Great customer service, fast claims process, easy to understand policies, loyalty program.
I like RACQ and have been with them for a long time, however I did lapse on one of my payments recently and had to start a new policy which I have now tried to do (unsuccessfully) about 6 times now, but due to being in a cyclone area, it has been a major headache.
I have only had one accident and RACQ was all over it to make sure the whole issue was sorted out quickly and efficiently.
I personally have never had a problem with them but they are very lenient when it comes to any problems that may arise, even with money matters if you cannot pay one week etc.
I have been with RACQ for years now. I rang them to speak about my insurances the other day and they were happy to help and even bring my cost down. I get great discounts and benefits from being a customer.
I have been with them for years and they have never let me down. The staff locally are awesome and always very helpful. Staff in other places have also been very helpful. They offer movie tickets and other incentives at a discounted price which is great when you are a family. They are a secure company who always put their customers first.
We have had no problems with RACQ Car Insurance. Staff are friendly.
I have been with RACQ for many years and have made one claim. All transactions go smoothly, insurance is competitive, service is outstanding.
Very professional service and claims processing is an easy procedure. Good follow-up and communication throughout the process.
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