RACQ car insurance reviews

I have been with them for years and would not go anywhere else.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Very competitive prices. The cheapest around at the time. Excellent when I had a car accident. They took care of everything for me. The claim was sorted promptly.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Very competitive prices. The cheapest around at the time. Excellent when I had a car accident. They took care of everything for me. The claim was sorted promptly.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Have had good claims service with claims.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   7 / 10

Less

RACQ are good.

Value for money   5 / 10

Policy coverage   6 / 10

Customer service   5 / 10

Claims handling   6 / 10

Trust   6 / 10

Less

RACQ are quite professional in response to any call.

Value for money   7 / 10

Policy coverage   5 / 10

Customer service   7 / 10

Claims handling   4 / 10

Trust   7 / 10

Less

Living in Central Rural Qld, RACQ was our first choice. They have come to our rescue many times, they are very quick to respond and always in a timely manner, so we are not parked out in the beating hot sun for long. If you live in Qld, RACQ is the insurer for you.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

I am happy to stay with RACQ.

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   9 / 10

Less

Happy with how much I am paying.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   7 / 10

Less

I am not a big fan, as when I had a claim of someone who ran into my car and took off and was able to get the details of the person (via a random note left by a witness with the number plate), they did not chase him. I was able to contact the guy myself however they were apparently not able to. When I told them their service was bad, as I was able to do it with one phone call, the RACQ agent was defensive. They did a terrible job and I had to pay the repairs myself. Was NOT happy at all!

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   5 / 10

Claims handling   1 / 10

Trust   2 / 10

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RACQ are brilliant, I don't have any problems with them, their services are fast and reliable.

Value for money   5 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Excellent service.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

My war widow mother (85 years of age) who has been a life long member of RACQ had a minor accident in her car and rang them for a repairer. The repairer's guide was not current and the repairer nominated had closed nine months earlier. Therefore my elderly mother had to drive a long distance to a busy area for repairs on the Gold Coast (Burleigh Industrial Estate). Mum was extremely anxious about the long trip to the repairer but attended as requested by RACQ. She had another accident and wrote off her car. She has lost her confidence in driving (which is her independence) and now has a car which was in immaculate condition and 100,000 klms on the clock written off. She cannot locate another vehicle like that one. RACQ have not communicated with me at all and this is elder abuse.

Value for money   0 / 10

Policy coverage   0 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

Less

Long time customer and good service

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Good customer skills, fast, reliable and keeps you updated and always provides safety for females.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Easy to deal with, great service and reasonably priced premiuims

Value for money   10 / 10

Policy coverage   7 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   8 / 10

Less

Great customer service

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

RACQ have always been efficient and helpful with enquiries and claims.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

Paying too much for insurance!

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   6 / 10

Claims handling   7 / 10

Trust   6 / 10

Less

Have been with them for years and have had no trouble

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

quick and easy ,most helpful to deal with.

Value for money   10 / 10

Less

RACQ office staff are available and most helpful for car and house insurance.

Value for money   8 / 10

Less

Been with them for a long time. Many years since I made a claim, but is was dealt with efficiently

Value for money   9 / 10

Less

They have not contacted me in regards to any other services or any potential savings.

Value for money   2 / 10

Less

They need to be more competitive

Value for money   4 / 10

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