RACQ car insurance reviews

RACQ
RACQ's overall rating for car insurance

(as rated by the Mozo community)

8.4 / 10

based on 497 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Full review

Recent RACQ car insurance reviews

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Good customer service for battery replacement 24hr

I like to keep all car things together, RACQ does that so I like but think its too expensive.
Full review

I like to keep all car things together, RACQ does that so I like but think its too expensive.

    Value for money   5 / 10

    Policy coverage   4 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Brian (QLD), reviewed about 2 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Love racq

Great car insurer
Full review

Great car insurer

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Alexandra (QLD), reviewed about 2 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Nah

Much cheaper for same policy most other providers
Full review

Much cheaper for same policy most other providers

    Value for money   8 / 10

    Policy coverage   6 / 10

    Customer service   6 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Grant (QLD), reviewed about 2 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Affordable premiums excellent customer service.

I am satisfied with my car insurance in most ways. They take care of me when I make a claim. The only downside is the high excess. Fortunately I have not had any major claims. Mostly minor items which are below my excess in cost.
Full review

I am satisfied with my car insurance in most ways. They take care of me when I make a claim. The only downside is the high excess. Fortunately I have not had any major claims. Mostly minor items which are below my excess in cost.

    Value for money   7 / 10

    Policy coverage   4 / 10

    Customer service   6 / 10

    Claims handling   6 / 10

    Trust   7 / 10

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Robert (QLD), reviewed 2 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Good Customer Service

I had my car stolen, not long ago and I had received my insurance payout within 5 days.
Full review

I had my car stolen, not long ago and I had received my insurance payout within 5 days.

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Meike (QLD), reviewed 3 months ago

RACQ

RACQ car insurance review

Overall rating   10 / 10

Competitive premiums and great service

Racq has really been helpful and quick in processing claims and getting repairs done
Full review

Racq has really been helpful and quick in processing claims and getting repairs done

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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David (QLD), reviewed 3 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Peace of mind

I've been a member all my life and I don't plan on changing
Full review

I've been a member all my life and I don't plan on changing

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   10 / 10

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Terry (QLD), reviewed 3 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

RACQ insurance is all I'd use

I don't go with anyone else. They're great
Full review

I don't go with anyone else. They're great

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Garry (QLD), reviewed 3 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Great customer service. Happy with the price I pay

My insurer gives me great customer service. I have never had any conflict with them. My insurer dropped the price of my insurance this year.
Full review

My insurer gives me great customer service. I have never had any conflict with them. My insurer dropped the price of my insurance this year.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   -1 / 10

    Trust   9 / 10

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Patricia (QLD), reviewed 3 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Good

Very helpful when I needed them
Full review

Very helpful when I needed them

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   10 / 10

    Trust   8 / 10

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Greg (QLD), reviewed 3 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Reliable and trustworthy

Never had an issue.
Full review

Never had an issue.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Scott (QLD), reviewed 3 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

Overall very good insurer. Highly recommended

Very good and reliable
Full review

Very good and reliable

    Value for money   5 / 10

    Policy coverage   4 / 10

    Customer service   7 / 10

    Claims handling   4 / 10

    Trust   9 / 10

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Adam (QLD), reviewed 4 months ago

RACQ

RACQ car insurance review

Overall rating   9 / 10

Great service

I had a little accident. Nothing too serious. Had to have a new front end. Spoke to customer service who had no issues with my claim. Very friendly and helpful. A tow was organized virtually straight away. I didnt even have to be there. Great service
Full review

I had a little accident. Nothing too serious. Had to have a new front end. Spoke to customer service who had no issues with my claim. Very friendly and helpful. A tow was organized virtually straight away. I didnt even have to be there. Great service

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Jason (QLD), reviewed 4 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Happy with services offered

Review of services is excellent
Full review

Review of services is excellent

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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Bernadette (QLD), reviewed 4 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Great company

The insurer is great and I haven't had any dramas whatsoever
Full review

The insurer is great and I haven't had any dramas whatsoever

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   7 / 10

    Trust   10 / 10

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Robyn (QLD), reviewed 4 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

RACQ is the best I know

I've been with RACQ my whole driving life. They have always fixed things quickly with awesome customer service and make the process so much easier. Nearly have to do nothing
Full review

I've been with RACQ my whole driving life. They have always fixed things quickly with awesome customer service and make the process so much easier. Nearly have to do nothing

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Alison (QLD), reviewed 4 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

How it should be handled.

Simply great you matter and remain a human not a number.
Full review

Simply great you matter and remain a human not a number.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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David (QLD), reviewed 4 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

The best

RACQ have been a part of my life for years, wouldn't be without them
Full review

RACQ have been a part of my life for years, wouldn't be without them

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Diana (QLD), reviewed 5 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Competative Real premiums, great cust service

Have been with RACQ for 14 years and have had 3 claims without any problems at all. Always good, courteous customer support and very prompt settlements. Will always recommend RACQ
Full review

Have been with RACQ for 14 years and have had 3 claims without any problems at all. Always good, courteous customer support and very prompt settlements. Will always recommend RACQ

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Alan (QLD), reviewed 5 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Over rated to the max

Policy is good but price is expensive.
Full review

Policy is good but price is expensive.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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Ashley (QLD), reviewed 5 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Love them

Only had one claim for windscreen - no hassle
Full review

Only had one claim for windscreen - no hassle

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   5 / 10

    Trust   8 / 10

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Lisa (QLD), reviewed 5 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   4 / 10

Good service at a premium price

Insured new car in July and comprehensive rate then competitive but added new car to existing car policy which expired some 3 months later. New renewal rate had premium on new car increased $170 and two car premium in excess of $1000. Competitor...
Full review

Insured new car in July and comprehensive rate then competitive but added new car to existing car policy which expired some 3 months later. New renewal rate had premium on new car increased $170 and two car premium in excess of $1000. Competitor ring around has similar policies for hundreds of dollars less. Inquiries suggest policies seem to lack flexibility to lower rate especially for older people who drive low kilometres and want to add/subtract options like windscreens/ hire cars/ rating one protection/kilometres driven. As a 40 + year club member no issues with service levels but they come at a premium price and when your retired insurance costs have to be weighed against what service level you can afford.

    Value for money   4 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   5 / 10

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Lyle (QLD), reviewed 5 months ago

RACQ

RACQ car insurance review

Overall rating   10 / 10

Amazing!

Amazing!!
Full review

Amazing!!

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Jessica (QLD), reviewed 5 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

A great company

Have been with RACQ for 25 years. Never had any problems at all. Their service is excellent !
Full review

Have been with RACQ for 25 years. Never had any problems at all. Their service is excellent !

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Barbara (QLD), reviewed 5 months ago

RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

They look after you in an accident.

Happy with the service I got.
Full review

Happy with the service I got.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Tracy (QLD), reviewed 5 months ago

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