RACQ car insurance reviews

As a silver member i was covered for car hire while my car was repaired after it was damaged by hail. But they only provide 40.00 a day which meant the most basic small vehicle which my disabled husband couldn't get into. Not impressed!

Value for money   3 / 10

Policy coverage   3 / 10

Customer service   7 / 10

Claims handling   4 / 10

Trust   4 / 10

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I like to keep all car things together, RACQ does that so I like but think its too expensive.

Value for money   5 / 10

Policy coverage   4 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

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Great car insurer

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   8 / 10

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Much cheaper for same policy most other providers

Value for money   8 / 10

Policy coverage   6 / 10

Customer service   6 / 10

Claims handling   7 / 10

Trust   7 / 10

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I am satisfied with my car insurance in most ways. They take care of me when I make a claim. The only downside is the high excess. Fortunately I have not had any major claims. Mostly minor items which are below my excess in cost.

Value for money   7 / 10

Policy coverage   4 / 10

Customer service   6 / 10

Claims handling   6 / 10

Trust   7 / 10

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I had my car stolen, not long ago and I had received my insurance payout within 5 days.

Value for money   10 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Racq has really been helpful and quick in processing claims and getting repairs done

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I've been a member all my life and I don't plan on changing

Value for money   10 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   10 / 10

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I don't go with anyone else. They're great

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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My insurer gives me great customer service. I have never had any conflict with them. My insurer dropped the price of my insurance this year.

Value for money   8 / 10

Policy coverage   7 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   9 / 10

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Very helpful when I needed them

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   10 / 10

Trust   8 / 10

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Never had an issue.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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Very good and reliable

Value for money   5 / 10

Policy coverage   4 / 10

Customer service   7 / 10

Claims handling   4 / 10

Trust   9 / 10

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I had a little accident. Nothing too serious. Had to have a new front end. Spoke to customer service who had no issues with my claim. Very friendly and helpful. A tow was organized virtually straight away. I didnt even have to be there. Great service

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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Review of services is excellent

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

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The insurer is great and I haven't had any dramas whatsoever

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   7 / 10

Trust   10 / 10

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I've been with RACQ my whole driving life. They have always fixed things quickly with awesome customer service and make the process so much easier. Nearly have to do nothing

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Simply great you matter and remain a human not a number.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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RACQ have been a part of my life for years, wouldn't be without them

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Have been with RACQ for 14 years and have had 3 claims without any problems at all. Always good, courteous customer support and very prompt settlements. Will always recommend RACQ

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   10 / 10

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Policy is good but price is expensive.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   9 / 10

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Only had one claim for windscreen - no hassle

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   5 / 10

Trust   8 / 10

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Insured new car in July and comprehensive rate then competitive but added new car to existing car policy which expired some 3 months later. New renewal rate had premium on new car increased $170 and two car premium in excess of $1000. Competitor ring around has similar policies for hundreds of dollars less. Inquiries suggest policies seem to lack flexibility to lower rate especially for older people who drive low kilometres and want to add/subtract options like windscreens/ hire cars/ rating one protection/kilometres driven. As a 40 + year club member no issues with service levels but they come at a premium price and when your retired insurance costs have to be weighed against what service level you can afford.

Value for money   4 / 10

Policy coverage   7 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   5 / 10

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Amazing!!

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Have been with RACQ for 25 years. Never had any problems at all. Their service is excellent !

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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