RACQ car insurance reviews

I like RACQ because they are competitive in price and have fantastic coverage on their car insurance. Would definitely recommend to everyone.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Reliable, trustworthy, proven record.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

RACQ have always provided comprehensive insurance on my new car. They offer a new car replacement if written off in the first year.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

For RACQ Members, this is a really cost effective option, particularly if you have multiple policies.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Although all insurance is expensive, RACQ is very competitive and offers a $50 discount for buying online.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Best experience with RACQ. Their response times to attend to call outs are very efficient.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I went from Budget Direct to RACQ and had a lovely lady on the phone who helped me and went above and beyond my expectations.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have been with RACQ for many years and always have positive dealings/outcomes with them.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

RACQ reduced my previous insurers premiums and saved me hundreds of dollars.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

RACQ is owned by club members and has the interests of members as highest priority.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

RACQ are always contactable and provide friendly and very helpful service. They try to finalise your claim as quickly and smoothly as possible without causing any unneeded stress and anxiety. I would never consider switching to any other insurance company. They are also very reasonably priced in comparison to all the other insurance companies.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very easy to deal with, friendly helpful service. Competitive pricing.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Convenient and trustworthy. They are well known and provide great customer benefits.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

RACQ has been really easy to deal with. They helped me set up two policies for the best price and they were significantly cheaper than our previous insurer.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

RACQ is a name that a lot of Queenslanders are familiar with so I associate it with being a reliable and trustworthy company. Therefore I trust RACQ as my car insurer and feel completely safe if I ever needed to make a claim. They are very easy to deal with both online and by telephone. Their quotes are very competitive and are explained fully. They give you discounts for RACQ breakdown memberships also. I am also able to pay monthly which suits a lot of families better these days. The only negative is maybe they are priced slightly over some of their competitors, but for peace of mind and security, I would rather pay the slightly increased premiums.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

RACQ have been a trusted brand for our family.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Would recommend to anyone interested in insurance.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have been with RACV and then RACQ for many years. Everything has always worked smoothly with both of them.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

As a silver member i was covered for car hire while my car was repaired after it was damaged by hail. But they only provide 40.00 a day which meant the most basic small vehicle which my disabled husband couldn't get into. Not impressed!

Value for money   3 / 10

Policy coverage   3 / 10

Customer service   7 / 10

Claims handling   4 / 10

Trust   4 / 10

Less

I like to keep all car things together, RACQ does that so I like but think its too expensive.

Value for money   5 / 10

Policy coverage   4 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

Less

Great car insurer

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Much cheaper for same policy most other providers

Value for money   8 / 10

Policy coverage   6 / 10

Customer service   6 / 10

Claims handling   7 / 10

Trust   7 / 10

Less

I am satisfied with my car insurance in most ways. They take care of me when I make a claim. The only downside is the high excess. Fortunately I have not had any major claims. Mostly minor items which are below my excess in cost.

Value for money   7 / 10

Policy coverage   4 / 10

Customer service   6 / 10

Claims handling   6 / 10

Trust   7 / 10

Less

I had my car stolen, not long ago and I had received my insurance payout within 5 days.

Value for money   10 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Racq has really been helpful and quick in processing claims and getting repairs done

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less