RACQ home insurance reviews

RACQ
RACQ's overall rating for home insurance

(as rated by the Mozo community)

8.0 / 10

based on 112 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Pc 2016 home insurance

Recent RACQ home insurance reviews

RACQ

RACQ home insurance review

Overall rating   8 / 10

RACQ is a great provider

I am with RACQ for home insurance as well as car insurance because they recognise their loyal customers. I even get great deals and discounts because I am a member. I truly recommend this company.

I am with RACQ for home insurance as well as car insurance because they recognise their loyal customers. I even get great deals and discounts because I am a member. I truly recommend this company.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sandra (QLD), reviewed 21 days ago

RACQ

RACQ home insurance review

Overall rating   10 / 10

Competitive premiums, friendly service, well known

RACQ is a trusted name in insurance here in Queensland. As we moved just last year to a cyclone area we are delighted with the way they were able to assure us that we will be fully covered should a cyclone damage our home. The cover extends even...

RACQ is a trusted name in insurance here in Queensland. As we moved just last year to a cyclone area we are delighted with the way they were able to assure us that we will be fully covered should a cyclone damage our home. The cover extends even to the solar panels we had installed. The rates are very competitive.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Anne (QLD), reviewed 21 days ago

RACQ

RACQ home insurance review

Overall rating   10 / 10

Great customer service

I have been with RACQ for many years now for home insurance and have always found them to be helpful and of great assistance.

I have been with RACQ for many years now for home insurance and have always found them to be helpful and of great assistance.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Lynette (QLD), reviewed 27 days ago

RACQ

RACQ home insurance review

Overall rating   10 / 10

They understand my needs

Competitive premium, great support and excellent claims process.

Competitive premium, great support and excellent claims process.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Mark (QLD), reviewed 30 days ago

RACQ

RACQ home insurance review

Overall rating   8 / 10

Can be better but their service is worth it

A little dearer than others, but their service and speedy claim services make up for that. We have only had to make one claim and they were very quick with the claim. Overall a very positive experience.

A little dearer than others, but their service and speedy claim services make up for that. We have only had to make one claim and they were very quick with the claim. Overall a very positive experience.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kathleen (QLD), reviewed 30 days ago

RACQ

RACQ home insurance review

Overall rating   9 / 10

Reliable and good service

Very good - not sure about price competitiveness.

Very good - not sure about price competitiveness.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Richard (QLD), reviewed about 1 month ago

RACQ

RACQ home insurance review

Overall rating   10 / 10

Best deal I could find

Cheapest insurance for members and the staff really look after you.

Cheapest insurance for members and the staff really look after you.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Melissa (QLD), reviewed about 2 months ago

RACQ

RACQ home insurance review

Overall rating   9 / 10

Great customer service and good coverage

We've only ever had 2 claims on home insurance and both times it was easy and simple and the staff were friendly and helpful

We've only ever had 2 claims on home insurance and both times it was easy and simple and the staff were friendly and helpful

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Andrew (QLD), reviewed over 1 year ago

RACQ

RACQ home insurance review

Overall rating   10 / 10

Only the best for all inurance needs

Only pros here. No cons. Have found RACQ to be surperb in every claim or problem we have encountered, we continually recommend them to one and all. It would take something exceptional to make us move to another insurer.

Only pros here. No cons. Have found RACQ to be surperb in every claim or problem we have encountered, we continually recommend them to one and all. It would take something exceptional to make us move to another insurer.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Rebecca (QLD), reviewed over 1 year ago

RACQ

RACQ home insurance review

Overall rating   7 / 10

Great company

RACQ are value for money and have excellent customer service .

RACQ are value for money and have excellent customer service .

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Jamie (QLD), reviewed over 1 year ago

RACQ

RACQ home insurance review

Overall rating   5 / 10

Okay, just slow.

Slow for claims.

Slow for claims.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   5 / 10

    Claims handling   3 / 10

    Trust   5 / 10

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Jeff (QLD), reviewed over 1 year ago

RACQ

RACQ home insurance review

Overall rating   9 / 10

Great customer service

Easy to deal with. Fast claim processing

Easy to deal with. Fast claim processing

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Tracy (QLD), reviewed over 1 year ago

RACQ

RACQ home insurance review

Overall rating   10 / 10

Great multi-policy discounts and helpful staff

They are always helpful and respond to questions in a timely matter.

They are always helpful and respond to questions in a timely matter.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Dan (QLD), reviewed over 1 year ago

RACQ

RACQ home insurance review

Overall rating   10 / 10

Very easy to deal with.

Never had any issues, always helpful.

Never had any issues, always helpful.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Megan (QLD), reviewed over 1 year ago

RACQ

RACQ home insurance review

Overall rating   8 / 10

Very happy.

Great road side assistance.

Great road side assistance.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   7 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Wendy (QLD), reviewed over 1 year ago

RACQ

RACQ home insurance review

Overall rating   8 / 10

Easy to complete, great customer service.

Because of the speed of service and friendly staff.

Because of the speed of service and friendly staff.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   8 / 10

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John (QLD), reviewed over 1 year ago

RACQ

RACQ home insurance review

Overall rating   2 / 10

Still awaiting explanations .

Make sure they don't keep passing your claim onto other people all the time and you have to continually resend proof of ownership and keep having to put in new claim forms ..because they keep losing them ..or sending them interstate ....

Make sure they don't keep passing your claim onto other people all the time and you have to continually resend proof of ownership and keep having to put in new claim forms ..because they keep losing them ..or sending them interstate ....

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   6 / 10

    Claims handling   1 / 10

    Trust   2 / 10

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Julie (QLD), reviewed over 1 year ago

RACQ

RACQ home insurance review

Overall rating   6 / 10

Good service but increase prices

When we have had issues they have been quick to deal with it. However the price of the insurance has gone up a large amount and often they increase the home and context to a price that is unrealistic and unaffordable without collaborations with us.

When we have had issues they have been quick to deal with it. However the price of the insurance has gone up a large amount and often they increase the home and context to a price that is unrealistic and unaffordable without collaborations with us.

    Value for money   6 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   10 / 10

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Sheryl (QLD), reviewed over 1 year ago

RACQ

RACQ home insurance review

Overall rating   7 / 10

Payable by instalments.

Understands that people have different needs, easy to understand policies.

Understands that people have different needs, easy to understand policies.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   5 / 10

    Trust   8 / 10

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Dennis (QLD), reviewed almost 2 years ago

RACQ

RACQ home insurance review

Overall rating   10 / 10

Customer service exceptional.

I have been with RACQ for over 15 years and I thought they were just ordinary usual insurers until my dishwasher pipe blew. This was three years ago. There was water through the kitchen and leaked downstairs. RACQ organised dryers to come and dry...

I have been with RACQ for over 15 years and I thought they were just ordinary usual insurers until my dishwasher pipe blew. This was three years ago. There was water through the kitchen and leaked downstairs. RACQ organised dryers to come and dry out the wooden floors and cupboards, assessments took place and all sorted and completed with new kitchen kickboards within three weeks, I was stoked. Then the cyclone hit last year..... what a mess. RACQ had people at my home helping clear debris and assess within the week. All damage and repairs completed within two months, so happy with support and the communication between RACQ staff and myself. Took so much of the stress away from me during this time. This is why I have given them a great rating as the helped me greatly when I needed.

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Sally (QLD), reviewed almost 2 years ago

RACQ

RACQ home insurance review

Overall rating   9 / 10

Happy to stay with RACQ

RACQ has always been very good with my policies.

RACQ has always been very good with my policies.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Wendy (QLD), reviewed almost 2 years ago

RACQ

RACQ home insurance review

Overall rating   10 / 10

Been with them for years. Always very helpful.

Great service.

Great service.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Jenny (QLD), reviewed almost 2 years ago

RACQ

RACQ home insurance review

Overall rating   9 / 10

Why use 2nd best when you can afford the best.

Easy to deal with. Staff appear to know their job. Great customer service. The cheapest insurer when I rang others for a quote. I would recommend RACQ for all insurance needs.

Easy to deal with. Staff appear to know their job. Great customer service. The cheapest insurer when I rang others for a quote. I would recommend RACQ for all insurance needs.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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Barbara (QLD), reviewed almost 2 years ago

RACQ

RACQ home insurance review

Overall rating   10 / 10

Always cheaper and good service

Nothing is too much for them. You can go with another quote and they always match it or lower the quote. We have all our policies as we know that they are trust worthy. They even include tsunami, water damage and motor damage. I cannot think of...

Nothing is too much for them. You can go with another quote and they always match it or lower the quote. We have all our policies as we know that they are trust worthy. They even include tsunami, water damage and motor damage. I cannot think of a down side with them.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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Mrs (QLD), reviewed almost 2 years ago

RACQ

RACQ home insurance review

Overall rating   10 / 10

Good customer service

Not the cheapest, but they provide a high level of cover, no fuss quick claims.

Not the cheapest, but they provide a high level of cover, no fuss quick claims.

    Value for money   8 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Peter (QLD), reviewed almost 2 years ago

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