I had a sizeable home loan (over $500k) with Southern Cross Credit Union. When I queried why they were not matching market rates and passing on the full rate reductions, I was told to shop around and get something in writing from another provider to then provide to them and they would consider it! I did and moved on. Don't go there.
The staff are all very kind and helpful people who will always solve any problems that you have with the account no matter how hard it is. It's just an overall awesome bank!
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