I was inquiring about the card status. The first rep I couldn't understand at all. He said he was going to transfer me, but disconnected the call. The second rep transferred me to someone else. She was fine until I started asking questions. Then her tone became rude and annoyed. She couldn't handle someone who was upset and tried to not even honor my request for a supervisor until I forced her to. The supervisor pretty much admitted that this is the culture they have.they do not have supervisors available for reps when they have a request for one. As someone whose worked in customer service one the phones in different industries I find it to be disturbing. It is not a company I ever will deal with again and I would highly discourage anyone else from dealing with them as well.
The convenience of a smaller bank, with a competitive interest rate on my personal loan makes it a definitely my first choice for any new bank accounts I would open in the future.
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Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 7.95% would cost $37,049.45 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 8.00% would cost $36,647.51 including fees.
Terms from 1 to 5 years. Representative example: a 3 year $10,000 loan at 6.79% would cost $11,380.22 including fees.
Terms from 1 to 10 years. Representative example: a 5 year $30,000 loan at 7.99% would cost $36,738.90 including fees.
Terms from 2 to 3 years. Representative example: a 3 year $10,000 loan at 7.50% would cost $11,534.19 including fees.
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