I was inquiring about the card status. The first rep I couldn't understand at all. He said he was going to transfer me, but disconnected the call. The second rep transferred me to someone else. She was fine until I started asking questions. Then her tone became rude and annoyed. She couldn't handle someone who was upset and tried to not even honor my request for a supervisor until I forced her to. The supervisor pretty much admitted that this is the culture they have.they do not have supervisors available for reps when they have a request for one. As someone whose worked in customer service one the phones in different industries I find it to be disturbing. It is not a company I ever will deal with again and I would highly discourage anyone else from dealing with them as well.
The convenience of a smaller bank, with a competitive interest rate on my personal loan makes it a definitely my first choice for any new bank accounts I would open in the future.
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Terms from 2 to 7 years. Representative example: a 5 year $30,000 loan at 5.95% would cost $34,757.21 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 6.39% would cost $35,126.40 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.40% would cost $34,449.07 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.75% would cost $35,190.18 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 5.49% would cost $34,373.78 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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