The entire banking experience with Up is so good. Every time I have had a concern I swipe the app to the left and it brings up a chat box to speak directly with an Up support member. Someone responds so fast and it operates like a persistent instant message chat service. I've reported a bug using this feature and someone responded and they released an app update in under a week specifically fixing that bug. They have zero fees on anything it seems. I love this bank. The only downside is the fact that there are no physical branches, so I'm not sure how to deposit cash into my account. I tend to just transfer to it using another account anyways. I've referred countless family and friends to Up and they all have had a similar amazing experiences. 10/10 - keep up the good work.
Great rates, incredible app, and awesome service. Only downside is there is no-one to call if you need assistance, you have to send a message through their app - however their response times are good so it's not make or break for me!
I like this bank as it suits my needs, its easy to use and fun format! I like that it has a round up savers account, where it rounds up your everyday purchases to a whole dollar which goes into your savings account.
The pros: Awesome looking card, a fantastic phone app, integration with Apple and Google Pay, alerts and schedules for when you have upcoming bills, or need to make a regular payment, and it's really easy to keep track of your budget. The cons: No physical locations = no physical ATMs to deposit to. I've had to deposit cash to a different bank and then transfer it to my Up account and from what I've read online, that's what most people do.
I love how easy it is to open and close separate saving accounts. Each transaction lists exactly what the money was spent on and gives you the option to add a round-up option so that every time you spend money, a set amount which you decide, will go into your savings like a money jar.
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