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Virgin Money reviews

Overall rating
5.6/10
Price
6.4/10
Features
6.0/10
Customer service
5.4/10
Convenience
5.3/10
Trust
5.5/10
Based on 278 reviews as rated by the Mozo community.

Recent Virgin Money reviews

  • Virgin Money Virgin Australia Velocity High Flyer Card review

    Overall rating   10 / 10
    Great customer service

    Excellent customer service and excellent bonus point , interest-free and shopping voucher offers.

    Price
    10 / 10
    Features
    8 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Michelle, Victoria, reviewed about 21 hours ago
  • Virgin Money Reward Me Variable Rate Home Loan (Owner Occupier, Principal & Interest, LVR <60%) review

    Overall rating   1 / 10
    Bad Product

    Possibly the most uncompetitve rate on the planet. And on top of that they sell it as a rewards home loan as it comes with frequent flyer points (that you pay $10 a month for) that can hardly use in current environment. The interest rate is close to half a percent higher than other good competitors in the markets. And Virgin unwilling to lower their rates to even come close to that, customer service quite rude about it as well. Just a bad product in general. Sign up for it if you just want to pay more for a home loan with bad customer service.

    Price
    1 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Sue, New South Wales, reviewed 5 days ago
  • Virgin Money Home Insurance review

    Overall rating   8 / 10
    Professional service over the telephone.

    took out insurance over the telephone, offered incentive to insure with them, competitive premium, good customer service, keen to get me as a customer.

    Price
    8 / 10
    Features
    10 / 10
    Customer service
    9 / 10
    Trust
    9 / 10
    Less
    Bill, Victoria, reviewed 9 days ago
  • Virgin Money Price Saver Comprehensive review

    Overall rating   3 / 10
    Disingenuous and untrustworthy

    Disingenuous in their policy coverage and approach to claim underhanded. Multiple contacts to progress claim and still awaiting outcome. The conduct of the assessor will result in moving policies elsewhere, which in the long run will cost the company more.

    Price
    9 / 10
    Features
    1 / 10
    Customer service
    6 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Boyo, Queensland, reviewed 21 days ago
  • Virgin Money Debit Card review

    Overall rating   8 / 10
    A debit card with awards features of a credit card

    The Velocity Frequent Flyer is a debit card which can be used to make purchases within Australia as well as overseas as long as it is one of the supported currencies foreign currencies. In addition you can get velocity rewards points on purchases locally for every $2 Australian Dollars spent or overseas for every transaction equivalent to $1 Australian. Therefore it combines the ease and convenience of an every day debit card, with the functions of a prepaid travel card in addition to the already multi award winning Velocity Frequent Flyer rewards program.

    Price
    10 / 10
    Features
    9 / 10
    Customer service
    8 / 10
    Convenience
    7 / 10
    Trust
    9 / 10
    Less
    Paul, Queensland, reviewed almost 5 years ago
  • Virgin Money Travel Insurance review

    Overall rating   10 / 10
    Perfect

    Good organisation, very dependable too.

    Price
    10 / 10
    Trust
    10 / 10
    Less
    Jessica, New South Wales, reviewed over 5 years ago
  • Virgin Money Savings Account review

    Overall rating   3 / 10
    Go somewhere more modern

    Slow, clunky, outdated, insecure security questions that everyone in my family knows the answer to. Money transfers take forever even though supposed to be instant, charges for transferring. Old fashioned, annoying outdated website.

    Price
    5 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    2 / 10
    Less
    Paul, Tasmania, reviewed about 6 years ago
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