Virgin Money reviews

I have been dealing with Virgin Money with ease and the staff have always been friendly and helpful. When things got a bit hard to meet payment, they were great at providing me with other alternatives. I highly rate their customer service.

Price   10 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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The Velocity Frequent Flyer is a debit card which can be used to make purchases within Australia as well as overseas as long as it is one of the supported currencies foreign currencies. In addition you can get velocity rewards points on purchases locally for every $2 Australian Dollars spent or overseas for every transaction equivalent to $1 Australian. Therefore it combines the ease and convenience of an every day debit card, with the functions of a prepaid travel card in addition to the already multi award winning Velocity Frequent Flyer rewards program.

Price   10 / 10

Features   9 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   9 / 10

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Pros: Cheaper, great claims process

Price   7 / 10

Features   4 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   7 / 10

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My household had been with another insurer since 2006. We just decided to switch to Virgin's "home and contents" insurance. I am happy because they are cheaper than our previous policy.

Price   8 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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Good organisation, very dependable too.

Price   10 / 10

Features   -1 / 10

Customer service   -1 / 10

Convenience   -1 / 10

Trust   10 / 10

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Slow, clunky, outdated, insecure security questions that everyone in my family knows the answer to. Money transfers take forever even though supposed to be instant, charges for transferring. Old fashioned, annoying outdated website.

Price   5 / 10

Features   1 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   2 / 10

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They offer very competitive interest rates and fees; easy to use online systems; better than other banks with information and over the phone assistance. Have never had anything that I can complain about with Virgin Money in over seven years of being with them.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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