I stopped using the card and had like $10 owed. I thought I payed it off, but apparently I still owed like $2 because of interest, so they charged me a $30 late fee... which they also charged interest on. This was during the peak of the pandemic in Australia. I thought a $30 late fee over petty $2 during a global pandemic was a bit greedy. Resentfully I made the payment, which apparently only went to the account keeping fees, which meant I didn't pay the amount owed, so another $30 was due. I was so confused so I payed all the ridiculous fees plus the interest on their fees and the account fees and tried to close the account. But then they wouldn't let me close it because the account was in credit? Meanwhile they are charging me account keeping fees because they kept my account open. Anyway, I would have let this go... but I've just found out that the situation has totally destroyed my otherwise perfect credit score over the initial $2. BE VERY CAREFUL!
More Virgin Money credit card customer reviewsTried to open a Virgin Money Boost Saver account. After providing my details find out you can only use with mobile app. I am a senior and only have basic phone. This is the first bank I have ever come across that doesn't have a banking website where you can login to.
More Virgin Money bank account customer reviewsThey are dodgy as they come gift card scam to lure customers in don't trust this dodgy insurer.
More Virgin Money car insurance customer reviewsThis insurance is acceptable and amazing value, however, it would be better if they can compensate more belongings in the house.
More Virgin Money home insurance customer reviewsThis is the my first experience.
Possibly the most uncompetitve rate on the planet. And on top of that they sell it as a rewards home loan as it comes with frequent flyer points (that you pay $10 a month for) that can hardly use in current environment. The interest rate is close to half a percent higher than other good competitors in the markets. And Virgin unwilling to lower their rates to even come close to that, customer service quite rude about it as well. Just a bad product in general. Sign up for it if you just want to pay more for a home loan with bad customer service.
More Virgin Money home loan customer reviewsThe Velocity Frequent Flyer is a debit card which can be used to make purchases within Australia as well as overseas as long as it is one of the supported currencies foreign currencies. In addition you can get velocity rewards points on purchases locally for every $2 Australian Dollars spent or overseas for every transaction equivalent to $1 Australian. Therefore it combines the ease and convenience of an every day debit card, with the functions of a prepaid travel card in addition to the already multi award winning Velocity Frequent Flyer rewards program.
More Virgin Money debit card customer reviewsGood organisation, very dependable too.
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