Customer service is top with Virgin even though they seem to have offshore call centres. When I’ve had unauthorised use of my card they have taken immediate action and rectified it twice. I feel secure using my card with purchases.
Customer service is top with Virgin even though they seem to have offshore call centres. When I’ve had unauthorised use of my card they have taken immediate action and rectified it twice. I feel secure using my card with purchases.
Nazanin, New South Wales, reviewed 16 days ago
Virgin Money
Low Rate Card
I received an excellent rate however had to push to get it. Customer service is excellent however the online banking system could be improved as I can’t change things without having to call and speak to someone for example.
I received an excellent rate however had to push to get it. Customer service is excellent however the online banking system could be improved as I can’t change things without having to call and speak to someone for example.
Jess, Victoria, reviewed about 1 month ago
A pro is that their pricing is extremely competitive. A con is that unlike some other insurers, they don't offer discounts to your premium If you take extra safety precautions. For example installing security cameras in common areas, or having...
A pro is that their pricing is extremely competitive. A con is that unlike some other insurers, they don't offer discounts to your premium If you take extra safety precautions. For example installing security cameras in common areas, or having fire extinguishers and fire blankets will have zero impact on your Virgin money premiums.
Victor, New South Wales, reviewed 3 months ago
Like anything all providers are similar
Like anything all providers are similar
Brett, New South Wales, reviewed over 2 years ago
The Velocity Frequent Flyer is a debit card which can be used to make purchases within Australia as well as overseas as long as it is one of the supported currencies foreign currencies. In addition you can get velocity rewards points on purchases...
The Velocity Frequent Flyer is a debit card which can be used to make purchases within Australia as well as overseas as long as it is one of the supported currencies foreign currencies. In addition you can get velocity rewards points on purchases locally for every $2 Australian Dollars spent or overseas for every transaction equivalent to $1 Australian. Therefore it combines the ease and convenience of an every day debit card, with the functions of a prepaid travel card in addition to the already multi award winning Velocity Frequent Flyer rewards program.
Paul, Queensland, reviewed over 3 years ago
Good organisation, very dependable too.
Good organisation, very dependable too.
Jessica, New South Wales, reviewed over 4 years ago
Slow, clunky, outdated, insecure security questions that everyone in my family knows the answer to. Money transfers take forever even though supposed to be instant, charges for transferring. Old fashioned, annoying outdated website.
Slow, clunky, outdated, insecure security questions that everyone in my family knows the answer to. Money transfers take forever even though supposed to be instant, charges for transferring. Old fashioned, annoying outdated website.
Paul, Tasmania, reviewed almost 5 years ago
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