Excellent customer service and excellent bonus point , interest-free and shopping voucher offers.
Possibly the most uncompetitve rate on the planet. And on top of that they sell it as a rewards home loan as it comes with frequent flyer points (that you pay $10 a month for) that can hardly use in current environment. The interest rate is close to half a percent higher than other good competitors in the markets. And Virgin unwilling to lower their rates to even come close to that, customer service quite rude about it as well. Just a bad product in general. Sign up for it if you just want to pay more for a home loan with bad customer service.
took out insurance over the telephone, offered incentive to insure with them, competitive premium, good customer service, keen to get me as a customer.
Disingenuous in their policy coverage and approach to claim underhanded. Multiple contacts to progress claim and still awaiting outcome. The conduct of the assessor will result in moving policies elsewhere, which in the long run will cost the company more.
The Velocity Frequent Flyer is a debit card which can be used to make purchases within Australia as well as overseas as long as it is one of the supported currencies foreign currencies. In addition you can get velocity rewards points on purchases locally for every $2 Australian Dollars spent or overseas for every transaction equivalent to $1 Australian. Therefore it combines the ease and convenience of an every day debit card, with the functions of a prepaid travel card in addition to the already multi award winning Velocity Frequent Flyer rewards program.
Slow, clunky, outdated, insecure security questions that everyone in my family knows the answer to. Money transfers take forever even though supposed to be instant, charges for transferring. Old fashioned, annoying outdated website.
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