Great card to get Virgin Frequent Flyer points. Customer service is reliable and never a queue on the phone. Easy to use overseas and accepted everywhere. Shame about the annual fee.
I received an excellent rate however had to push to get it. Customer service is excellent however the online banking system could be improved as I can’t change things without having to call and speak to someone for example.
A pro is that their pricing is extremely competitive. A con is that unlike some other insurers, they don't offer discounts to your premium If you take extra safety precautions. For example installing security cameras in common areas, or having fire extinguishers and fire blankets will have zero impact on your Virgin money premiums.
Like anything all providers are similar
The Velocity Frequent Flyer is a debit card which can be used to make purchases within Australia as well as overseas as long as it is one of the supported currencies foreign currencies. In addition you can get velocity rewards points on purchases locally for every $2 Australian Dollars spent or overseas for every transaction equivalent to $1 Australian. Therefore it combines the ease and convenience of an every day debit card, with the functions of a prepaid travel card in addition to the already multi award winning Velocity Frequent Flyer rewards program.
Slow, clunky, outdated, insecure security questions that everyone in my family knows the answer to. Money transfers take forever even though supposed to be instant, charges for transferring. Old fashioned, annoying outdated website.
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