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Virgin Money reviews

Virgin Money
Virgin Money overall rating

(as rated by the Mozo community)

5.8 / 10

based on 257 reviews

 

Price

Features

Customer service

Convenience

Trust

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Latest Virgin Money reviews

Virgin Money

Virgin Money Low Rate Card Low Rate Card review

Overall rating   9 / 10

They take care of their customers.

Customer service is top with Virgin even though they seem to have offshore call centres. When I’ve had unauthorised use of my card they have taken immediate action and rectified it twice. I feel secure using my card with purchases.

Full review

Customer service is top with Virgin even though they seem to have offshore call centres. When I’ve had unauthorised use of my card they have taken immediate action and rectified it twice. I feel secure using my card with purchases.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

Less

Nazanin, New South Wales, reviewed 16 days ago

Virgin Money

Virgin Money Special Offer Reward Me Fixed Rate Home Loan (Owner Occupier, LVR<80%, 300k+) Reward Me Fixed Rate Home Loan review

Overall rating   9 / 10

Great customer service.

I received an excellent rate however had to push to get it. Customer service is excellent however the online banking system could be improved as I can’t change things without having to call and speak to someone for example.

Full review

I received an excellent rate however had to push to get it. Customer service is excellent however the online banking system could be improved as I can’t change things without having to call and speak to someone for example.

    Price   9 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   9 / 10

Less

Jess, Victoria, reviewed about 1 month ago

Virgin Money

Virgin Money Home Insurance review

Overall rating   6 / 10

Poor underwriting but competitive pricing

A pro is that their pricing is extremely competitive. A con is that unlike some other insurers, they don't offer discounts to your premium If you take extra safety precautions. For example installing security cameras in common areas, or having...

Full review

A pro is that their pricing is extremely competitive. A con is that unlike some other insurers, they don't offer discounts to your premium If you take extra safety precautions. For example installing security cameras in common areas, or having fire extinguishers and fire blankets will have zero impact on your Virgin money premiums.

    Price   6 / 10

    Features   5 / 10

    Customer service   6 / 10

    Trust   7 / 10

Less

Victor, New South Wales, reviewed 3 months ago

Virgin Money

Virgin Money Car Insurance review

Overall rating   5 / 10

All providers seem similar to me

Like anything all providers are similar

Full review

Like anything all providers are similar

    Price   5 / 10

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Brett, New South Wales, reviewed over 2 years ago

Virgin Money

Virgin Money Debit Card review

Overall rating   8 / 10

A debit card with awards features of a credit card

The Velocity Frequent Flyer is a debit card which can be used to make purchases within Australia as well as overseas as long as it is one of the supported currencies foreign currencies. In addition you can get velocity rewards points on purchases...

Full review

The Velocity Frequent Flyer is a debit card which can be used to make purchases within Australia as well as overseas as long as it is one of the supported currencies foreign currencies. In addition you can get velocity rewards points on purchases locally for every $2 Australian Dollars spent or overseas for every transaction equivalent to $1 Australian. Therefore it combines the ease and convenience of an every day debit card, with the functions of a prepaid travel card in addition to the already multi award winning Velocity Frequent Flyer rewards program.

    Price   10 / 10

    Features   9 / 10

    Customer service   8 / 10

    Convenience   7 / 10

    Trust   9 / 10

Less

Paul, Queensland, reviewed over 3 years ago

Virgin Money

Virgin Money Travel Insurance review

Overall rating   10 / 10

Perfect

Good organisation, very dependable too.

Full review

Good organisation, very dependable too.

    Price   10 / 10

    Trust   10 / 10

Less

Jessica, New South Wales, reviewed over 4 years ago

Virgin Money

Virgin Money Savings Account review

Overall rating   3 / 10

Go somewhere more modern

Slow, clunky, outdated, insecure security questions that everyone in my family knows the answer to. Money transfers take forever even though supposed to be instant, charges for transferring. Old fashioned, annoying outdated website.

Full review

Slow, clunky, outdated, insecure security questions that everyone in my family knows the answer to. Money transfers take forever even though supposed to be instant, charges for transferring. Old fashioned, annoying outdated website.

    Price   5 / 10

    Features   1 / 10

    Customer service   1 / 10

    Convenience   1 / 10

    Trust   2 / 10

Less

Paul, Tasmania, reviewed almost 5 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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