Slow, clunky, outdated, insecure security questions that everyone in my family knows the answer to. Money transfers take forever even though supposed to be instant, charges for transferring. Old fashioned, annoying outdated website.
It took Virgin Money 2 months to finally open my saver account! And after they did, I deposited $10 to verify my account and they LOST IT! When you call customer service, you talk to someone in an Indonesian call centre who says "I'm sorry, but I can't find your account on my system." And to top it off, in my online Virgin bank user area, when I click transfer money, it says "I'm sorry, this feature is only available to Virgin Money credit card customers.' What! Do yourself a favour and stay away from Virgin money. And a bit of advice to Virgin: Stick to Flying Planes! And thanks Mozo for keeping Aussie's safe!!!!
Stay away! I spend 2 months trying to open a saver account, over 10 phone calls later they only opened the account in my name and not my wife's name as well. And they lost the $1 activation deposit, and when I ask about that, they say they don't have a record of my account!!! Oh yeah, and when I go to transfer money out of the account, it says that feature is only available to Virgin credit card customers. I have now switched to AMP, my account was opened in 2 days.
Have spent the past 4 weeks just trying to open a virgin online saver account (and, yes, I am very familiar with the procedure - have opened two other online accounts recently without any problems). After numerous phone calls (to a call centre - no joy there), and emails (to which I get no reply whatsoever) will give it a miss. If opening an account is this troublesome, do not fancy my chances of good service once I do have an account.
Virgin Money provide a great online savings account that you can just set and forget. I only use their online account for nest egg savings so that I can't see the money when I log into my everyday bank accounts and the money just piles up in there. Their interest rate could be better but I'm happy with my "stealth" savings account nevertheless.
I was duped into signing up with Virgin Money based on a promotion that they were running where if you saved $1000 a month for three months then you received $50. The interest rate that was offered as a bonus rate at the same time was quite competitive so I signed up and also signed up to the automatic savings plan. The automatic savings plan never kicked in - so I failed to meet the criteria for the $50. I also lost my pin letter and despite several calls to customer support it took about 6 weeks to get a new one. So far closing this account has been the worst customer service I have ever experienced. I requested this online because you cannot do it over the phone - I was then advised about a week later that my account was inactive so I had to transfer a dollar to reactivate it. I was advised when this cleared (within 3 days) I would be called and then my account would be closed. I was not however called - so after a week I called - only to be told that again I cannot close this over the phone so I need to submit another request online. Virgin money customer service staff have no authority to do anything it appears on your account and sadly while they offer to help there seems to be nothing that they can actually do. From my personal experience I would say that the entire structure of this product offering is flawed and the customer service bundled with it is extremely frustrating to navigate. Pro's: None Con's: Product offered Poor Customer Service Website Security Procedures Back End Systems
Pro: High interest rate Con: Non-user friendly website, unreliable, false bonus offer, by-the-book customer service I received an email offer to open a Virgin Saver account with competitive interest rate, and a bonus of $50 will be given if I deposited min $1000 per month for 3 consecutive months before 29 Feb 2012. So I opened the account in Nov 2011 and even went further convincing my spouse to open one as well. The bonus was promised to be credited by end of Mar 2012, but no bonus comes into our accounts until mid Apr. So I called, and the Customer Service courteously told me that their back office was closed already, so she would get them check and credit the bonus within 3-5 working days. No news and no bonus came, so I called again 10 days later. The CS said she would ask their team to investigate and I could get the outcome within a week. Still no one called, so I rang again. At first the CS said that the promotion ended on 31 October, but after I mentioned that I had the promotion print-out showing that it ended on 30 Nov, she said she would check again. She came back telling me that the result of their "thorough investigation" was that I was not eligible for the bonus. There is no further explanation why, the result was simply "not eligible". I am disappointed to say the least. Three phone calls, zero call back, zero bonus and zero explanation why. I have followed the requirements for the bonus -- opened the account within the promotion period, and deposited the minimum amount for 3 consecutive months before 29 Feb. So I am eligible for the bonus. I decided to close the account, also my spouse's, and will not consider an offer from Virgin Money anymore.
Where to start... these guys are the worst! Signing up to their savings account was a nightmare. They send you 3 postal letters, each containing a secret pin number which arrived spaced out in 3 weeks. You need all these pins to activate your account. Their savings promotion is a scam, they promised $50 bonus if you deposited a minimum of $1000 per month for 4 months. The bonus never came... Now I'm trying to close my account and withdraw all my funds, it's been 4 weeks and still cannot get a resolution. The worst thing about all this is their customer service, in which they have none. No matter how many emails or phone calls you leave them they always seem to surprise you and leave you in the dark. One email was replied addressed to Kristine, my name is not Kristine, which makes me think they just copy and paste replies. Trust you money elsewhere people, if you ever want to see it again.
Attracted by their rates with on line saver. Sudden rate changes and no notification of what rate I am getting on my savings on their website. No messages in their message section of website showing changes in rates. Deceptive and not to be trusted. This doesnt mean your money is not safe as it still is gov guaranteed until feb 2012 There are much better more reliable and transparent banks to deal with
Citibank resellers. Avoid. Everything that's terrible about Citibank without actually being a recognized bank. Only reason to bank with them is to take advantage of limited special offers or cash bonuses for opening accounts. After you've claimed that, take all the money out and run away!
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Bonus rate for the first 4 months from account opening on the first $250,000 deposited. For new Saver customers only.
Grow your balance by $200 or more and make no more than one withdrawal in the month.
Deposit $1,000 into a CUA transaction account from external source in the month.
Bonus rate for the first 4 months from account opening
Bonus interest only applies on funds held in linked USaver account if $200 deposited into either account in the month from an external source.
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