I like the Westpac bank for the customer satisfaction and ease of information available, the staff could not do more for Myself and I have spoken to other Westpac customers and they have said the same, I intend to apply for more loans from Westpac Bank in the future.
It was my first loan and the process and requirements were explained very thoroughly and if needed, the support was there. The Westpac team is very helpful and although their interest rates aren't the best, its reassuring to know that if I am uncomfortable with any of their services, there is no doubt that it will be solved.
It's a big bank, you have to push uphill sometimes
They have been helpful with a payment holiday during maternity leave, but it took many calls to reach the point where they understood our needs, over the years there have been many admin errors requiring repeated follow up to reset repayment rates.
When I took this product out they had to compete against 2 other parties and they beat them in value and customer service, and I have reviewed this 4 times in the last 2 years, they still are totally competitive in the market place.
Westpac is the bank for me. Reliable, trustworthy, honest, friendly and very convenient. I've always chosen Westpac in relation to finances and I will continue to do so because they have always assisted me as best they can with nothing but a smile and terrific customer service.
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Car loan comparisons on Mozo - rates updated daily
New Car Loan
Including Demo, Fixed, Secured
5.22% p.a.based on $30,000 over 5 years
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 4.67% would cost $34,096.76 including fees.
*The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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