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Great Southern Bank is an alternative to the big banks, offering financial, health and insurance solutions to over 500,000 Aussies. As a mutual, it's run by members for members, and reinvests in making its service better for customers and supporting local communities.
Among its banking product suite, Great Southern Bank offers a range of home loans, personal loans, credit cards, savings accounts.
Plus it won a 2023 Mozo Experts Choice Award for best Everyday & Savings Bank of The Year and Exceptional Everyday Account.
Your selected bank accounts
You call them up and they sound like they dont want to be at work Minimum features
Not enough branches or tela machines
Great southern bank have been consistently good for our banking needs over the past 15 years. Simplicity in opening accounts and accessing new products. Competitive rates and mortgage products and great customer service
I like grest southern Bnk for there excellent service shen i ring to complain or congradulate always helpful and polite
I was locked out of my account for over a week and no one wanted or said they could assist. When I threatened to close the account I was sent a secure message with the account closure form. No a sorry or kiss my ass.
Stay away from GSbank as far as possible Runaway from great south bank as far and as fast as possible , they treat customers as scammer . They hold your money for however long. Once your money is in this bank , it is not yours . Banks are tough these days , but this one is by far the worst . My father passed away , I wanted to send 50k to an India reputable legit charity trust account for my fathers funeral praying service as my own culture and religion choice . Called customer Service , the nice support had to ask me the purpose and remind me scam risk before increase my payment limit which is fair . Second day , I was required to call fraud team , talked to Annal(unsure of spelling ) . Got asked dozens of private offensive questions such as What for? Who to send to Who are they When did I know them How did I know them Do I know all of them How long have I been with them How do I communicate with them Why did I open account with this bank What happed to my other bank … ……. I gave full authentic detailed answers, I offered to go to the branch to get myself verified . I offered to make a statuary declaration, if anything is wrong , I am full responsible and not after the bank . I gave them the name of the charity leader , there is phone number for the charity for them to check up on the form .the Guru is widely known and easily googled . After 54 min questioning , they did not want to send the fund . I can’t delay my father’ funeral praying service payment , the charity is kind enough to do it without getting paid , but it is wrong to take a free ride for the very critical process for my fathers soul . I asked them to cancel the transfer and send the fund back to my account asap if they can’t transfer it . And unblock my account . She told me it takes up to 1-2 business days for the fund to be back . My account can not be unblocked , it is subject to further review . After nearly an hour questioning , I cried and asked what’s wrong with me spending my own money for my dead father’s funeral praying service , she hung me up . Now it’s one full week, my fund is not back . Customer service and branch staff are understanding and trying to help , but they couldnt help . Apparently, great south bank fraud team made sure some one must be scammer . They believe it is me or my monastery . I took my Govermemt job payslip , bank account savings to the branch . I am not scammer , my compassionate charity is pure and innocent . If someone has to be fraud and scammer in this process , it’s you Ms Annal , it is your fraud team , it’s great south bank . You don’t transfer the fund , you don’t refund the fund . You are too incompetent to know your real people , real customer . You treat your customer as scammer . Your system is incompetent to provide the service . So much stress for the process , it’s more painful to write it but I do it for all ppl to see so that no one falls into your trap again . Just saw their reply , they say it is for me safety , same smell as for your health , you shall be locked down , not going to work ,not going shopping , not see your sick and dead family . Watch out ppl, if you don’t want your money to be secured by them 100% , not be able to send ,use , access, do Not come near them . (Updated 18/12/24) Frontline staff are nice from counter to call center . Nice young fellows to open account and answer questions . However , the system bites. They choke your throat .My father passed away , and sending 50k to India charitable trust account for spiritual praying funeral service . It is an organisation which I am with for 20 years .They regard it as scam got my fund held and my account blocked . After I called them and anwered heir dozens of private offensive questions , they need to keep blocking my account until further review. I tried my best to keep patient and polite for over 50 min and gave all factual details and still got told for further review . Could not hold any longer , did raise my volume questioning “what review we need for me spending my own money for my dead father .” I got hung up. We need the fund urgently . They don’t send it ,they don’t unblock my account .Stay away from GSbank as far as possible(13/12/24)
I had a major stroke put me and my family out homeless and starting with my family again this week
I love my bank because they have great customer service, low fees, high interest for savings and the ability to open lots of accounts which are super easy to manage
I have being with this bank for a long time and they do not charge any fees for the account I use.
Excellent customer service and features like a home loan offset make Great Southern Bank a good choice. Not many physical branches, but the excellent website and telephone customer service more than makes up for that, phone staff are Australia based and both helpful and knowledgable.
^See information about the Mozo Experts Choice Bank Account Awards
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