7.3 / 10

based on 22792 reviews as rated by Mozo community

Westpac home insurance

One of the big four, Westpac is Australia's first bank and oldest company of all the banking organisations. Established in 1817 as the Bank of New South Wales, Westpac have an important role for the more than 200 years, helping Australians succeed.

Westpac Home Insurance covers your home and belongings in case of storms, floods, fire, theft and more. Apply and quote your Home insurance online and you could save up to 25% off your bill.

Westpac offers the following home insurance

Rates and fees verified as correct at 26 February, 2021. Other information correct at the time of writing. Advertiser disclosure.

Product Main Events covered Monthly payments cost extra Underinsurance protection New for old replacement  
Essential Care Residential
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

No

Yes

Up to 10% of sum insured

Yes

Essential Care Residential
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

No

Yes

Up to 5% of sum insured

Yes

Essential Care Residential (Home & Contents)
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

No

Yes

Up to 10% of building sum insured

Yes

Premier Care Residential
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

No

Yes

Up to 30% of sum insured

Yes

Premier Care Residential
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

No

Yes

Up to 20% of sum insured

Yes

Premier Care Residential (Home & Contents)
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

No

Yes

Up to 30% of building sum insured

Yes

Quality Care Residential
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

No

Yes

Up to 20% of sum insured

Yes

Quality Care Residential
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

No

Yes

Up to 10% of sum insured

Yes

Quality Care Residential (Home & Contents)
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

No

Yes

Up to 20% of building sum insured

Yes

How is Westpac home insurance rated?

Mozo users have rated Westpac home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of home-insurances
Westpac home insurance
Overall
8.0/10
Value for money
Policy coverage
Customer service
Claims handling
Trust

161 Reviews

Recent Westpac home insurance reviews

Westpac Home & Contents Insurance review
Overall 7/10
Need more efficient call service. Felt let-down.

The product (insurance) itself is money worthy. The only complaint I have is customer service through phone. The wait was too lengthy and when the phone was passed on to another officer, the message was not relayed and was hung up just like that, making you look like a fool hanging on to the phone for 40 min with no one listening to you.

Read full review

The product (insurance) itself is money worthy. The only complaint I have is customer service through phone. The wait was too lengthy and when the phone was passed on to another officer, the message was not relayed and was hung up just like that, making you look like a fool hanging on to the phone for 40 min with no one listening to you.

Value for money
9/10
Policy coverage
10/10
Customer service
10/10
Claims handling
6/10
Trust
8/10
Less
Flora, Western Australia, reviewed 28 days ago
Westpac Home & Contents Insurance review
Overall 10/10
Very good.

I like to use Westpac as they are very helpful and competitive.

Read full review

I like to use Westpac as they are very helpful and competitive.

Value for money
10/10
Policy coverage
10/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Bradley, Queensland, reviewed 2 months ago
Westpac Home & Contents Insurance review
Overall 8/10
Don’t just choose on price

Costly but you get what you pay for. Good claims history.

Read full review

Costly but you get what you pay for. Good claims history.

Value for money
6/10
Policy coverage
9/10
Customer service
9/10
Claims handling
10/10
Trust
6/10
Less
Brenton, South Australia, reviewed 3 months ago
Westpac Home & Contents Insurance review
Overall 10/10
My insurer - Spectacular!

My insurer is Westpac. The service I have received from Westpac thus far is spectacular! The bank manager set me up and he is an amazing human being. Set up my banking, my insurance and it was like I was out on a coffee with a friend :) Communications are made through phone, email and or arranging to visit the branch. And you're always talking to the same person/people who know you well and every detail of your account. They make it all so easy. I've never received a call from some call centre and talking to someone I don't know.. it's always through the branch near me.. through the same people.. It's like walking into a store, buying what you like and done! it's amazing! I definitely recommend Westpac Caroline Springs (VIC) branch to anyone/everyone, especially those local! There is no time for headaches! There is no time for rude people and bad customer service! And there is no money for being ripped off! Many thanks to Westpac and the Branch Manager.

Read full review

My insurer is Westpac. The service I have received from Westpac thus far is spectacular! The bank manager set me up and he is an amazing human being. Set up my banking, my insurance and it was like I was out on a coffee with a friend :) Communications are made through phone, email and or arranging to visit the branch. And you're always talking to the same person/people who know you well and every detail of your account. They make it all so easy. I've never received a call from some call centre and talking to someone I don't know.. it's always through the branch near me.. through the same people.. It's like walking into a store, buying what you like and done! it's amazing! I definitely recommend Westpac Caroline Springs (VIC) branch to anyone/everyone, especially those local! There is no time for headaches! There is no time for rude people and bad customer service! And there is no money for being ripped off! Many thanks to Westpac and the Branch Manager.

Value for money
10/10
Policy coverage
10/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Maryam, Victoria, reviewed 4 months ago

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