Rates and fees verified as correct at 26 February, 2021. Other information correct at the time of writing. Advertiser disclosure.
| Product | Main Events covered | Monthly payments cost extra | Underinsurance protection | New for old replacement | |
|---|---|---|---|---|---|
| Essential Care Residential |     | No | Yes Up to 10% of sum insured | Yes | |
| Essential Care Residential | | No | Yes Up to 5% of sum insured | Yes | |
| Essential Care Residential (Home & Contents) | | No | Yes Up to 10% of building sum insured | Yes | |
| Premier Care Residential | | No | Yes Up to 30% of sum insured | Yes | |
| Premier Care Residential | | No | Yes Up to 20% of sum insured | Yes | |
| Premier Care Residential (Home & Contents) | | No | Yes Up to 30% of building sum insured | Yes | |
| Quality Care Residential | | No | Yes Up to 20% of sum insured | Yes | |
| Quality Care Residential | | No | Yes Up to 10% of sum insured | Yes | |
| Quality Care Residential (Home & Contents) | | No | Yes Up to 20% of building sum insured | Yes |
Mozo users have rated Westpac home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
161 Reviews
The product (insurance) itself is money worthy. The only complaint I have is customer service through phone. The wait was too lengthy and when the phone was passed on to another officer, the message was not relayed and was hung up just like that, making you look like a fool hanging on to the phone for 40 min with no one listening to you.
Read full reviewThe product (insurance) itself is money worthy. The only complaint I have is customer service through phone. The wait was too lengthy and when the phone was passed on to another officer, the message was not relayed and was hung up just like that, making you look like a fool hanging on to the phone for 40 min with no one listening to you.
I like to use Westpac as they are very helpful and competitive.
Read full reviewI like to use Westpac as they are very helpful and competitive.
Costly but you get what you pay for. Good claims history.
Read full reviewCostly but you get what you pay for. Good claims history.
My insurer is Westpac. The service I have received from Westpac thus far is spectacular! The bank manager set me up and he is an amazing human being. Set up my banking, my insurance and it was like I was out on a coffee with a friend :) Communications are made through phone, email and or arranging to visit the branch. And you're always talking to the same person/people who know you well and every detail of your account. They make it all so easy. I've never received a call from some call centre and talking to someone I don't know.. it's always through the branch near me.. through the same people.. It's like walking into a store, buying what you like and done! it's amazing! I definitely recommend Westpac Caroline Springs (VIC) branch to anyone/everyone, especially those local! There is no time for headaches! There is no time for rude people and bad customer service! And there is no money for being ripped off! Many thanks to Westpac and the Branch Manager.
Read full reviewMy insurer is Westpac. The service I have received from Westpac thus far is spectacular! The bank manager set me up and he is an amazing human being. Set up my banking, my insurance and it was like I was out on a coffee with a friend :) Communications are made through phone, email and or arranging to visit the branch. And you're always talking to the same person/people who know you well and every detail of your account. They make it all so easy. I've never received a call from some call centre and talking to someone I don't know.. it's always through the branch near me.. through the same people.. It's like walking into a store, buying what you like and done! it's amazing! I definitely recommend Westpac Caroline Springs (VIC) branch to anyone/everyone, especially those local! There is no time for headaches! There is no time for rude people and bad customer service! And there is no money for being ripped off! Many thanks to Westpac and the Branch Manager.
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