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Are you considering Qantas as an option for your travel insurance policy? We’ve put together an overview of Qantas’ travel insurance plans, important exclusions to note, and which policy add-ons are available, so you can find out if their plans are what you need for your next trip.

About Qantas

Qantas is an Australia’s largest airline company, which started in 1920 in outback Queensland. After 100 years in the skies, they now also offer a range of insurance products including health, car, home, and travel insurance. Their travel insurance is underwritten by nib Travel Services (Australia) Pty Limited.

Rates and fees verified as correct at 25 January 2022. Other information correct at the time of writing.

Qantas travel insurance policies

Qantas offers domestic travel insurance and international travel insurance policies, with the option to add-on extra cover if you’re going to the snow, for example.

  • Events

  • Limits shown apply

  • Overseas emergency hospital expense

  • Overseas emergency medical assistance

  • Maximum excess

  • Cancellation fees

  • Pay extra for no excess

  • Luggage and personal effects

  • Additional accomodation & travel

  • Emergency companion

  • Resumption of journey

  • Hospital cash allowance

  • Accidental death

  • Permanent disability

  • Loss of income

  • Credit Card fraud and replacement

  • Travellers cheques

  • Travel documents

  • Rental vehicle excess

  • Alternative travel expenses

  • Personal liability

  • Pre existing conditions

  • Asthma

  • Cancer

  • Cardiovascular disease

  • Mental health illness

  • Diabetes

  • Epilepsy

  • High cholesterol

  • High blood pressure

  • Pregnancy

  • Blood thinning medication

  • Activities covered

  • Bungee jumping

  • Conservation work

  • Mountain biking

  • Mountaineering

  • Rock climbing

  • Scuba diving

  • Sky diving

  • Surfing

  • Trekking

  • Snow sports

  • Ocean Cruise

    • International Comprehensive

    • Per person

    • Unlimited

    • Unlimited

    • 100

    • Unlimited

    • Events
    • $15,000

    • Unlimited

    • Unlimited

    • $5,000

    • $6,000

    • $25,000

    • $25,000

    • $12,000

    • $3,000

    • $3,000

    • $3,000

    • $8,000

    • $2,500

    • $3,000,000

    • Pre existing conditions
    • Optional

    • Activities covered
    • Optional

    More info
= Covered = Not covered

Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).


What is included in a Qantas international travel insurance policy?

Qantas offers one international travel insurance policy: the International Comprehensive package. This policy is for travellers up to the age of 69, but there are alternatives available if you contact them for those who are older. This policy is available as a single-trip or multi-trip travel insurance plan. 

But remember: check Mozo’s data fields or the Qantas product disclosure statement (PDS), for details on pay-out limits and general exclusions for specific parts of their International Comprehensive travel insurance policy. 

The International Comprehensive policy may provide benefits for:

Does Qantas travel insurance have COVID-19 cover? 

Qantas does provide cover for COVID-19 related claims, however each benefit is subject to general exclusions, so if you’d like a deeper understanding, check out the PDS. 

Generally speaking, Qantas’ COVID-19 cover may include:

What other optional extras can I add to my Qantas policy?

The optional extras you can add to your policy include the snow sports travel insurance pack and specified item cover. Adding any of these extras will increase the premium you pay, but you won’t be covered for any claims related to them if you don’t. 

Snow sports

Adding the snow travel insurance cover to your policy will cover things like pre-paid ski costs, ski run closure, and hiring replacement snow sports equipment if yours is lost, stolen, or damaged. 

Specified item cover

If you feel the standard limits of the cover amount for certain items aren’t enough, you can pay an extra premium to cover them for what they’re worth. The increased cover amount will be capped at $6,000, and the total extra coverage amount can’t exceed $15,000 for all items. You’ll need proof of the item’s value, and it won’t take into account depreciation.

Are pre-existing medical conditions covered under Qantas’ travel insurance?

If you have a pre-existing medical condition, then you may be automatically covered for it under the Qantas International Comprehensive policy. They have a list of medical conditions which they automatically cover in their PDS, but some have additional criteria which have to be met for cover to be automatic. If you have a pre-existing condition, and you wish to be covered for it, you must notify the provider when you’re applying for your policy. 

Some of the pre-existing conditions which are automatically included are:

If your pre-existing condition isn’t automatically covered, then you may be able to apply for specific condition coverage by getting a medical assessment and paying an extra premium. 

What exclusions are there to look out for in a Qantas travel insurance policy? 

There are a few exclusions to look out for in this policy. These include:

What do I do if there’s an emergency during my trip? 

If there’s an emergency, contact nib International Assistance (Qantas’ insurance underwriter), through the following contact details:

How do I make a claim with Qantas travel insurance?

Claims with Qantas travel insurance can be lodged 24/7, either via email, or through the post. You will need supporting documentation that’s related to your claim, like police reports or hospital bill invoices. Download a claim form from the Qantas website, which will have instructions on what you need to do. 

If you need to post your claims form and supporting documentation, address it to:

nib Travel Claims

PO Box A975

Sydney South NSW 1235

Australia 

If you have enquiries about making a claim, you can call them on 1300 783 146.

How is Qantas rated for its travel insurance policies?

There’s lots to love about taking out a travel insurance policy through Qantas with so many unlimited features but the cover you get isn’t the only thing you should consider. You’ll also want to ensure Qantas offers the goods when it comes to its customer service by reading reviews below.

Qantas travel insurance
8.2

Overall 8.2

8.0

Value for money

7.0

Policy coverage

10.0

Customer service

8.2

Trust

20 Reviews

Recent Qantas travel insurance customer reviews Recent Qantas travel insurance customer reviews

Qantas logo

Qantas Travel Insurance review

Overall rating   9 / 10

Quick, easy, reliable.

It's quick and easy to book with your flights, love the customer service and very reliable.

Full review

It's quick and easy to book with your flights, love the customer service and very reliable.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Trust   10 / 10

Less

Bear, Victoria, reviewed 10 months ago

Qantas logo

Qantas Travel Insurance review

Overall rating   10 / 10

Qantas does their best- they look after customers

Excellent travel insurance and you earn points to upgrade to business class.

Full review

Excellent travel insurance and you earn points to upgrade to business class.

    Value for money   10 / 10

Less

Michael, Queensland, reviewed almost 5 years ago

Qantas logo

Qantas Travel Insurance review

Overall rating   7 / 10

Equally competitive premiums and customer service.

Qantas are generally good with most travel concerns, even for a known or unknown, your flight gets cancelled, if you have Qantas travel cover, they will look after any occurring costs, extra stay in Hotel accommodation in any country outside...

Full review

Qantas are generally good with most travel concerns, even for a known or unknown, your flight gets cancelled, if you have Qantas travel cover, they will look after any occurring costs, extra stay in Hotel accommodation in any country outside Australia. Keep your travel ticket extended to the next available flight.

    Value for money   7 / 10

    Trust   7 / 10

Less

Mr, Western Australia, reviewed over 6 years ago

Qantas logo

Qantas Travel Insurance review

Overall rating   7 / 10

Gio

One tip shop around before you make a decision.

Full review

One tip shop around before you make a decision.

    Value for money   4 / 10

    Trust   7 / 10

Less

Carla, New South Wales, reviewed over 6 years ago

Qantas logo

Qantas Travel Insurance review

Overall rating   7 / 10

excellent

Excellent

Full review

Excellent

    Value for money   10 / 10

    Trust   9 / 10

Less

Jody, New South Wales, reviewed over 6 years ago

Hide reviews

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Getting a quote for Qantas travel insurance:

There are two ways you can get a quote from Qantas - when you’re buying flights Qantas will display the travel insurance costs in the add on section or alternatively you can fill in your details online - e.g travel dates, destination/s, number of people travelling and age.