What is included in a Qantas international travel insurance policy?
Qantas offers one international travel insurance policy: the International Comprehensive package. This policy is for travellers up to the age of 69, but there are alternatives available if you contact them for those who are older. This policy is available as a single-trip or multi-trip travel insurance plan.
But remember: check Mozo’s data fields or the Qantas product disclosure statement (PDS), for details on pay-out limits and general exclusions for specific parts of their International Comprehensive travel insurance policy.
The International Comprehensive policy may provide benefits for:
Medical expenses (including cash in hospital and post-hospital accommodation)
Accidental death and permanent disability
Medical evacuation and repatriation
Cancellation or holiday deferment costs
Loss of Qantas or rewards points
Emergency travel or accommodation arrangements
Resumption of journey
Internet and telephone call expenses
Rental vehicle excess and returns
Home and contents insurance back home
Loss of income
Domestic services, child care, and pet boarding costs
Luggage and personal effects
COVID-19 travel costs
Does Qantas travel insurance have COVID-19 cover?
Qantas does provide cover for COVID-19 related claims, however each benefit is subject to general exclusions, so if you’d like a deeper understanding, check out the PDS.
Generally speaking, Qantas’ COVID-19 cover may include:
Trip cancellations due to you or a member of your travelling party being diagnosed with COVID-19
Trip cancellations due to a close relative or business partner being diagnosed with COVID-19
Additional travel and alternative accommodation if your pre-booked accommodation is closed for cleaning following a COVID-19 case
Denied boarding cover if you’re suspected of being infected with COVID-19 (including additional accommodation, travel, and meal expenses)
Mandatory quarantine due to a confirmed close contact with a case (including additional accommodation, travel arrangements, in-room entertainment, and meal expenses)
Child care costs if you are unable to look after your dependent children due to a confirmed COVID-19 infection
What other optional extras can I add to my Qantas policy?
The optional extras you can add to your policy include the snow sports travel insurance pack and specified item cover. Adding any of these extras will increase the premium you pay, but you won’t be covered for any claims related to them if you don’t.
Adding the snow travel insurance cover to your policy will cover things like pre-paid ski costs, ski run closure, and hiring replacement snow sports equipment if yours is lost, stolen, or damaged.
Specified item cover
If you feel the standard limits of the cover amount for certain items aren’t enough, you can pay an extra premium to cover them for what they’re worth. The increased cover amount will be capped at $6,000, and the total extra coverage amount can’t exceed $15,000 for all items. You’ll need proof of the item’s value, and it won’t take into account depreciation.
Are pre-existing medical conditions covered under Qantas’ travel insurance?
If you have a pre-existing medical condition, then you may be automatically covered for it under the Qantas International Comprehensive policy. They have a list of medical conditions which they automatically cover in their PDS, but some have additional criteria which have to be met for cover to be automatic. If you have a pre-existing condition, and you wish to be covered for it, you must notify the provider when you’re applying for your policy.
Some of the pre-existing conditions which are automatically included are:
Carpal Tunnel syndrome
Diabetes (type I & II)
If your pre-existing condition isn’t automatically covered, then you may be able to apply for specific condition coverage by getting a medical assessment and paying an extra premium.
What exclusions are there to look out for in a Qantas travel insurance policy?
There are a few exclusions to look out for in this policy. These include:
If you’re 70 years or older
Loss of enjoyment
Loss caused by criminal conduct on your part
Loss arising from war, civil war, or revolution
Loss arising from government prohibition, regulation, or intervention
Claims relating to a member of your party deliberately injuring themselves, being intoxicated, or consuming drugs
Losses arising from travelling to a Smartraveller ‘Do Not Travel’ destination
What do I do if there’s an emergency during my trip?
If there’s an emergency, contact nib International Assistance (Qantas’ insurance underwriter), through the following contact details:
How do I make a claim with Qantas travel insurance?
Claims with Qantas travel insurance can be lodged 24/7, either via email, or through the post. You will need supporting documentation that’s related to your claim, like police reports or hospital bill invoices. Download a claim form from the Qantas website, which will have instructions on what you need to do.
If you need to post your claims form and supporting documentation, address it to:
nib Travel Claims
PO Box A975
Sydney South NSW 1235
If you have enquiries about making a claim, you can call them on 1300 783 146.