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Are you considering Qantas as an option for your travel insurance policy? We’ve put together an overview of Qantas’ travel insurance policies so you can find out if the coverage could suit your next trip.

About Qantas

Qantas is Australia’s largest airline company, which started in 1920 in outback Queensland. After 100 years in the skies, they now also offer a range of insurance products, including health, car, home, and travel insurance. Their travel insurance is underwritten by AIG Australia Limited.

Cover information and limits in the table below verified as correct at 24 April 2024. Other information correct at the time of writing.

Qantas travel insurance policies

Qantas offers domestic travel insurance and international travel insurance policies, with the option to add-on extra cover if you’re going to the snow, for example.

  • Events

  • Limits shown apply

  • Covid medical cover

  • Covid cancellation cover

  • Overseas emergency hospital expense

  • Overseas emergency medical assistance

  • Maximum excess

  • Cancellation fees

  • Pay extra for no excess

  • Luggage and personal effects

  • Additional accomodation & travel

  • Emergency companion

  • Resumption of journey

  • Hospital cash allowance

  • Accidental death

  • Permanent disability

  • Loss of income

  • Credit Card fraud and replacement

  • Travellers cheques

  • Travel documents

  • Rental vehicle excess

  • Alternative travel expenses

  • Personal liability

  • Pre existing conditions

  • Asthma

  • Cancer

  • Cardiovascular disease

  • Mental health illness

  • Diabetes

  • Epilepsy

  • High cholesterol

  • High blood pressure

  • Pregnancy

  • Blood thinning medication

  • Activities covered

  • Bungee jumping

  • Conservation work

  • Mountain biking

  • Mountaineering

  • Rock climbing

  • Scuba diving

  • Sky diving

  • Surfing

  • Trekking

  • Snow sports

  • Ocean Cruise

    • International Comprehensive

    • Per person

    • Unlimited

    • Unlimited

    • 100

    • Events
    • Unlimited

    • $15,000

    • Unlimited

    • Unlimited

    • $5,000

    • $7,500

    • $25,000

    • $25,000

    • $15,000

    • $3,000

    • $8,000

    • Unlimited

    • $3,000,000

    • Pre existing conditions
    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered
    • Optional

    More info
    • Annual Multi Trip

    • Per person

    • Unlimited

    • Unlimited

    • 100

    • Events
    • Unlimited

    • $15,000

    • Unlimited

    • Unlimited

    • $5,000

    • $7,500

    • $25,000

    • $25,000

    • $15,000

    • $3,000

    • $8,000

    • Unlimited

    • $3,000,000

    • Pre existing conditions
    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered
    • Optional

    More info
= Covered = Not covered

Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).


Does Qantas travel insurance have COVID-19 coverage? 

Qantas does provide cover for COVID-19-related claims, however, each benefit is subject to general exclusions and limits, so if you’d like a deeper understanding, check out the PDS. 

What other optional extras can I add to my Qantas policy?

The optional extras you can add to your policy include the snow sports travel insurance pack and specified item cover. Adding any of these extras will increase the premium you pay, but you won’t be covered for any claims related to them if you don’t. 

Snow sports

Adding the snow travel insurance cover to your policy will cover things like pre-paid ski costs, ski run closure, and hiring replacement snow sports equipment if yours is lost, stolen, or damaged. 

Specified item cover

If you feel the standard limits of the cover amount for certain items aren’t enough, you can pay an extra premium to cover them for what they’re worth. The increased cover amount will be capped at $6,000, and the total extra coverage amount can’t exceed $15,000 for all items. You’ll need proof of the item’s value, and it won’t take into account depreciation.

Are pre-existing medical conditions covered under Qantas’ travel insurance?

If you have a pre-existing medical condition, then you may be automatically covered for it under the Qantas International Comprehensive policy. They have a list of medical conditions which they automatically cover in their PDS, but some have additional criteria which have to be met for cover to be automatic. If you have a pre-existing condition, and you wish to be covered for it, you must notify the provider when you’re applying for your policy. 

If your pre-existing condition isn’t automatically covered, then you may be able to apply for specific condition coverage by getting a medical assessment and paying an extra premium. 

What do I do if there’s an emergency during my trip? 

If there’s an emergency, contact Qantas through the following contact details:

How do I make a claim with Qantas travel insurance?

Claims with Qantas travel insurance can be lodged 24/7, either via email or through the post. You will need supporting documentation that’s related to your claim, like police reports or hospital bill invoices. Download a claim form from the Qantas website, which will have instructions on what you need to do. You can also email your claim details to qantasinsuranceclaims@aig.com.

If you have enquiries about making a claim, you can call them on 1800 954 017 in Australia or +61 3 9522 4839 while overseas.

How is Qantas rated for its travel insurance policies?

There’s lots to love about taking out a travel insurance policy through Qantas with so many unlimited features but the cover you get isn’t the only thing you should consider. You’ll also want to ensure Qantas offers the goods when it comes to its customer service by reading reviews below.

Qantas travel insurance
7.2

Overall 7.2

7.3

Value for money

3.0

Policy coverage

3.3

Customer service

1.0

Claims handling

7.2

Trust

23 Reviews

Recent Qantas travel insurance customer reviews Recent Qantas travel insurance customer reviews

Qantas logo

Qantas Travel Insurance review

Overall rating   1 / 10

Provided quote with cover then wouldn't honour it.

Provided a quote saying medical issues were covered. Then when went to purchase the insurance prior to the date of the quotation expiring, they said they'd changed the rules... They then put me through to customer service and said it was out of...

Full review

Provided a quote saying medical issues were covered. Then when went to purchase the insurance prior to the date of the quotation expiring, they said they'd changed the rules... They then put me through to customer service and said it was out of hours in that country and to phone back later. When I phoned back they wouldn't speak to me regarding the other passenger, even though it was okay for me to do the screening for them online earlier.

    Value for money   5 / 10

    Policy coverage   3 / 10

    Customer service   1 / 10

    Trust   1 / 10

Less

Janine, Western Australia, reviewed 22 days ago

Qantas logo

Qantas Travel Insurance review

Overall rating   1 / 10

Disgraceful

Unbelievably poor and incompetent service. Had my policy with Qantas and tried to extend whilst overseas with plenty of lead time. Despite numerous emails no response from them after the initial yes and fee quote. Tried calling for several days...

Full review

Unbelievably poor and incompetent service. Had my policy with Qantas and tried to extend whilst overseas with plenty of lead time. Despite numerous emails no response from them after the initial yes and fee quote. Tried calling for several days unable to get through then the same routine of questions, on hold , transfer and dropout. Finally got through after 5 days to be told cannot extend as had expired. They acknowledged they had received my emails and had no response as to why no reply from them. then told to buy new policy, on hold transferred and quoted double the initial cover price for half the number of days. What's disgrace their once proud company has become with lazy incompetent and heartless staff who only know to constantly repeat the same lines. Never again with Qantas for anything

    Value for money   1 / 10

    Policy coverage   1 / 10

    Customer service   1 / 10

    Trust   1 / 10

Less

Michael, New South Wales, reviewed 9 months ago

Qantas logo

Qantas Travel Insurance review

Overall rating   1 / 10

Terrible coverage

Be aware that if Qantas cancels your flight due to operational requirements (which can mean for any reason) Qantas travel insurance WILL NOT cover you for reimbursement of any necessary additional accommodation and travel expenses.

Full review

Be aware that if Qantas cancels your flight due to operational requirements (which can mean for any reason) Qantas travel insurance WILL NOT cover you for reimbursement of any necessary additional accommodation and travel expenses.

    Value for money   1 / 10

    Policy coverage   1 / 10

    Customer service   1 / 10

    Claims handling   1 / 10

    Trust   1 / 10

Less

Shaun, New South Wales, reviewed about 1 year ago

Qantas logo

Qantas Travel Insurance review

Overall rating   9 / 10

Quick, easy, reliable.

It's quick and easy to book with your flights, love the customer service and very reliable.

Full review

It's quick and easy to book with your flights, love the customer service and very reliable.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Trust   10 / 10

Less

Bear, Victoria, reviewed about 3 years ago

Qantas logo

Qantas Travel Insurance review

Overall rating   10 / 10

Qantas does their best- they look after customers

Excellent travel insurance and you earn points to upgrade to business class.

Full review

Excellent travel insurance and you earn points to upgrade to business class.

    Value for money   10 / 10

Less

Michael, Queensland, reviewed about 7 years ago

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Getting a quote for Qantas travel insurance:

There are two ways you can get a quote from Qantas - when you’re buying flights Qantas will display the travel insurance costs in the add on section or alternatively you can fill in your details online - e.g travel dates, destination/s, number of people travelling and age.