Qantas car insurance

Customer reviews

• J

  Jai

  Queensland - 5 months ago

  Product name: Comprehensive Car Insurance

  0.5

  It is a rip off

  Partners car broke down she pays $113 a month and they couldn’t even tow over 20km without paying more money. Couldn’t even hear the lady on the phone she was rude and frustrating and just hung up on us. This company is useless we’re changing asap

  • Price
    0.5
  • Features
    0.5
  • Service
    0.5
  • Convenience
    0.5
  • Trust
    0.5
  Read more
• P

  Pedro

  South Australia - over 1 year ago

  0.5

  The worst car insurance experience EVER!!!

  The worst car insurance experience! Despite paying the excess and filing a claim, I never received any follow-up. Their website was always down and every time I called for updates, I got different timeframes. It's been over a month now and my car is still unresolved despite regular calls. My advice is, do not do it.

  • Price
    2.5
  • Features
    0.5
  • Service
    0.5
  • Convenience
    0.5
  • Trust
    0.5
  Read more
• W

  William

  Western Australia - over 1 year ago

  Product name: Comprehensive Car Insurance

  0.5

  Unfit for purpose

  Got into an accident 7 months ago, the earliest I could be booked into their garage was 1 month later, get there and a told it’ll take 3 months to get my new bumper in. I was disappointed but what other choice did I have! 3 months later (so 4 months after crash) I start getting all sorts of mechanical warnings on my dash and I no longer feel comfortable driving the car, call qantas and they ask if it had been repaired yet, I told them it hadn’t and I haven’t even been contacted for a date yet for repair. After putting me on hold for a bit so they can call the garage I’m told it’s going to take 3 months to order parts, so essentially the garage forgot my repair… I was told by the nice guy in the call centre he would open a complaint for me, I should hear from them within a week. two calls later to qantas that week I was then dealing with a very rude lady who didn’t have any empathy for my case and again was told they would open a complaint for me and I should hear within two business days… 6 weeks went by and I called qantas having not heard from them, the complaints team ‘closed the complaint and left a note in the file’, they just didn’t contact me or attempt to make any communication with me. What is the point in a complaints dept?!? My car is finally in for repair, has been there for two weeks just to replace the bumper. I get a call on the 12th day to say it’s finished and I can come and collect it. Just for them to call back sheepishly to say that they hadn’t in fact turned the car on and therefore didn’t notice all the warnings on the dash. Now the rental car supplied by qantas needs to be returned as it is only available for the first 14 days of repair, my cars still not fixed 7 months after the accident and I still haven’t heard anything from qantas regarding my complaint. This is not car insurance, this is incompetence. Clearly under resourced, poorly organised and quite frankly the most professional scam.

  • Price
    0.5
  • Features
    2.5
  • Service
    0.5
  • Convenience
    0.5
  • Trust
    1.5
  Read more
• C

  Commins

  South Australia - over 1 year ago

  0.5

  Clifford

  Please check your currucy certificate, I check mine and to my horror found thet i could only drive 5000k per year which is 13km per day. They never told me that

  • Price
    0.5
  • Features
    0.5
  • Service
    0.5
  • Convenience
    0.5
  • Trust
    0.5
  Read more