Virgin Money is a financial services company that differentiates itself with a high focus on customer service and a strong brand. It aims to offer great value banking and insurance products designed around what customers really want. In Australia, Virgin Money's banking products include savings accounts, credit cards, super and it also has a range of general insurance products including home and contents, car and travel insurance.
Plus it won several 2023 Mozo Experts Choice Awards for several of its deposit products.
Approval with Virgin Money was simple and effortless. Since signing up, they've always kept us up to date with updates and changes so we trust the communications they send. Adding to this, there are decent perks through Virgin which come as a nice surprise when making the inevitable mortgage payments.
One you get the hang of the product linked to the high interest savings account then it’s effortless.
I wish I looked up these reviews prior to applying for a credit card through virgin money. By far the worst customer service I have ever received by ANY organisation I even get better service from a fast food service than this. If I could rate 0 or below I would. Every person I spoke with gave me different information so you will end up getting handballed from one apartment to another without given the chance to realise you are about to get transferred once again. When I asked to speak with complaints I was then transferred back to the main customer service line. Got through to complaints and they barely tool the time to take note of the service and complaint received because all he wanted to do was provide me with a complaint ID and and brush me off too. Beleive me when I say THEY are not worth you time and energy listen to the other reviews DON'T DO IT
First account I had that offered a round up option. Rewards are a nice bonus.
Such bad (or lack) of customer service. Cant get through to anyone on the phone after numerous waits between 30-45 minutes. Opted for their 'convenient' SMS service which was also plagued with delays and terse responses. Not helpful at all. Finally got a message my car had been authorised for repair, but no time frame given. Called the panel beater direct for timing, only to be told car was being written off and shipped offsite the next day, so had to be there at opening the next morning to get my belongings from car. Got charged excess, because they didnt bother to investigate claim - I had 3rd party witness that I was stationary when vehicle ran into back of me. Also no refund on remaining months of policy, Saved a few bucks initially with the policy, but feel like I need therapy after going through their claims process - left me very unsatisfied frustrated.
Just a clear robbery. They initially accepted to cover the cost of the leaking after the quotes provided by their trustees (not mine), but then they called after 3 weeks and said because the cost is more than $25 k we need to reassess. They refused to pay after the reassessment and brought up some items from their policy that based on that they can refuse to cover the cost for any leaking. They actually can use this for any issues to not paying customers THEY DON’T cover any leaking at all!!!
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