Every month I have issues with them. When making a payment it took more than a week to payment reflect into my account and although it was there fault they reduced my limit. Stay away!
Be aware of the Qantas promotional offers (eg.100000 points). Amex added $8,000 worth of false charges to my card during the promo period and took so long to remove them that I was forced to book an overseas holiday and spend on another card as the amex one was suspended. Amex took so long to rectify the mistakes then refused to honour the promotion, only asking me to spend more money on the card within 2 weeks as I was $800 short. This was not possible as I had just returned from an overseas holiday so they refused to honour the agreed promotion. Long story short, never got the 100000 points (sorry Qantas) and have had numerous random charges to my card since that were mistakes. Be very Careful with this card and check your statements constantly!
I'm in the process of cancelling this service. Customer service is lacking, and rewards are almost non existent. Disappointed.
Overpaid my account by $10000 now after 8 phone calls and several emails I am told it will take 3 weeks to get my money back! You gotta be kidding me!
I love my Amex Qantas Explorer. It’s $450 but I get it back in Qantas credit, so it’s net net. There are generous Qantas points to be earned and bonus Amex offers with my favourite retailers. With Covid they have extended credits into 2021 before even asking. I’ve called about charges I haven’t recognised. They didn’t make me fill in lengthy forms they just took my word for it; a breath of fresh air. I’ve never had a bank make it so easy.
Zero customer service. Took 4 weeks to get the card, apparently my details were lost and only followed up when I called. Subsequently my "account manager" offered to assist with booking travel. The assistance was simply providing a link to amex travel and no more. After my flight was booked and cancelled due to COVID-19 I was informed that no refund is available from AMEX, however United Airlines would provide a refund if I booked directly rather than through a third party that provided zero value.
The offer of 100,000 bonus Qantas points is great for those who love to travel, and a $3,000 minimum spend in three months is not unachievable for most if you put everything on the card.
AMEX has this embedded dislike from many retailers and despite efforts to be more user friendly, the card sadly isn't accepted as easily as Mastercard or VISA. That said their local initiatives that support local as well as generous rewarding for per point spent still makes this my preferred card to use. Another bonus is the $450 annual Qantas credit once you get over the equally hefty annual fee of $450. The fee is cancelled out by the credit which makes owning the card not so bad on a year by year basis.
You get more rewards points which is a pro! Con is, its accepted at less businesses compared to other credit cards and it has higher interest rates.
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