I had card cancelled without sending me the card. I called customer services in Philippine/Malaysia and very bad experience. Customer service people have very ordinary skills and terrible in dealing. I never see any company using Philippine/Malaysia customer services have skilled people. These only speak good english and behave like a Robot. I never see they resolve any issue. American Express making billion of $, charging marchents and customer so much money but want the cheap options for their customer services. I want everyone to check which cheap country optios for such big companies (billion dollar revenue) and using cheapest options without any good services. So frustrating these days companies only care about how much money they can save and customer there to suffer.
To all Amex Card holders I suggest you make yourself aware of the disguised and poorly worded T&C's relating to ALL Amex offers. Their very recent "Amex Card delicious month" promotion allows your registered card to only partake in the 20% credit offer at a participating restaurant on virtually only ONE restaurant as it has a max. credit value of $25 per CARD...NOT PER RESTAURANT. Yes, their T&C's tell you this, however the terminology is very poorly worded. I spent a further $300 at 2 more restaurants and received NO CREDIT as I had already used my allocation on an earlier restaurant. Crazy situation..you would think Amex wanted you to use your card! ..not so apparently.
Not my first review for AMEX. Gold Card over 40 years of loyalty. Again they they are giving 5 days to pay or charging you a penalty. Initially, it was 1 month then 2 weeks NOW 3-5 days. Unreasonable and unprofessional. Result of contacting them and asking why no date stamp on envelope they read a script and then HANG up. 0/100 for professionalism.
Will not recommend Amex Platinum card. Use to be $1200 annual fee then it increased to $1450 and the benefits decreased. Before it was 1 to 1 Qantas point but now it's 2 to 1 Qantas point. Contacted customer service asking about reduce fee or better benefit during the Covid-19 period where we can't use our travel credits, lounge benefits, hotel stays etc. All I get was a cut and paste responses and said they understand what I am saying but their benefits are awesome and they will do nothing more. Worst credit card provider ever. Only know ways to milk their existing customers.
I'm able to accumulate Qantas Frequent Flyer points at the same time I'm making purchases and paying regular bills such as insurance, rates, water. I really like their partner offers and bonus points.
Bad customer service. I wanted to change my credit limit recently as I incorrectly increased it but their policy states you can only increase your limit every 180 days so I have to wait another 180 days to change the limit. If you want to raise a complaint you have to physically post a letter and then the team leader of the customer service department wanted to argue with me that it takes the same amount of time as sending an e-mail.
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**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
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