American Express credit card reviews

American Express
American Express's overall rating for credit cards

(as rated by the Mozo community)

7.3 / 10

based on 255 reviews

Price

Features

Customer service

Convenience

Trust

Top 5 credit cards 2015

Featured credit card from American Express

Recent American Express credit card reviews

American Express

American Express Platinum Edge Credit Card credit card review

Overall rating   8 / 10

Great card if you travel at least once a year

If you know that you're going to travel at least once a year domestically, this card is ideal. However, I did like it better when they gave you a free flight instead of the travel credit of $200 you get now. Combined with the AMEX More offers...

Full review

If you know that you're going to travel at least once a year domestically, this card is ideal. However, I did like it better when they gave you a free flight instead of the travel credit of $200 you get now. Combined with the AMEX More offers this card gives you a LOT. If you pay off your card in full every month, you're actually ahead when using this card. The main gripe with AMEX however, is that they do not extend their great bonus points offers on new cards/products to existing card holders. Big drawback

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Del (NSW), reviewed 30 days ago

American Express

American Express Qantas Discovery Card credit card review

Overall rating   4 / 10

Good benefits, Bad customer service

The card itself is good value with the Qantas frequent flyer points, and there are a lot of benefits with partners and tickets. The only downside is the customer service. On multiple occasions I've had really horrid experiences with Amex's...

Full review

The card itself is good value with the Qantas frequent flyer points, and there are a lot of benefits with partners and tickets. The only downside is the customer service. On multiple occasions I've had really horrid experiences with Amex's phone customer service. The most recent occasion was after having a wallet stolen and wanting to cancel the card and get another, the phone operator was completely unsympathetic, rude and ended up hanging up on me when I asked to speak to somebody else.

    Price   3 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Ebony (NSW), reviewed 30 days ago

American Express

American Express Platinum Edge Credit Card credit card review

Overall rating   9 / 10

Good service

They have always looked after my interests, through stolen cards overseas and copied cards that were then used overseas. Each time I have rung, they calmly solve the situation.

Full review

They have always looked after my interests, through stolen cards overseas and copied cards that were then used overseas. Each time I have rung, they calmly solve the situation.

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Anita (NSW), reviewed 9 months ago

American Express

American Express credit card review

Overall rating   9 / 10

Worthwhile rewards and awesome customer service.

There are very few places where I cannot use my Amex card. I appreciate the good customer service I receive from Amex whenever I call, the free travel insurance, and the ability to accumulate Frequent Flyer points at the rate of 1.5 points for...

Full review

There are very few places where I cannot use my Amex card. I appreciate the good customer service I receive from Amex whenever I call, the free travel insurance, and the ability to accumulate Frequent Flyer points at the rate of 1.5 points for every $1 spent.

    Price   7 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   9 / 10

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Eleanor (QLD), reviewed over 1 year ago

American Express

American Express Platinum Edge Credit Card credit card review

Overall rating   4 / 10

Annual fees

Assessibility

Full review

Assessibility

    Price   2 / 10

    Features   3 / 10

    Customer service   6 / 10

    Convenience   1 / 10

    Trust   8 / 10

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Dominic (WA), reviewed over 1 year ago

American Express

American Express Essential Credit Card credit card review

Overall rating   7 / 10

can't withdraw cash at ATM

Good rewards system, no fees. BUT - can't withdraw cash at ATM, and can't use at many places. Good for ebay purchases.

Full review

Good rewards system, no fees. BUT - can't withdraw cash at ATM, and can't use at many places. Good for ebay purchases.

    Price   8 / 10

    Features   6 / 10

    Customer service   10 / 10

    Convenience   4 / 10

    Trust   9 / 10

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Jennifer (VIC), reviewed over 1 year ago

American Express

American Express Platinum Edge Credit Card credit card review

Overall rating   10 / 10

Good Customer Service

Best in the town

Full review

Best in the town

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Sierra (VIC), reviewed over 1 year ago

American Express

American Express Qantas Discovery Card credit card review

Overall rating   8 / 10

Great

Interest is really high. But a good company

Full review

Interest is really high. But a good company

    Price   3 / 10

    Features   7 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   8 / 10

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Courtney (VIC), reviewed almost 2 years ago

American Express

American Express Velocity Platinum Card credit card review

Overall rating   7 / 10

Lots of points and great benefits

I'm really happy with Amex because I'm able to quickly accumulate enough points to buy flights and gift cards. They often have promotions for new customers, so I'd recommend holding out for one of those. The card I have allows you to have one free...

Full review

I'm really happy with Amex because I'm able to quickly accumulate enough points to buy flights and gift cards. They often have promotions for new customers, so I'd recommend holding out for one of those. The card I have allows you to have one free domestic flight every year which is a great bonus.

    Price   5 / 10

    Features   9 / 10

    Customer service   6 / 10

    Convenience   7 / 10

    Trust   9 / 10

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Cass (VIC), reviewed almost 2 years ago

American Express

American Express Qantas Discovery Card credit card review

Overall rating   9 / 10

Very convenient, easy to sign up and easy to use

Very convenient, easy to sign up and easy to use app

Full review

Very convenient, easy to sign up and easy to use app

    Price   10 / 10

    Features   10 / 10

    Customer service   8 / 10

    Convenience   7 / 10

    Trust   10 / 10

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Tom (NSW), reviewed almost 2 years ago

American Express

American Express Essential Credit Card credit card review

Overall rating   7 / 10

Great customer is better

I like this bank. It's very convenient and trustworthy, the bad thing is I lost my credit card last time and they forget to send it to me.

Full review

I like this bank. It's very convenient and trustworthy, the bad thing is I lost my credit card last time and they forget to send it to me.

    Price   4 / 10

    Features   4 / 10

    Customer service   5 / 10

    Convenience   7 / 10

    Trust   9 / 10

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Lingyao (VIC), reviewed almost 2 years ago

American Express

American Express Qantas Discovery Card credit card review

Overall rating   9 / 10

Great product - if only it worked everywhere

Great product but, as always, American Express cards are only accepted in some locations. Makes it inconvenient. Overall the Apple Pay feature makes it totally worthwhile.

Full review

Great product but, as always, American Express cards are only accepted in some locations. Makes it inconvenient. Overall the Apple Pay feature makes it totally worthwhile.

    Price   10 / 10

    Features   10 / 10

    Customer service   7 / 10

    Convenience   6 / 10

    Trust   9 / 10

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Sapna (NSW), reviewed almost 2 years ago

American Express

American Express Platinum Edge Credit Card credit card review

Overall rating   4 / 10

Good reward points, security is good. Inflexible.

I am not very happy with American Express because I am often charged a surcharge when I use the card. Also lots of stores do not accept American Express but the reward points are quite good. People should be aware of the limitations with this...

Full review

I am not very happy with American Express because I am often charged a surcharge when I use the card. Also lots of stores do not accept American Express but the reward points are quite good. People should be aware of the limitations with this particular card. However, the security features are quite good. I did have a Visa Card and my identity was stolen once before.

    Price   1 / 10

    Features   1 / 10

    Customer service   1 / 10

    Convenience   0 / 10

    Trust   6 / 10

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Margaret (VIC), reviewed almost 2 years ago

American Express

American Express Qantas Discovery Card credit card review

Overall rating   9 / 10

They make me actually feel like a valued customer.

I've been an AMEX customer for a long time and have both a credit and charge card with them. The best thing about AMEX is that they don't operate like other banks. For example, I accidentally paid another card I had with them that had a zero...

Full review

I've been an AMEX customer for a long time and have both a credit and charge card with them. The best thing about AMEX is that they don't operate like other banks. For example, I accidentally paid another card I had with them that had a zero balance by mistake which meant I missed the payment date for current card. Instead of slapping me with a missed payment charge, they called me to check everything was OK and then saw what I had done and transferred that balance to the card I was supposed to pay.

    Price   7 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   10 / 10

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Mike (NSW), reviewed almost 2 years ago

American Express

American Express Low Rate Credit Card credit card review

Overall rating   9 / 10

Easy to use

Online phone app is awesome.

Full review

Online phone app is awesome.

    Price   8 / 10

    Features   9 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   10 / 10

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Bronwyn (QLD), reviewed almost 2 years ago

American Express

American Express Platinum Edge Credit Card credit card review

Overall rating   7 / 10

Good so far

Just taken out an American Express Platinum Edge Card

Full review

Just taken out an American Express Platinum Edge Card

    Price   6 / 10

    Features   6 / 10

    Customer service   6 / 10

    Convenience   6 / 10

    Trust   6 / 10

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Gregory (NSW), reviewed almost 2 years ago

American Express

American Express Velocity Platinum Card credit card review

Overall rating   7 / 10

Very good service

The issue is that not many places accept the card in Australia . But I travel a lot

Full review

The issue is that not many places accept the card in Australia . But I travel a lot

    Price   2 / 10

    Features   7 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   10 / 10

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Harry (QLD), reviewed about 2 years ago

American Express

American Express Qantas Discovery Card credit card review

Overall rating   8 / 10

No yearly premium. Great monthly deals.

Great card. No yearly fee and frequent flyer points. Have been getting great monthly deals as well. Not accepted by all retailers and others want to charge an amount to use it. I try to avoid those retailers.

Full review

Great card. No yearly fee and frequent flyer points. Have been getting great monthly deals as well. Not accepted by all retailers and others want to charge an amount to use it. I try to avoid those retailers.

    Price   9 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   9 / 10

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Graham (WA), reviewed about 2 years ago

American Express

American Express Essential Credit Card credit card review

Overall rating   10 / 10

card interest rates too high?

Interest too high. Minumum rates too high.

Full review

Interest too high. Minumum rates too high.

    Price   1 / 10

    Features   3 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Ray (SA), reviewed about 2 years ago

American Express

American Express Platinum Edge Credit Card credit card review

Overall rating   5 / 10

Always works

Don't have to carry much cash.

Full review

Don't have to carry much cash.

    Price   5 / 10

    Features   5 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   5 / 10

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Emma (NSW), reviewed about 2 years ago

American Express

American Express Low Rate Credit Card credit card review

Overall rating   4 / 10

It's alright

Very few will take them. But most of them charge extra as surcharge. I have to pay more if I really want to pay by AMEX.

Full review

Very few will take them. But most of them charge extra as surcharge. I have to pay more if I really want to pay by AMEX.

    Price   5 / 10

    Features   4 / 10

    Customer service   4 / 10

    Convenience   2 / 10

    Trust   5 / 10

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Awan (NT), reviewed about 2 years ago

American Express

American Express credit card review

Overall rating   7 / 10

Fraud protection 100%

The reason why I truly like Amex is because of the protection against fraud. Sad that it is not regularly available at all stores. The rewards are awesome. Communication is regular and supportive. Feels safe after being done for fraud previously.

Full review

The reason why I truly like Amex is because of the protection against fraud. Sad that it is not regularly available at all stores. The rewards are awesome. Communication is regular and supportive. Feels safe after being done for fraud previously.

    Price   6 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   3 / 10

    Trust   10 / 10

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Sally (QLD), reviewed about 2 years ago

American Express

American Express Platinum Edge Credit Card credit card review

Overall rating   9 / 10

Perfect customer service

I like this bank because it offers great deals.

Full review

I like this bank because it offers great deals.

    Price   6 / 10

    Features   7 / 10

    Customer service   9 / 10

    Convenience   5 / 10

    Trust   10 / 10

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Lucia (QLD), reviewed about 2 years ago

American Express

American Express Platinum Edge Credit Card credit card review

Overall rating   10 / 10

Easy to use website and great customer service.

Great rewards program and well accepted both here and overseas.

Full review

Great rewards program and well accepted both here and overseas.

    Price   8 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

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David (QLD), reviewed about 2 years ago

American Express

American Express Qantas Discovery Card credit card review

Overall rating   9 / 10

Great customer service

Excellent product, no complaints whatsoever.

Full review

Excellent product, no complaints whatsoever.

    Price   9 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Maureen (QLD), reviewed about 2 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Credit card comparisons on Mozo - rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2016

    American Express Explorer® Credit Card

    American Express Explorer® Credit Card

    • Receive 50,000 Membership Rewards® Points (T&Cs apply)
    • $400 in Travel Credit each year
    • Up to 2 Membership Rewards points per $1 spent

    balance transfer rate

    0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)

    purchase rate

    20.74% p.a.

    annual fee

    $395

    Go to site

    More info

    • Receive 50,000 Membership Rewards® Points (T&Cs apply)
    • $400 in Travel Credit each year
    • Up to 2 Membership Rewards points per $1 spent
    • Balance transfer rate: 0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)
    • Annual fee: $395
    • Purchase rate: 20.74% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals:
    • Fee for cash withdrawals:
    • Rewards description: Transfer points to a range of airline programs or redeem your points for travel, gift cards, retail rewards and shopping gift cards.
    Overall rating

    7.3

    Based on 255 American Express credit card reviews

    Need more information?
    Go to site

    More info

  • ANZ Frequent Flyer Black

    ANZ Frequent Flyer Black

    • 75,000 bonus Qantas Points when you spend $2,500 on eligible purchases in the first 3 months
    • No annual fee for the first year
    • 75 bonus Status Credits when you buy and fly return with Qantas by 31 May 2018. Apply and be approved by 24 Jan 2018

    balance transfer rate

    No current offer

    purchase rate

    19.99% p.a.

    annual fee

    $425 $0 in the first 1 year

    Go to site

    More info

    • 75,000 bonus Qantas Points when you spend $2,500 on eligible purchases in the first 3 months
    • No annual fee for the first year
    • 75 bonus Status Credits when you buy and fly return wi