Australia Post car insurance reviews

On the whole they were what I could afford, so you get what you pay for.

Value for money   5 / 10

Policy coverage   5 / 10

Customer service   6 / 10

Claims handling   -1 / 10

Trust   5 / 10

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Very cheap, although have not had to claim with them so far.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   6 / 10

Trust   6 / 10

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I've had nothing but fabulous service from this insurer.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   6 / 10

Claims handling   10 / 10

Trust   10 / 10

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I was very disappointed in all aspects and the way they conduct themselves with customers.

Value for money   4 / 10

Policy coverage   4 / 10

Customer service   4 / 10

Claims handling   2 / 10

Trust   4 / 10

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Very informative on all policies, very efficient in customer claims when involving recent car accident. Approachable & Friendly staff, great service and value for your money.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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Great trust and willing to help no matter how hard things got, I got excellent help and great service.

Value for money   10 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   9 / 10

Trust   10 / 10

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Make sure they are a licensed company and always do a check-up on what you are shopping around for.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I only have pros for this car insurance company. I changed from Budget Direct as I saved $25 per month! I am currently a P2 licensed driver and I am able to afford comprehensive insurance with this provider.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Changed from AAMI after more than 20 yrs and no claims. They were so much more expensive! They wouldn't combine house insurance as we have livestock & they won't insure farms. Changed to Australia Post and not long after, someone ran into our car. From the first call they were amazing. Handled everything with professionalism and knowledge & the BONUS ...spoke to the same person each time. They kept ringing to make sure everything was going OK and that we were happy! Wow! Impressive! Have been very happy to recommend to anyone who will listen.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   8 / 10

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I personally think that they are great!

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   7 / 10

Trust   10 / 10

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Australian post is amazing as I can trust them also they are AUSTRALIAN!!

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   9 / 10

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I like them because they are really helpful with my claims, yet I dislike them as it seems action is only taken after I've had a thorough complaint to them.

Value for money   4 / 10

Policy coverage   7 / 10

Customer service   1 / 10

Claims handling   3 / 10

Trust   8 / 10

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Australia Post is a very good car insurance company. Everything is simple and easy and the customer service is very good. My car crashed and I got it repaired in only 10 days everything got resolved quick. It's not bad at all.

Value for money   5 / 10

Policy coverage   6 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   7 / 10

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Very good value for money with a great range of cover for pensioners

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   9 / 10

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I attempted to make a small claim where my car was parked unattended and was hit by another driver who left without leaving any identity. The repair cost was lower than the excess so I could not claim anyway, however, this insurance company said I would also lose my no claim bonus (even though it was not my fault!) I then ask the NRMA about this situation and they said that if I did make a claim (over the basic excess) then I would NOT lose my no claim bonus! Needless to say, I will be looking at going back to the NRMA when my car insurance is due for renewal.

Value for money   4 / 10

Policy coverage   6 / 10

Customer service   6 / 10

Claims handling   3 / 10

Trust   3 / 10

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