Trying to make a $250 claim on my car insurance was the single worst Insurance experience i have had in 33 years of being a rating 1 driver. I was treated like a disobedient teenager and they simply looked and looked for a reason not to honour my claim. It was easier and cheaper to settle the matter privately.
Very informative on all policies, very efficient in customer claims when involving recent car accident. Approachable & Friendly staff, great service and value for your money.
I only have pros for this car insurance company. I changed from Budget Direct as I saved $25 per month! I am currently a P2 licensed driver and I am able to afford comprehensive insurance with this provider.
Changed from AAMI after more than 20 yrs and no claims. They were so much more expensive! They wouldn't combine house insurance as we have livestock & they won't insure farms. Changed to Australia Post and not long after, someone ran into our car. From the first call they were amazing. Handled everything with professionalism and knowledge & the BONUS ...spoke to the same person each time. They kept ringing to make sure everything was going OK and that we were happy! Wow! Impressive! Have been very happy to recommend to anyone who will listen.
I like them because they are really helpful with my claims, yet I dislike them as it seems action is only taken after I've had a thorough complaint to them.
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